
Chain Reaction Cycles
About Chain Reaction Cycles
Why Buy From Chain Reaction Cycles?
Spend your Cyclescheme voucher with Chain Reaction Cycles and we will deliver a world class shopping experience, offering the lowest prices on everything you need to feed your cycling habit, and deliver directly to you with no fuss.
Lowest Prices
We sell the best kit at the lowest prices so you can get more out of your sport.
Everything You Need
We carefully choose a comprehensive range of all the best kit so you can trust the quality of what you purchase from Chain Reaction Cycles.
Fast And Free Delivery*
We work around the clock to dispatch your order quickly and then pass your goods to the best carriers in the world.*On orders over £9 in the UK.
No Fuss
We are obsessive about your experience – our award winning customer support and technical advisors are on hand to make sure you’re covered!
Brands We Stock:
Cube, Nukeproof, Ragley,Ghost, Vitus, Creme, Raleigh, Colnago, Lapierre, Commencal, Bickerton and we are constantly updating our range.
Store Features
- Sale bikes included
- Home delivery
- Free delivery
- Bike sizing advice
- Order tracking
Gallery
Store Ratings
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Average rating
4.3 out of 5
- Speed of delivery
- After sales communication
- Product range
- Easy to use website
- Female friendly
Reviews
All reviews are based on verified purchases.
(Show all)
Absolutely diabolical customer service. They knowingy sent me a second hand, damaged bike, and refusing to replace with new bike.
Jan 18, 2021
Flag as inappropriateGreat all round provider very helpful and have a lot more clothing and accessories than most other stores.. I’ll use them again.
Jan 8, 2021
Flag as inappropriateGot delivered the wrong groupset, the product sent was not as described and incompatible with my bike frame. costumer care contact difficult
Dec 26, 2020
Flag as inappropriateChain Reaction Cycles were very efficient and very easy to use. The stuff all arrived quickly and is very comfortable.
Dec 14, 2020
Flag as inappropriateI'd of liked to of had more choice of more affordable bikes circa £200-£300.
Nov 30, 2020
Flag as inappropriateThey sent the wrong bike, which I then had to send back. They then sent the right bike but without all its parts. Not very impressed.
Nov 20, 2020
Flag as inappropriateThe bike delivered was not prepared properly and now I have an unusable bike sold by a online only retailer in Belfast, very unhappy.
Nov 16, 2020
Flag as inappropriateThere's like 3 confirmation stages with chain reaction cycles that takes a few days. Also the spend limit is too low for todays bikes
Nov 13, 2020
Flag as inappropriateCannot redeem the certificates through the checkout..email only, not good when limited stocks and restocks
Oct 15, 2020
Flag as inappropriateno reply from anyone for over 10 days, no email confirmation. no updates, delayed delivery
Oct 2, 2020
Flag as inappropriatehave to place an order via email, instead of the front end. That's the only inconvenience, but the staff were great.
Oct 1, 2020
Flag as inappropriateThe best experience from those I looked at. Chain Reaction had stock unlike the most popular stores
Sep 30, 2020
Flag as inappropriateVery good cycling team, very easy to contact and communication was perfect. Highly recommended!
Sep 29, 2020
Flag as inappropriateI found Chain Reaction extremely helpful. I was trying to buy the bike with Wiggle but they really were terrible to deal with.
Sep 27, 2020
Flag as inappropriateThey were so helpful during the pandemic in keeping me updated while stock was low.
Sep 24, 2020
Flag as inappropriateReally straightforward to place my order, delivery was on time and well packaged
Sep 22, 2020
Flag as inappropriateTried several times to order a bike shown as in stock but when email answered had sold out.no way reserve or order just pot luck if in stock
Sep 17, 2020
Flag as inappropriateHaving to order a bike Via email with chain reaction cycles made it very difficult, it could be made alot easier.
Sep 17, 2020
Flag as inappropriate- awful experience - they have claimed voucher for a bike they now don't have with no reasonable alternative So I have no bike!
Sep 7, 2020
Flag as inappropriateThe issue with stock availability due to covid pandemic made securing a bike through Cyclescheme quite challenging.
Sep 1, 2020
Flag as inappropriateOrdering had to be done through email, which ended up being quick but would have been easier through their online shop.
Aug 25, 2020
Flag as inappropriateMany things went badly. The worst of all was receiving incomplete bike (no pedals, bell or basket). At the end i had to supply them.
