Chain Reaction Cycles (Online)

Chain Reaction Cycles (Online) Online Retailer

4.3

Ways to get in touch:

cycsch.me/chain-reaction

ridetowork@chainreactioncycles.com

02893349755

cycsch.me/chain-reaction

ridetowork@chainreactioncycles.com

02893349755

About us

Why Buy From Chain Reaction Cycles?
Spend your Cyclescheme voucher with Chain Reaction Cycles and we will deliver a world class shopping experience, offering the lowest prices on everything you need to feed your cycling habit, and deliver directly to you with no fuss.

Lowest Prices
We sell the best kit at the lowest prices so you can get more out of your sport.

Everything You Need
We carefully choose a comprehensive range of all the best kit so you can trust the quality of what you purchase from Chain Reaction Cycles.

Fast And Free Delivery*
We work around the clock to dispatch your order quickly and then pass your goods to the best carriers in the world.*On orders over £9 in the UK.

No Fuss
We are obsessive about your experience – our award winning customer support and technical advisors are on hand to make sure you’re covered!

Brands We Stock:
Cube, Nukeproof, Ragley,Ghost, Vitus, Creme, Raleigh, Colnago, Lapierre, Commencal, Bickerton and we are constantly updating our range.

Brands We Stock

Bikes (Show all)

Accessories

Site Features

Sale bikes included
Home delivery
Free delivery
Bike sizing advice
Order tracking

Site Ratings

Average rating
4.3 out of 5
Speed of delivery
After sales communication
Product range
Easy to use website
Female friendly

Our Reviews

All reviews are based on verified purchases.

The process of ordering was very awkward as it's done via email and not through their regular checkout service.

Oct 6, 2019

Excellent website and customer service!

Oct 3, 2019

Retailer was great, the issue is with the time it took for the whole cyclescheme process via the employer i.e. 6 weeks for me.

Sep 27, 2019

IT was suprisingly easy to place the order

Sep 26, 2019

Having to build the order offline was a little cumbersome but everything else was simple and extremely easy to do

Sep 26, 2019

My new bike developed a fault with a week and trying to talk to somebody to sort this has been a pain

Sep 19, 2019

poor communication very confusing service done by email only un user friendly CRC quoted wrong order not enough space to go on

Sep 17, 2019

Ordering a bike needs to be automated. I made an order of a bike a few times, only for the bike to go out of stock waiting for a reply.

Aug 22, 2019

A 1 SERVICE THROUGHOUT. I WOULD HIGHLY RECOMMEND THIS SELLER

Aug 22, 2019

unable to use the voucher on line and due to items going out of stock while waiting on the voucher its self was unable to get every thing

Aug 15, 2019

Great system well setup and very easy to use. Companys respond well and you get the treatment expected

Aug 15, 2019

Cycle not delivered despite confirmation email being received - and stating incorrect module of bike. I await your response to my email.

Aug 13, 2019

Once I contacted Chain Reaction my purchase was made effortless, their customer service was second to none. Highly recommended *****

Jul 29, 2019

From order confirmation to delivery it took 10 days. I expected it to be quicker.

Jul 25, 2019

The whole certificate processing took around 5 minutes only, which is very efficient. Delivery took around 9 days including shipping.

Jul 23, 2019

Buying experience was fine. Bike was delivered with missing part and 2 weeks later still not fixed. Now have a bike I cannot use.

Jul 4, 2019

Overall a great experience. I would have preferred to have been able to track the stages of my orders better

Jul 2, 2019

Very good customer service

Jul 1, 2019

Don’t think I’d use them again.Poor communication on tracking order

Jun 25, 2019

Chain reaction were excellent, they gave me advice on bike sizing and cyclescheme process. Recommended & an amazing bike too!

Jun 21, 2019

Really quick and easy process from start to finish. The range of shops i could use is very good. Excellent all round!!

May 22, 2019

Not currently possible to use the Cyclescheme certificate for online purchases via Chainreaction.

May 21, 2019

It was a bit concerning not being able to pick a delivery time - I’d have happily paid extra for this! But I was lucky as I was in!

May 1, 2019

Bike arrived with a couple of scratches on the crank arm, but other than that, was a quick and efficient process.

Apr 29, 2019

Great bike. Great service. Easy to communicate with Chain Reaction.

