Cyclescheme is the UK's most popular cycle to work benefit, creating more cyclists than any other provider.

Cycling has many roles. For some, it’s part of daily routine and offers physical and mental wellbeing. For others, cycling is a means to an end – a mode of transport to get from A to B. Or it could be a welcome but intermittent pastime which elevates summer evenings or winter weekends.

Whatever reason your employees cycle – it’s crucial that Cyclescheme is on hand to support during these unique, and potentially overwhelming, times. That’s why we have created our COVID-19 cycling hub.


Short links:


Contact centre

Our contact centre is operating slightly reduced hours; we're open from 09:00 to 19:00, Monday to Sunday (normally 08:00 to 20:00, Monday to Sunday). 

Retailer network

All non-essential retailers have been asked to close for the next three weeks. Bicycle stores, however, are classified as offering essential service and are exempt from this mandate. 

Every retailer has a unique set of circumstances and obligations which means there is not a one-size-fits-all message we can share with you. For example, many retailers are taking action to protect staff and family by closing - which we fully respect.

At Cyclescheme we have a wide range of retailers from local stores to mail order, multi-sport retailers and online retailers.

Some retailers are adapting to the current circumstances by:

  • Operating by appointment only
  • Operating a local delivery service
  • Operating a ‘drive-through/takeaway’ basis
  • Opening for key workers only
  • Operainge by mail order only
  • Allowing only 2 customers in the store at once

We advise employees to take the following measures before leaving home to collect their Cyclescheme bike from a retailer:

  1. Call the store directly, there is a chance that they will still be operating in some capacity
  2. Email, if the store is closed, as it's likely the business will be monitoring email communications
  3. Contact Cyclescheme for support either via Facebook or directly on RetailTeam@bhnetwork.com
Cyclescheme multi-branch retailer update: 01/04/2020
 
Many multi-branch retailers have temporarily closed their physical stores.
 
Current national retailers whose shops are not open for business are:
  • Decathlon (not available online or by phone)
  • Go outdoors (not available online or by phone)
To assist further assist with finding bike stores, we have a retailer network COVID-19 FAQs section employees can visit here.

Employees may also wish to utilise the Association of Cycle Traders (ACT) open bike shop tool at openbikeshops.uk.

Ownership / End of Hire

Cyclescheme is currently applying a 3-month extension to the date our ownership fee is due. This is in response to Covid-19 and its economic impact.

Employees can choose an ownership option and pay any associated fee today or delay this by up to 3 months. If an employee wishes to delay, they don’t need to alert us. The only consideration is that an employee cannot reapply for a new cycle to work package until the ownership fee is settled.

Furloughed workers

We've created a resource for employers' that explains the options for furloughed workers. You can access it here, within our knowledge base.

Public sector financing 

We believe it is vital that key workers can choose to cycle to work if they wish. To help public sector bodies get bikes to their staff as quickly as possible during the pandemic, Cyclescheme is offering to finance Public Sector schemes. This means that all Public Sector employers need to do is review and approve requests and we'll make sure employees can get their eCertificate instantly. Eligible employers can request this via their Account Manager or by contacting us

Useful reading on cycling and COVID-19

The situation is changing daily but in a bid to keep you updated with the most useful and pertinent information from the cycle trade, we've collated a list of useful articles and statements that you may find useful. 

Cyclescheme's advice on:

  • How to follow Covid-19 guidance on your bike for employees: Go to content
  • How and why to keep Cyclescheme running during lockdown for employers: Go to content

Sport England advice on staying fit during the pandemic: Go to content 

British Cycling Frequently Asked Questions (FAQs) about cycling and COVID-19: Go to content

British Cycling advice if you're a cyclist that wants to help: Go to content

London Cycling Campaign's Facebook messenger service and general cycling advice: Go to content 

The Bicycle Association's cycling information hub: Go to content

Cycling Weekly's cycling and coronavirus, everything you need to know: Go to content

Bike Radar's cycling and coronavirus round-up: Go to content

Road.cc's coronavirus article overview: Go to content


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