Aug 25, 2020
Flag as inappropriateGood range of bikes. To use cyclescheme voucher you need to submit an order via email and the process for ordering isnt immediately obvious.
Aug 11, 2020
Flag as inappropriateEasy process and got the bike sooner than estimated delivery was.
Aug 6, 2020
Flag as inappropriateCould not use the certificate online, had to email and send through details of each item. Was quite time consuming.
Aug 6, 2020
Flag as inappropriateTheir contact regarding the Cyclescheme benefit was at times slow, but they were helpful and pushed everything through once communicating.
Aug 6, 2020
Flag as inappropriateOverall I am very satisfied with the entire process.
Aug 2, 2020
Flag as inappropriateBrilliant and knowledgeable service from CRC and staff were a pleasure to deal with. My order was on my doorstep within two days.
Jul 27, 2020
Flag as inappropriateCustomer services were excellent, went above and beyond to be helpful
Jul 24, 2020
Flag as inappropriateThere was no option to add the certificate as payment meaning that stock ran out waiting for the emailed order to be confirmed
Jul 20, 2020
Flag as inappropriateAll in all was a very good experiance once we managed to speak to a very helpful person on the phone.
Jul 15, 2020
Flag as inappropriatethe communication with them was excellent. Few e-mails back and forth and they were sorted asap Good company
Jul 9, 2020
Flag as inappropriateFollow on service has been poor and a faulty product provided that they are claiming isn't covered by warranty. Avoid at all costs.
Jul 9, 2020
Flag as inappropriateCRC were brilliant. Really easy to pay with the scheme, delivered on time, bike was perfect
Jul 1, 2020
Flag as inappropriateTheir online system will not process cyclescheme vouchers. Had to email customer services who cashed the voucher then told me out of stock!
Jun 23, 2020
Flag as inappropriateHaving to send the voucher to the company be email and the bike I wanted was a small inconvenience instead of a checkout oprtion
Jun 19, 2020
Flag as inappropriateQuick response, excellent service. Bike was originally out of stock but sourced and ordered quickly.
Jun 16, 2020
Flag as inappropriateA painful process. Disappointed i didn't get tubeless setup. No communication other that auto text. Felt left out in the cold.
Jun 16, 2020
Flag as inappropriateThe bike was well packaged and a gift bag included all the tools i needed to assemble the bike. The free pedals were good quality too.
Jun 12, 2020
Flag as inappropriateService from the supplier was dreadful . The bike arrived damaged, and can’t speak to anyone. The most frustrating experience
Jun 10, 2020
Flag as inappropriateTerrible. Firstly received an order confirmation and then 10days later told the order had not been processed! Now no stock available!
Jun 5, 2020
Flag as inappropriateExcellent scheme. However, information upfront on how long the process normally takes to receiving your certificate would be beneficial.
Jun 4, 2020
Flag as inappropriateBrilliant service, no problems
May 28, 2020
Flag as inappropriateIt's a shame you can't use the Cyclescheme Certificate to checkout your basket. However everyone I dealt with was superhelpful.
May 26, 2020
Flag as inappropriateConsidering my order was fulfilled during the height of the Vivid lockdown the whole process took less than 3 weeks.
Apr 30, 2020
Flag as inappropriateFirst order damaged in transit by courier. CRC were great, arranged a pick-up and delivered another bike when it came back in stock.
Apr 30, 2020
Flag as inappropriateVery pleased with the service, quality and value.
Apr 28, 2020
Flag as inappropriateDissatisfied, cert. to Chain Reaction. Had to order via email to CServ lots out of stock, sent to old address, emails not sent, no apology
Apr 23, 2020
Flag as inappropriateExchanging goods was very easy. I wasn't able to track It would be better to redeem vouchers online instead of having to use email
Mar 13, 2020
Flag as inappropriateGreat bike great service. Thank you very much
Mar 2, 2020
Flag as inappropriateWouldn't order from chain reactions again they are usless
Feb 26, 2020
Flag as inappropriateGreat service. very easy to apply and get feedback on what was possible
Feb 21, 2020
Flag as inappropriateBy the time the voucher came through the bike I wanted had sold out, CRC were excellent at helping me but it took a number of days.
Feb 6, 2020
Flag as inappropriateCRC was very quick to respond and delivery times fantastic. Would happily purchase from CRC again
Jan 29, 2020
Flag as inappropriateGreat service from both Chain Reaction and Cycle Scheme. I literally could not be happier with my experience.