Apr 25, 2019

Bike arrived damaged, paltry compensation offered or a wait of approximately 2 weeks for the replacement bike to arrive

Apr 22, 2019

answered all questions quickly and efficiently, in a friendly and professional manner. Great company.

Apr 17, 2019

I have still not received my bike or accessories from CRC. Their communication has been woeful and their customer service atrocious.

Apr 15, 2019

Only issue is that the bike wasn't well set up at all, the chain was too long and the brake cables were poorly positioned.

Apr 5, 2019

Definitely use again

Mar 19, 2019

Excellent service from CRC. They answered all my questions promptly. Delivery time was fantastic! I've always rated CRC

Mar 11, 2019

all good

Mar 5, 2019

The bike says it has a check list of set up that's done. But front calipers were not aligned properly which meant more messing around

Feb 7, 2019

Parcelforce messed up the delivery, CRC were great

Jan 27, 2019

very helpfull team . wished other retailers wee this easy to purchase from

Jan 26, 2019

Excellent experience, as usual. Also received speedy and helpful emailed responses to queries about the bike after the point of sale.

Jan 14, 2019

Chain reaction have been very poor - I refuse to shop with them again.

Jan 8, 2019

Excellent contact. Delivery super fast. Wouldn’t hesitate to use again!

Dec 27, 2018

Took over two weeks to deliver the bike from the date of placing an order.

Dec 18, 2018

Absolutely first class service from Chain Reaction, very happy with the service and products.

Nov 29, 2018

Great service from chain reaction cycles ????

Nov 12, 2018

No bike received. Placed order for bike on website. Received order/certificate redemption email. 1wk later CR cancelled saying no stock.Poor

Nov 12, 2018

Customer Service from Chain Reaction was very good, staff member dealt with via email was helpful and kept me updated.

Nov 8, 2018

First class service

Nov 5, 2018

excellent service, swapping items that i ordered that were too small, with free return delivery and fast replacement shipping

Oct 19, 2018

One slight order hiccup was sorted out quickly, after that very speedy response and delivery

Oct 16, 2018

Had originally priced bike etc from Halfords after being told by HR dept that they were on the list, but I got a great deal instead at CRC

Oct 16, 2018

Great bike but did arrive with a couple of issues, all fixed. Terrible delivery service from yodel.

Oct 15, 2018

Issues were with delivery. Lack/incorrect info from Parcel Force made this a very stressful experience. Expect better for high value items.

Oct 9, 2018

Sep 7, 2018

Can only order via email with CRC if you use the certificate. Details did not match what I have ordered, when contacting CRC they stalled.

Sep 4, 2018

VERY GOOD IN PLACING ORDER !!ABSOLUTELY RUBBISH IN SORTING A RETURN OR REPLACEMENT

Aug 24, 2018

Very quick response to queries when asked

Aug 20, 2018

Few issues with certificate not arriving via email, but very helpful service and prompt support.

Aug 20, 2018

Using the Cyclescheme Certificate was very easy and straight forward. I had my order within two days, will definitely use again.

Aug 16, 2018

Rubbish, never again

Aug 13, 2018

Had to figure out the process online (email my order with the voucher attached??) Which delayed the order, no problems otherwise

Aug 9, 2018

only issue was a i bought a bike for beginners and had no idea it would need tuning to me and my specs. Still very pleased

Aug 9, 2018

only gives you 2 weeks to get certificate after quote my employer could take longer then that. This made the process very stressful and rush

Aug 7, 2018

Slow with delivery and email replies! Also no option to pay through Cyclescheme had to be purchased through email

Jul 24, 2018

Excellent, small issue following delivery dealt with quickly and efficiently

Jul 18, 2018

Appalling customer service and a shocking lack of ability to manage orders. Would never use them again or recommend to anybody.

Jul 17, 2018

Slow delivery of bike, quick delivery of accessories.

Jul 10, 2018

Had to email them with the shopping basket plus certificate rather than imputing a voucher code at checkout hence only 4* for the last one

Jul 5, 2018

All very smooth and pleasant.

Jun 28, 2018

Excellent customer service and communication. Easy to order and very quick to process and deliver my items.

Jun 21, 2018

The bike build instructions were bad, and it keeps getting punctures.

