Help & support

Help & support

Help for employees

The answers to the most common questions      Visit our FAQs
What do I do?      How it works
I want to know where my certificate is?      MyCyclescheme
I'd like to contact Cyclescheme?      Contact us 

Help for employers

All the most common questions to do with administering your Cyclescheme account are answered in the following sections.

The first stop for employers      Employers Section
How the scheme works      About the scheme
The answers to the most common questions      Employers FAQ's
Join our weekly employer webinar      Employer webinar

Help for Retailers

If you have any questions about the scheme or wish to partner with Cyclescheme, please email our Retail and Events team.


The Contact Centre

If there is anything else you need help with, you can contact us by email or phone. Please have your certificate number ready, if you have one.

Customer enquires (all): 0344 879 5101 or
Employer sales: 0207 419 8191 or 

Social Media

Get in touch with us via social media.