Jan 2, 2020
Flag as inappropriateRetailer unwilling to take a reservation deposit in limited availability bike while I waited for voucher.
Dec 6, 2019
Flag as inappropriateI found chainreaction cyclescheme easy to use. chainreaction staff were very helpful ,i would recommend this retailer.
Dec 6, 2019
Flag as inappropriateUsing certificate through Chain reaction cycles was via email, however response was rapid and delivery inside a week. I am happy!
Dec 5, 2019
Flag as inappropriateShipped a damaged bike and now seem to have lost the return. Biggest issue is not being able to talk directly to them just email and e-chat
Dec 3, 2019
Flag as inappropriateHaving to email the certificate over is a little archaic but the team were quick to respond. Order was dispatched quickly.
Nov 28, 2019
Flag as inappropriateSuperb customer service - truly the team there are an example to other retailers! Certificate system requires work I am afraid.
Nov 22, 2019
Flag as inappropriateReceived bike which was faulty, I have returned the bike. Still waiting on a replacement. Tried emailing and using chat, still no response.
Nov 14, 2019
Flag as inappropriateWas never told when the bikes were dispatched. Only one bike arrived and then was told the other would be next day but it took 3 days.
Nov 12, 2019
Flag as inappropriatemix up with the delivery address. Also would be useful if a bike could be reserved whilst the e-certificate was being processed.
Nov 8, 2019
Flag as inappropriateFantastic service and cause. Look forward to getting out more!
Nov 6, 2019
Flag as inappropriateDelivery was anything but convenient, they sent packages from 2 different locs. - fortunately I was able to pick up the bike from local stor
Nov 5, 2019
Flag as inappropriateBrilliant service and great help through live chat
Oct 26, 2019
Flag as inappropriateBike was damaged on transit but was extremely minor. Notified CRC and they gave me some vouchers.
Oct 17, 2019
Flag as inappropriateThe process of ordering was very awkward as it's done via email and not through their regular checkout service.
Oct 6, 2019
Flag as inappropriateExcellent website and customer service!
Oct 3, 2019
Flag as inappropriateRetailer was great, the issue is with the time it took for the whole cyclescheme process via the employer i.e. 6 weeks for me.
Sep 27, 2019
Flag as inappropriateIT was suprisingly easy to place the order
Sep 26, 2019
Flag as inappropriateHaving to build the order offline was a little cumbersome but everything else was simple and extremely easy to do
Sep 26, 2019
Flag as inappropriateMy new bike developed a fault with a week and trying to talk to somebody to sort this has been a pain
Sep 19, 2019
Flag as inappropriatepoor communication very confusing service done by email only un user friendly CRC quoted wrong order not enough space to go on
Sep 17, 2019
Flag as inappropriateOrdering a bike needs to be automated. I made an order of a bike a few times, only for the bike to go out of stock waiting for a reply.
Aug 22, 2019
Flag as inappropriateA 1 SERVICE THROUGHOUT. I WOULD HIGHLY RECOMMEND THIS SELLER
Aug 22, 2019
Flag as inappropriateunable to use the voucher on line and due to items going out of stock while waiting on the voucher its self was unable to get every thing
Aug 15, 2019
Flag as inappropriateGreat system well setup and very easy to use. Companys respond well and you get the treatment expected
Aug 15, 2019
Flag as inappropriateCycle not delivered despite confirmation email being received - and stating incorrect module of bike. I await your response to my email.
Aug 13, 2019
Flag as inappropriateOnce I contacted Chain Reaction my purchase was made effortless, their customer service was second to none. Highly recommended *****
Jul 29, 2019
Flag as inappropriateFrom order confirmation to delivery it took 10 days. I expected it to be quicker.
Jul 25, 2019
Flag as inappropriateThe whole certificate processing took around 5 minutes only, which is very efficient. Delivery took around 9 days including shipping.
Jul 23, 2019
Flag as inappropriateBuying experience was fine. Bike was delivered with missing part and 2 weeks later still not fixed. Now have a bike I cannot use.
Jul 4, 2019
Flag as inappropriateOverall a great experience. I would have preferred to have been able to track the stages of my orders better
Jul 2, 2019
Flag as inappropriateVery good customer service
Jul 1, 2019
Flag as inappropriateDon’t think I’d use them again.Poor communication on tracking order
Jun 25, 2019
Flag as inappropriateChain reaction were excellent, they gave me advice on bike sizing and cyclescheme process. Recommended & an amazing bike too!