Jun 19, 2018

Simple process, great communication and the bite was delivered quickly and was easy to assemble

Jun 13, 2018

I am still waiting for delivery of the bike.....:(

Jun 10, 2018

very happy with bike, unfortunately gears on my wasnt set up properly. but fast deliever. excellent customer service. would use again

Jun 2, 2018

Delivery via Yodel was very poor. Waited for delivery, buzzer broken, no call. Tried to reschedule, told I have to collect. No car.

May 22, 2018

Over a month and chain reaction still havent sent me the correct stuff. Supposedly they will investigate... again

May 9, 2018

First bike was damaged and had to be returned. Second bike also had damage, so it kind of felt like they were offering seconds. Poor comms

May 4, 2018

Only received 1 email to say order had been placed. No updates on order being dispatched or when to expect delivery. Lucky someone is home.

May 2, 2018

Bike gears did not work when I purchased it..needed replacement of gear cables

Apr 25, 2018

not happy; bike was clearly not checked properly prior to sending as gears/pedals froze first time of use and the chain was way too loose

Apr 18, 2018

So easy and so convenient. Delivery was extremely quick as well!!

Apr 11, 2018

The experience was great, but given the fixed value of the certificate it can be tricky to work out how to get the right kit

Apr 9, 2018

Iv used Chain Reaction Cycles few times great service sometimes a little slow

Apr 4, 2018

They have sent me the wrong bike and would only come and collect it in my working hours so I am now stuck with a MANS WRONG bike! not happy

Mar 23, 2018

Am unable to use bike due to issue after only 4 rides.trying to sort this is proving difficult.

Mar 22, 2018

A few problems communicating with the courier but apart from that excellent.

Mar 21, 2018

They supposed to deliver my order to working place. Tracking number does not work so I do not know where the order is.

Mar 19, 2018

Fantastic customer service and amazing quality items

Mar 8, 2018

still havnt recived bike as yet so delivery is slow but hopefully when id does arrive itll be worth it

Mar 7, 2018

very easy to get exactly what I wanted. Great service and delivered to my door within one day

Feb 28, 2018

Finally got my 3 choice bike as every time I ordered a bike the company would all their stock.

Feb 23, 2018

Very impressed with service, knowledge and speed of delivery Would recommend chain reaction to friends etc. Use of voucher very easy through

Feb 21, 2018

Cant find the tracking number on DHL frustrating

Feb 7, 2018

Great dealer would use again.

Jan 25, 2018

Everything so far has gone through smoothly - currently waiting for delivery of the bike.

Jan 19, 2018

Absolutely faultless from beginning to delivery. Couldn't recommend highly enough.

Jan 17, 2018

Treated like a human being, went beyond ness customer services to help me.

Jan 8, 2018

The bike arrived damaged. Returning it was chaotic and I am still waiting for a replacement.

Jan 2, 2018

Very smooth process.

Dec 22, 2017

The customer service I received was excellent, however, I was very disappointed that my bike was not delivered assembled. Unexpected.

Dec 15, 2017

48 hour delivery took nearly 6 days. Stock information from Chain Reaction was a little sketchy and misleading. Not too bad overall.

Nov 28, 2017

Really good comms.

Nov 16, 2017

Really pleased with the whole process, service & choice - also excellent value for money!

Nov 14, 2017

After a long wait I received my new bike damaged in multiple places. Some parts where different to what was in the specs on their website...

Nov 6, 2017

Super easy and very easy to deal with.

Nov 3, 2017

Chain Reaction has been bought out by Wiggle, which I think is a shame, as I don't rate Wiggle as highly.

Oct 27, 2017

getting parts was complicated, I ordered a mudguard but it didnt fit and I cannot return it to them because they only do exchanges on parts.

Oct 20, 2017

My second time with Cyclescheme... both times have been straightforward.

Oct 10, 2017

I haven't been told the bike has been dispatched yet....

Oct 9, 2017

I would recommend Chain Reaction although delivery requires a bit more co-ordination than simple collection.

Oct 4, 2017

Shoes and pedals arrived promptly. There was a problem with the bike. It only took one email prompt to sort. Would otherwise been 5 star.

Oct 2, 2017

great service , i would highly recommend

Sep 28, 2017

NO problem anywhere from ordering to delivery process. However yet to try return items. Hopefully they will go smooth too.

Aug 4, 2017

Issues with bike, now being dealt with. Aftersales much better than presales advice.

