Cycling has many roles. For some, it’s part of daily routine and offers physical and mental wellbeing. For others, cycling is a means to an end – a mode of transport to get from A to B. Or it could be a welcome but intermittent pastime which elevates summer evenings or winter weekends.
Whatever reason your employees cycle – it’s crucial that Cyclescheme is on hand to support during these unique, and potentially overwhelming, times. That’s why we have created our COVID-19 cycling hub.
- Contact centre
- Retailer network
- Ownership / end of hire
- Furloughed workers
- Public sector financing
- Useful reading on COVID-19
- Cyclescheme blogs you may find useful
Our contact centre is operating slightly reduced hours; we're open from 09:00 to 19:00, Monday to Sunday (normally 08:00 to 20:00, Monday to Sunday).
All non-essential retailers have been asked to close for the next three weeks. Bicycle stores, however, are classified as offering essential service and are exempt from this mandate.
Every retailer has a unique set of circumstances and obligations which means there is not a one-size-fits-all message we can share with you. For example, many retailers are taking action to protect staff and family by closing - which we fully respect.
Some retailers are adapting to the current circumstances by:
- Operating by appointment only
- Operating a local delivery service
- Operating a ‘drive-through/takeaway’ basis
- Opening for key workers only
- Operainge by mail order only
- Allowing only 2 customers in the store at once
We advise employees to take the following measures before leaving home to collect their Cyclescheme bike from a retailer:
- Call the store directly, there is a chance that they will still be operating in some capacity
- Email, if the store is closed, as it's likely the business will be monitoring email communications
- Contact Cyclescheme for support either via Facebook or directly on RetailTeam@bhnetwork.com
- Evans Cycles (available online and stores open nationwide) - information page
- Rutland Cycles (available online and 5 stores open) - information page
- Alpine Bikes (not available online or mail order) - information page
- Sigma (available online) - information page
- Ribble Cycles (available online) - information page
- Decathlon (not available online or by phone)
- Go outdoors (not available online or by phone)
Employees may also wish to utilise the Association of Cycle Traders (ACT) open bike shop tool at openbikeshops.uk.
Ownership / End of Hire
Cyclescheme is currently applying a 3-month extension to the date our ownership fee is due. This is in response to Covid-19 and its economic impact.
Employees can choose an ownership option and pay any associated fee today or delay this by up to 3 months. If an employee wishes to delay, they don’t need to alert us. The only consideration is that an employee cannot reapply for a new cycle to work package until the ownership fee is settled.
Public sector financing
We believe it is vital that key workers can choose to cycle to work if they wish. To help public sector bodies get bikes to their staff as quickly as possible during the pandemic, Cyclescheme is offering to finance Public Sector schemes. This means that all Public Sector employers need to do is review and approve requests and we'll make sure employees can get their eCertificate instantly. Eligible employers can request this via their Account Manager or by contacting us.
Useful reading on cycling and COVID-19
The situation is changing daily but in a bid to keep you updated with the most useful and pertinent information from the cycle trade, we've collated a list of useful articles and statements that you may find useful.
Cyclescheme's advice on:
- How to follow Covid-19 guidance on your bike for employees: Go to content
- How and why to keep Cyclescheme running during lockdown for employers: Go to content
Sport England advice on staying fit during the pandemic: Go to content
British Cycling Frequently Asked Questions (FAQs) about cycling and COVID-19: Go to content
British Cycling advice if you're a cyclist that wants to help: Go to content
London Cycling Campaign's Facebook messenger service and general cycling advice: Go to content
The Bicycle Association's cycling information hub: Go to content
Cycling Weekly's cycling and coronavirus, everything you need to know: Go to content
Bike Radar's cycling and coronavirus round-up: Go to content
Road.cc's coronavirus article overview: Go to content