Jun 21, 2019
Flag as inappropriateReally quick and easy process from start to finish. The range of shops i could use is very good. Excellent all round!!
May 22, 2019
Flag as inappropriateNot currently possible to use the Cyclescheme certificate for online purchases via Chainreaction.
May 21, 2019
Flag as inappropriateIt was a bit concerning not being able to pick a delivery time - I’d have happily paid extra for this! But I was lucky as I was in!
May 1, 2019
Flag as inappropriateBike arrived with a couple of scratches on the crank arm, but other than that, was a quick and efficient process.
Apr 29, 2019
Flag as inappropriateGreat bike. Great service. Easy to communicate with Chain Reaction.
Apr 25, 2019
Flag as inappropriateBike arrived damaged, paltry compensation offered or a wait of approximately 2 weeks for the replacement bike to arrive
Apr 22, 2019
Flag as inappropriateanswered all questions quickly and efficiently, in a friendly and professional manner. Great company.
Apr 17, 2019
Flag as inappropriateI have still not received my bike or accessories from CRC. Their communication has been woeful and their customer service atrocious.
Apr 15, 2019
Flag as inappropriateOnly issue is that the bike wasn't well set up at all, the chain was too long and the brake cables were poorly positioned.
Apr 5, 2019
Flag as inappropriateDefinitely use again
Mar 19, 2019
Flag as inappropriateExcellent service from CRC. They answered all my questions promptly. Delivery time was fantastic! I've always rated CRC
Mar 11, 2019
Flag as inappropriateall good
Mar 5, 2019
Flag as inappropriateThe bike says it has a check list of set up that's done. But front calipers were not aligned properly which meant more messing around
Feb 7, 2019
Flag as inappropriateParcelforce messed up the delivery, CRC were great
Jan 27, 2019
Flag as inappropriatevery helpfull team . wished other retailers wee this easy to purchase from
Jan 26, 2019
Flag as inappropriateExcellent experience, as usual. Also received speedy and helpful emailed responses to queries about the bike after the point of sale.
Jan 14, 2019
Flag as inappropriateChain reaction have been very poor - I refuse to shop with them again.
Jan 8, 2019
Flag as inappropriateExcellent contact. Delivery super fast. Wouldn’t hesitate to use again!
Dec 27, 2018
Flag as inappropriateTook over two weeks to deliver the bike from the date of placing an order.
Dec 18, 2018
Flag as inappropriateAbsolutely first class service from Chain Reaction, very happy with the service and products.
Nov 29, 2018
Flag as inappropriateGreat service from chain reaction cycles ????
Nov 12, 2018
Flag as inappropriateNo bike received. Placed order for bike on website. Received order/certificate redemption email. 1wk later CR cancelled saying no stock.Poor
Nov 12, 2018
Flag as inappropriateCustomer Service from Chain Reaction was very good, staff member dealt with via email was helpful and kept me updated.
Nov 8, 2018
Flag as inappropriateFirst class service
Nov 5, 2018
Flag as inappropriateexcellent service, swapping items that i ordered that were too small, with free return delivery and fast replacement shipping
Oct 19, 2018
Flag as inappropriateOne slight order hiccup was sorted out quickly, after that very speedy response and delivery
Oct 16, 2018
Flag as inappropriateHad originally priced bike etc from Halfords after being told by HR dept that they were on the list, but I got a great deal instead at CRC
Oct 16, 2018
Flag as inappropriateGreat bike but did arrive with a couple of issues, all fixed. Terrible delivery service from yodel.
Oct 15, 2018
Flag as inappropriateIssues were with delivery. Lack/incorrect info from Parcel Force made this a very stressful experience. Expect better for high value items.
Oct 9, 2018
Flag as inappropriateOk
Sep 7, 2018
Flag as inappropriateCan only order via email with CRC if you use the certificate. Details did not match what I have ordered, when contacting CRC they stalled.
Sep 4, 2018
Flag as inappropriateVERY GOOD IN PLACING ORDER !!ABSOLUTELY RUBBISH IN SORTING A RETURN OR REPLACEMENT
Aug 24, 2018
Flag as inappropriateVery quick response to queries when asked
Aug 20, 2018
Flag as inappropriateFew issues with certificate not arriving via email, but very helpful service and prompt support.