Jul 27, 2017

Slight delay in order delivery, i had to chase the retailer.

Jul 24, 2017

No problem with CR what so ever , but the delivery driver would not bring box into house ,my adult daughter was forced to unpack on the driv

Jul 13, 2017

Full professionalism !!!

Jul 5, 2017

The online staff were very helpful The bike is ace and was put together brilliantly.

Jun 30, 2017

fantastic service, great help and loving my new purchase

Jun 16, 2017

Excellent service, I ordered the wrong size helmet, the returns procedure was very easy and I had a new helmet in less than a week

May 24, 2017

Delivery was rapid

May 16, 2017

chain reaction cycles good parcelforce for delivery a joke

May 5, 2017

I had a few problems on my side rang chain reaction cycle scheme and the help and service i got was some of the best anybody can ask for

May 3, 2017

I wasn't able to buy addition accessories which took me over my certificate value. I therefore ad to compromise on safety equipment.

May 2, 2017

Very straightforward

May 1, 2017

Agreeing delivery times was a pain (full days waiting), and then I was sent a wrong bike. Online ordering does not work, have to email.

Apr 25, 2017

I would prefer if I could change amount and provider without having to ask for another certificate.

Apr 18, 2017

Processing order was easy but by the time the certificate number came through some of the items I had requested where out of stock

Apr 17, 2017

Could not recommend highly enough. Customer service is second to none

Apr 3, 2017

Faulty tube on arrival, spare inner tube dispatched free of charge. No after sale service option, wouldn't buy on-line again.

Mar 15, 2017

The delivery actually arrived before I was expecting. It would have been handy to know the day of delivery. Really helpful people at CRC

Mar 14, 2017

Thanks!

Mar 13, 2017

Some aspects are great others are not so go. Will l go back to buy again, most definitely.

Mar 2, 2017

Bike damaged on delivery.

Mar 2, 2017

Staff not really motivated

Mar 1, 2017

Very poor experience overall. not clear how to redeem cert on retailer site. Not as described.hard-to find contact details on retailer site.

Feb 28, 2017

It would have been easier if I could input the certificate code into a "vouchers and codes" box instead of a series of emails.

Feb 12, 2017

Slightly disappointed that one of the gear shifters did not work, but customer services were very good and have suggested a solution.

Feb 9, 2017

Good service. The only issue was technical problems sending the certificate to a yahoo email address.

Feb 7, 2017

The only issue was with Parcelforce who were poor. Chain Reaction and Deidre at CR were excellent.

Jan 25, 2017

Excellent all round service and communication. I would highly recommend Chain reaction Cycles.

Jan 12, 2017

Excellent customer service from Chain Reaction Cycles. Enquiries made by telephone and email were answered promptly. Love my bike!

Jan 6, 2017

Have to manually order with Chain Reaction Cycles via email. They also managed to put the rear tyre on the wrong way around.

Dec 12, 2016

Good to know who is responsible for each stage and who is holding up processing the certificate

Nov 23, 2016

Chain reaction were fantastic I could not recommend them enough

Nov 23, 2016

This is the third time I have used cyclescheme now and I am still very impressed by how the scheme operates, I suspect I shall return again

Nov 16, 2016

all good

Nov 9, 2016

Really unhappy with delivery. Email to say being despatched. No follow up, found was being delivered on a particular day with tracking.

Nov 8, 2016

Well packed, good service I would recommend Chain Reaction and the scheme.

Oct 31, 2016

After sales customer care has also been brilliant with Chain Reaction Cycles

Oct 31, 2016

Cant complain at all about my experience with Chain Reaction, would recommend and the free gifts were a nice surprise.

Oct 27, 2016

Super quick responses and delivery and helpful with exchange of items. Happy with the bike and looking forward to getting to work quicker!!

Oct 19, 2016

Relatively straight-forward process.

Oct 18, 2016

Very good and quick service Very good bike shop

Oct 15, 2016

It was vey nice dealing with one person throughout the whole process. She answered all my queries quickly and expertly. Highly recommend.