Aug 20, 2018
Flag as inappropriateUsing the Cyclescheme Certificate was very easy and straight forward. I had my order within two days, will definitely use again.
Aug 16, 2018
Flag as inappropriateRubbish, never again
Aug 13, 2018
Flag as inappropriateHad to figure out the process online (email my order with the voucher attached??) Which delayed the order, no problems otherwise
Aug 9, 2018
Flag as inappropriateonly issue was a i bought a bike for beginners and had no idea it would need tuning to me and my specs. Still very pleased
Aug 9, 2018
Flag as inappropriateonly gives you 2 weeks to get certificate after quote my employer could take longer then that. This made the process very stressful and rush
Aug 7, 2018
Flag as inappropriateSlow with delivery and email replies! Also no option to pay through Cyclescheme had to be purchased through email
Jul 24, 2018
Flag as inappropriateExcellent, small issue following delivery dealt with quickly and efficiently
Jul 18, 2018
Flag as inappropriateAppalling customer service and a shocking lack of ability to manage orders. Would never use them again or recommend to anybody.
Jul 17, 2018
Flag as inappropriateSlow delivery of bike, quick delivery of accessories.
Jul 10, 2018
Flag as inappropriateHad to email them with the shopping basket plus certificate rather than imputing a voucher code at checkout hence only 4* for the last one
Jul 5, 2018
Flag as inappropriateAll very smooth and pleasant.
Jun 28, 2018
Flag as inappropriateExcellent customer service and communication. Easy to order and very quick to process and deliver my items.
Jun 21, 2018
Flag as inappropriateThe bike build instructions were bad, and it keeps getting punctures.
Jun 19, 2018
Flag as inappropriateSimple process, great communication and the bite was delivered quickly and was easy to assemble
Jun 13, 2018
Flag as inappropriateI am still waiting for delivery of the bike.....:(
Jun 10, 2018
Flag as inappropriatevery happy with bike, unfortunately gears on my wasnt set up properly. but fast deliever. excellent customer service. would use again
Jun 2, 2018
Flag as inappropriateDelivery via Yodel was very poor. Waited for delivery, buzzer broken, no call. Tried to reschedule, told I have to collect. No car.
May 22, 2018
Flag as inappropriateOver a month and chain reaction still havent sent me the correct stuff. Supposedly they will investigate... again
May 9, 2018
Flag as inappropriateFirst bike was damaged and had to be returned. Second bike also had damage, so it kind of felt like they were offering seconds. Poor comms
May 4, 2018
Flag as inappropriateOnly received 1 email to say order had been placed. No updates on order being dispatched or when to expect delivery. Lucky someone is home.
May 2, 2018
Flag as inappropriateBike gears did not work when I purchased it..needed replacement of gear cables
Apr 25, 2018
Flag as inappropriatenot happy; bike was clearly not checked properly prior to sending as gears/pedals froze first time of use and the chain was way too loose
Apr 18, 2018
Flag as inappropriateSo easy and so convenient. Delivery was extremely quick as well!!
Apr 11, 2018
Flag as inappropriateThe experience was great, but given the fixed value of the certificate it can be tricky to work out how to get the right kit
Apr 9, 2018
Flag as inappropriateIv used Chain Reaction Cycles few times great service sometimes a little slow
Apr 4, 2018
Flag as inappropriateThey have sent me the wrong bike and would only come and collect it in my working hours so I am now stuck with a MANS WRONG bike! not happy
Mar 23, 2018
Flag as inappropriateAm unable to use bike due to issue after only 4 rides.trying to sort this is proving difficult.
Mar 22, 2018
Flag as inappropriateA few problems communicating with the courier but apart from that excellent.
Mar 21, 2018
Flag as inappropriateThey supposed to deliver my order to working place. Tracking number does not work so I do not know where the order is.
Mar 19, 2018
Flag as inappropriateFantastic customer service and amazing quality items
Mar 8, 2018
Flag as inappropriatestill havnt recived bike as yet so delivery is slow but hopefully when id does arrive itll be worth it
Mar 7, 2018
Flag as inappropriatevery easy to get exactly what I wanted. Great service and delivered to my door within one day
Feb 28, 2018
Flag as inappropriateFinally got my 3 choice bike as every time I ordered a bike the company would all their stock.
Feb 23, 2018
Flag as inappropriateVery impressed with service, knowledge and speed of delivery Would recommend chain reaction to friends etc. Use of voucher very easy through
Feb 21, 2018
Flag as inappropriateCant find the tracking number on DHL frustrating
Feb 7, 2018
Flag as inappropriateGreat dealer would use again.
Jan 25, 2018
Flag as inappropriateEverything so far has gone through smoothly - currently waiting for delivery of the bike.
Jan 19, 2018
Flag as inappropriateAbsolutely faultless from beginning to delivery. Couldn't recommend highly enough.
Jan 17, 2018
Flag as inappropriateTreated like a human being, went beyond ness customer services to help me.
Jan 8, 2018
Flag as inappropriateThe bike arrived damaged. Returning it was chaotic and I am still waiting for a replacement.
Jan 2, 2018
Flag as inappropriateVery smooth process.
Dec 22, 2017
Flag as inappropriateThe customer service I received was excellent, however, I was very disappointed that my bike was not delivered assembled. Unexpected.
Dec 15, 2017
Flag as inappropriate48 hour delivery took nearly 6 days. Stock information from Chain Reaction was a little sketchy and misleading. Not too bad overall.
Nov 28, 2017
Flag as inappropriateReally good comms.
Nov 16, 2017
Flag as inappropriateReally pleased with the whole process, service & choice - also excellent value for money!
Nov 14, 2017
Flag as inappropriateAfter a long wait I received my new bike damaged in multiple places. Some parts where different to what was in the specs on their website...
Nov 6, 2017
Flag as inappropriateSuper easy and very easy to deal with.
Nov 3, 2017
Flag as inappropriateChain Reaction has been bought out by Wiggle, which I think is a shame, as I don't rate Wiggle as highly.
Oct 27, 2017
Flag as inappropriategetting parts was complicated, I ordered a mudguard but it didnt fit and I cannot return it to them because they only do exchanges on parts.
Oct 20, 2017
Flag as inappropriateMy second time with Cyclescheme... both times have been straightforward.
Oct 10, 2017
Flag as inappropriateI haven't been told the bike has been dispatched yet....
Oct 9, 2017
Flag as inappropriateI would recommend Chain Reaction although delivery requires a bit more co-ordination than simple collection.
Oct 4, 2017
Flag as inappropriateShoes and pedals arrived promptly. There was a problem with the bike. It only took one email prompt to sort. Would otherwise been 5 star.
Oct 2, 2017
Flag as inappropriategreat service , i would highly recommend
Sep 28, 2017
Flag as inappropriateNO problem anywhere from ordering to delivery process. However yet to try return items. Hopefully they will go smooth too.
Aug 4, 2017
Flag as inappropriateIssues with bike, now being dealt with. Aftersales much better than presales advice.
Jul 27, 2017
Flag as inappropriateSlight delay in order delivery, i had to chase the retailer.
Jul 24, 2017
Flag as inappropriateNo problem with CR what so ever , but the delivery driver would not bring box into house ,my adult daughter was forced to unpack on the driv
Jul 13, 2017
Flag as inappropriateFull professionalism !!!
Jul 5, 2017
Flag as inappropriateThe online staff were very helpful The bike is ace and was put together brilliantly.
Jun 30, 2017
Flag as inappropriatefantastic service, great help and loving my new purchase
Jun 16, 2017
Flag as inappropriateExcellent service, I ordered the wrong size helmet, the returns procedure was very easy and I had a new helmet in less than a week
May 24, 2017
Flag as inappropriateDelivery was rapid
May 16, 2017
Flag as inappropriatechain reaction cycles good parcelforce for delivery a joke
May 5, 2017
Flag as inappropriateI had a few problems on my side rang chain reaction cycle scheme and the help and service i got was some of the best anybody can ask for
May 3, 2017
Flag as inappropriateI wasn't able to buy addition accessories which took me over my certificate value. I therefore ad to compromise on safety equipment.
May 2, 2017
Flag as inappropriateVery straightforward
May 1, 2017
Flag as inappropriateAgreeing delivery times was a pain (full days waiting), and then I was sent a wrong bike. Online ordering does not work, have to email.
Apr 25, 2017
Flag as inappropriateI would prefer if I could change amount and provider without having to ask for another certificate.
Apr 18, 2017
Flag as inappropriateProcessing order was easy but by the time the certificate number came through some of the items I had requested where out of stock
Apr 17, 2017
Flag as inappropriateCould not recommend highly enough. Customer service is second to none
Apr 3, 2017
Flag as inappropriateFaulty tube on arrival, spare inner tube dispatched free of charge. No after sale service option, wouldn't buy on-line again.