Oct 7, 2016

Chain reaction cycles were easy to use and provided an excellent service

Oct 6, 2016

Communication on delivery could be improved ie an email to say it has been dispatched for example

Oct 4, 2016

Shouldn't have used Royal Mail, I find their service appalling, use an alternative courier, no problems with Hermes/DPD/TNT

Sep 28, 2016

I highly recommend chain reaction cycles very helpful extremely good value and excellent service A++++++++++++++++++!++

Sep 25, 2016

Order easy to place. Slow delivery as 10 days to dispatch with no email to say why, need better comms

Sep 22, 2016

Very helpful and would recommend them

Sep 6, 2016

Chain Reaction Cycles website is lacking an area describing the process of redeeming vouchers with the cycle scheme

Sep 5, 2016

Chain reaction were terrible! the bike was delivered with a check list assembly of the bike!! I had 2 take it to a local shop 2 be made safe

Aug 31, 2016

The build standard on the bike was pretty brakes.

Aug 19, 2016

My only comment would be that I wish I had changed the full £1000. Excellent service.

Aug 14, 2016

Chain reaction not great, original bike sent was not what was advertised, sent back fine. Struggled to come to agreement on replacement..

Aug 3, 2016

The guys, were really nice to deal with and they sent me a wee goodie bag with the bike which was very useful in getting it set up.

Aug 1, 2016

Great customer service and amended order when requested. Many thanks.

Jul 20, 2016

When the bike came the gears were not set up correctly. I have had to take it to a cycle shop to do it for me.

Jul 19, 2016

Bike shown not avalible and helmet sent back also not avalible, had to buy extra tyres to make it look as shown at my cost.no helmet either.

Jul 12, 2016

would like to be able to order online and receive dispatch notices.

Jul 4, 2016

By far the best one I've used so far

Jun 30, 2016

Bike accessories delivered within a day. The bike has still not been dispatched over a week later despite being in stock

Jun 27, 2016

Still not received my bike or order confirmation with propose delivery date despite ordering a week ago :(

Jun 26, 2016

Still haven't received any confirmation on date/times on delivery

Jun 24, 2016

Found the experience once I had my cirtifaicate to be awkward difficult and lacking in info about delivery that took 10 working days

Jun 14, 2016

After 2 weeks I am still waiting for confirmation that my order has even been dispatched. Communication is woeful!

Jun 14, 2016

For a safety-equipment only order it was a breeze. E-mail order and certificate to CRC, had my order 3 working days later!

Jun 13, 2016

they were a great help when items went out of stock, helped resolve any issues without any hassle. would gladly deal with again!

Jun 8, 2016

I would recommend chain reaction to my friends and family . When looking for cycle related items i always look what chain reactions have.

May 10, 2016

Great customer service from Chain Reaction! Loads of brands too, cheers!

Apr 30, 2016

Brilliant scheme , easy to use site. Applied for bike on Tuesday, a week later my bike was delivered.

Apr 28, 2016

Brilliantly simple process all the way through. Thank you

Apr 26, 2016

A much easier process than I remember from my first cycle scheme bicycle.

Apr 20, 2016

Takes way too long for delivery. 14 working days is ridiculous.

Apr 19, 2016

The support I received from Deidre at Chainreaction was fantastic, had several email exchanges which were responded to on the same day.

Apr 18, 2016

Excellent communication and service from Chain Reaction.

Apr 12, 2016

The scheme was extremely efficient, easy to use & received the certificate very quickly

Mar 31, 2016

Couldnt give full speedy delivery five stars but it was good seen as it took six days to come but it was Easter weekend.

Mar 29, 2016

Bike still not arrived. Was given timescales of 2 days, and on the 2nd day my equipment turned up but no bike.

Mar 28, 2016

I am very pleased with the whole process all very efficient. Excellent service.

Mar 27, 2016

sent items in 2 packages. also didn't pick up my order until i had to ask them about it.

Mar 22, 2016

found it a frustrating experience, as i wanted to return some items, but was then limited in what i could buy! Will not be using again!

Mar 9, 2016

Excellent support from ChainReaction, I spoke to them as I had a few questions and the staff were exceptionally friendly and knowledgeable

Feb 23, 2016

Excellent customer service throughout, Many Thanks

Jan 28, 2016

I would consider to anyone to use this company for this scheme

Jan 27, 2016

All transactions are by mail, and not through the site. Bike arrived with rear brake not working. Now booking for local bike shop to repair.

Jan 25, 2016

I thought how the staff handled the problem I had with my order ( it was an error on my behalf ) with the up most professionalism. 5 stars

Dec 26, 2015

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