Mar 15, 2017
Flag as inappropriateThe delivery actually arrived before I was expecting. It would have been handy to know the day of delivery. Really helpful people at CRC
Mar 14, 2017
Flag as inappropriateThanks!
Mar 13, 2017
Flag as inappropriateSome aspects are great others are not so go. Will l go back to buy again, most definitely.
Mar 2, 2017
Flag as inappropriateBike damaged on delivery.
Mar 2, 2017
Flag as inappropriateStaff not really motivated
Mar 1, 2017
Flag as inappropriateVery poor experience overall. not clear how to redeem cert on retailer site. Not as described.hard-to find contact details on retailer site.
Feb 28, 2017
Flag as inappropriateIt would have been easier if I could input the certificate code into a "vouchers and codes" box instead of a series of emails.
Feb 12, 2017
Flag as inappropriateSlightly disappointed that one of the gear shifters did not work, but customer services were very good and have suggested a solution.
Feb 9, 2017
Flag as inappropriateGood service. The only issue was technical problems sending the certificate to a yahoo email address.
Feb 7, 2017
Flag as inappropriateThe only issue was with Parcelforce who were poor. Chain Reaction and Deidre at CR were excellent.
Jan 25, 2017
Flag as inappropriateExcellent all round service and communication. I would highly recommend Chain reaction Cycles.
Jan 12, 2017
Flag as inappropriateExcellent customer service from Chain Reaction Cycles. Enquiries made by telephone and email were answered promptly. Love my bike!
Jan 6, 2017
Flag as inappropriateHave to manually order with Chain Reaction Cycles via email. They also managed to put the rear tyre on the wrong way around.
Dec 12, 2016
Flag as inappropriateGood to know who is responsible for each stage and who is holding up processing the certificate
Nov 23, 2016
Flag as inappropriateChain reaction were fantastic I could not recommend them enough
Nov 23, 2016
Flag as inappropriateThis is the third time I have used cyclescheme now and I am still very impressed by how the scheme operates, I suspect I shall return again
Nov 16, 2016
Flag as inappropriateall good
Nov 9, 2016
Flag as inappropriateReally unhappy with delivery. Email to say being despatched. No follow up, found was being delivered on a particular day with tracking.
Nov 8, 2016
Flag as inappropriateWell packed, good service I would recommend Chain Reaction and the scheme.
Oct 31, 2016
Flag as inappropriateAfter sales customer care has also been brilliant with Chain Reaction Cycles
Oct 31, 2016
Flag as inappropriateCant complain at all about my experience with Chain Reaction, would recommend and the free gifts were a nice surprise.
Oct 27, 2016
Flag as inappropriateSuper quick responses and delivery and helpful with exchange of items. Happy with the bike and looking forward to getting to work quicker!!
Oct 19, 2016
Flag as inappropriateRelatively straight-forward process.
Oct 18, 2016
Flag as inappropriateVery good and quick service Very good bike shop
Oct 15, 2016
Flag as inappropriateIt was vey nice dealing with one person throughout the whole process. She answered all my queries quickly and expertly. Highly recommend.
Oct 7, 2016
Flag as inappropriateChain reaction cycles were easy to use and provided an excellent service
Oct 6, 2016
Flag as inappropriateCommunication on delivery could be improved ie an email to say it has been dispatched for example
Oct 4, 2016
Flag as inappropriateShouldn't have used Royal Mail, I find their service appalling, use an alternative courier, no problems with Hermes/DPD/TNT
Sep 28, 2016
Flag as inappropriateI highly recommend chain reaction cycles very helpful extremely good value and excellent service A++++++++++++++++++!++
Sep 25, 2016
Flag as inappropriateOrder easy to place. Slow delivery as 10 days to dispatch with no email to say why, need better comms
Sep 22, 2016
Flag as inappropriateVery helpful and would recommend them
Sep 6, 2016
Flag as inappropriateChain Reaction Cycles website is lacking an area describing the process of redeeming vouchers with the cycle scheme
Sep 5, 2016
Flag as inappropriateChain reaction were terrible! the bike was delivered with a check list assembly of the bike!! I had 2 take it to a local shop 2 be made safe
Aug 31, 2016
Flag as inappropriateThe build standard on the bike was pretty brakes.
Aug 19, 2016
Flag as inappropriateMy only comment would be that I wish I had changed the full £1000. Excellent service.
Aug 14, 2016
Flag as inappropriateChain reaction not great, original bike sent was not what was advertised, sent back fine. Struggled to come to agreement on replacement..
Aug 3, 2016
Flag as inappropriateThe guys, were really nice to deal with and they sent me a wee goodie bag with the bike which was very useful in getting it set up.
Aug 1, 2016
Flag as inappropriateGreat customer service and amended order when requested. Many thanks.
Jul 20, 2016
Flag as inappropriateWhen the bike came the gears were not set up correctly. I have had to take it to a cycle shop to do it for me.
Jul 19, 2016
Flag as inappropriateBike shown not avalible and helmet sent back also not avalible, had to buy extra tyres to make it look as shown at my cost.no helmet either.
Jul 12, 2016
Flag as inappropriatewould like to be able to order online and receive dispatch notices.
Jul 4, 2016
Flag as inappropriateBy far the best one I've used so far
Jun 30, 2016
Flag as inappropriateBike accessories delivered within a day. The bike has still not been dispatched over a week later despite being in stock
Jun 27, 2016
Flag as inappropriateStill not received my bike or order confirmation with propose delivery date despite ordering a week ago :(
Jun 26, 2016
Flag as inappropriateStill haven't received any confirmation on date/times on delivery
Jun 24, 2016
Flag as inappropriateFound the experience once I had my cirtifaicate to be awkward difficult and lacking in info about delivery that took 10 working days
Jun 14, 2016
Flag as inappropriateAfter 2 weeks I am still waiting for confirmation that my order has even been dispatched. Communication is woeful!
Jun 14, 2016
Flag as inappropriateFor a safety-equipment only order it was a breeze. E-mail order and certificate to CRC, had my order 3 working days later!
Jun 13, 2016
Flag as inappropriatethey were a great help when items went out of stock, helped resolve any issues without any hassle. would gladly deal with again!
Jun 8, 2016
Flag as inappropriateI would recommend chain reaction to my friends and family . When looking for cycle related items i always look what chain reactions have.
May 10, 2016
Flag as inappropriateGreat customer service from Chain Reaction! Loads of brands too, cheers!
Apr 30, 2016
Flag as inappropriateBrilliant scheme , easy to use site. Applied for bike on Tuesday, a week later my bike was delivered.
Apr 28, 2016
Flag as inappropriateBrilliantly simple process all the way through. Thank you
Apr 26, 2016
Flag as inappropriateA much easier process than I remember from my first cycle scheme bicycle.
Apr 20, 2016
Flag as inappropriateTakes way too long for delivery. 14 working days is ridiculous.
Apr 19, 2016
Flag as inappropriateThe support I received from Deidre at Chainreaction was fantastic, had several email exchanges which were responded to on the same day.
Apr 18, 2016
Flag as inappropriateExcellent communication and service from Chain Reaction.
Apr 12, 2016
Flag as inappropriateThe scheme was extremely efficient, easy to use & received the certificate very quickly
Mar 31, 2016
Flag as inappropriateCouldnt give full speedy delivery five stars but it was good seen as it took six days to come but it was Easter weekend.
Mar 29, 2016
Flag as inappropriateBike still not arrived. Was given timescales of 2 days, and on the 2nd day my equipment turned up but no bike.
Mar 28, 2016
Flag as inappropriateI am very pleased with the whole process all very efficient. Excellent service.
Mar 27, 2016
Flag as inappropriatesent items in 2 packages. also didn't pick up my order until i had to ask them about it.
Mar 22, 2016
Flag as inappropriatefound it a frustrating experience, as i wanted to return some items, but was then limited in what i could buy! Will not be using again!
Mar 9, 2016
Flag as inappropriateExcellent support from ChainReaction, I spoke to them as I had a few questions and the staff were exceptionally friendly and knowledgeable
Feb 23, 2016
Flag as inappropriateExcellent customer service throughout, Many Thanks
Jan 28, 2016
Flag as inappropriateI would consider to anyone to use this company for this scheme
Jan 27, 2016
Flag as inappropriateAll transactions are by mail, and not through the site. Bike arrived with rear brake not working. Now booking for local bike shop to repair.
Jan 25, 2016
Flag as inappropriateI thought how the staff handled the problem I had with my order ( it was an error on my behalf ) with the up most professionalism. 5 stars
Dec 26, 2015
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