Got delivered the wrong groupset, the product sent was not as described and incompatible with my bike frame. costumer care contact difficult

Chain Reaction Cycles were very efficient and very easy to use. The stuff all arrived quickly and is very comfortable.

I'd of liked to of had more choice of more affordable bikes circa £200-£300.

They sent the wrong bike, which I then had to send back. They then sent the right bike but without all its parts. Not very impressed.

The bike delivered was not prepared properly and now I have an unusable bike sold by a online only retailer in Belfast, very unhappy.

There's like 3 confirmation stages with chain reaction cycles that takes a few days. Also the spend limit is too low for todays bikes

Cannot redeem the certificates through the checkout..email only, not good when limited stocks and restocks

no reply from anyone for over 10 days, no email confirmation. no updates, delayed delivery

have to place an order via email, instead of the front end. That's the only inconvenience, but the staff were great.

The best experience from those I looked at. Chain Reaction had stock unlike the most popular stores

Very good cycling team, very easy to contact and communication was perfect. Highly recommended!

I found Chain Reaction extremely helpful. I was trying to buy the bike with Wiggle but they really were terrible to deal with.

They were so helpful during the pandemic in keeping me updated while stock was low.

Really straightforward to place my order, delivery was on time and well packaged

Tried several times to order a bike shown as in stock but when email answered had sold out.no way reserve or order just pot luck if in stock

Having to order a bike Via email with chain reaction cycles made it very difficult, it could be made alot easier.

- awful experience - they have claimed voucher for a bike they now don't have with no reasonable alternative So I have no bike!

The issue with stock availability due to covid pandemic made securing a bike through Cyclescheme quite challenging.

Ordering had to be done through email, which ended up being quick but would have been easier through their online shop.

Many things went badly. The worst of all was receiving incomplete bike (no pedals, bell or basket). At the end i had to supply them.

Good range of bikes. To use cyclescheme voucher you need to submit an order via email and the process for ordering isnt immediately obvious.

Easy process and got the bike sooner than estimated delivery was.

Could not use the certificate online, had to email and send through details of each item. Was quite time consuming.

Their contact regarding the Cyclescheme benefit was at times slow, but they were helpful and pushed everything through once communicating.

Overall I am very satisfied with the entire process.

Brilliant and knowledgeable service from CRC and staff were a pleasure to deal with. My order was on my doorstep within two days.

Customer services were excellent, went above and beyond to be helpful

There was no option to add the certificate as payment meaning that stock ran out waiting for the emailed order to be confirmed

All in all was a very good experiance once we managed to speak to a very helpful person on the phone.

the communication with them was excellent. Few e-mails back and forth and they were sorted asap Good company

Follow on service has been poor and a faulty product provided that they are claiming isn't covered by warranty. Avoid at all costs.

CRC were brilliant. Really easy to pay with the scheme, delivered on time, bike was perfect

Their online system will not process cyclescheme vouchers. Had to email customer services who cashed the voucher then told me out of stock!

Having to send the voucher to the company be email and the bike I wanted was a small inconvenience instead of a checkout oprtion

Quick response, excellent service. Bike was originally out of stock but sourced and ordered quickly.

A painful process. Disappointed i didn't get tubeless setup. No communication other that auto text. Felt left out in the cold.

The bike was well packaged and a gift bag included all the tools i needed to assemble the bike. The free pedals were good quality too.

Service from the supplier was dreadful . The bike arrived damaged, and can’t speak to anyone. The most frustrating experience

Terrible. Firstly received an order confirmation and then 10days later told the order had not been processed! Now no stock available!

Excellent scheme. However, information upfront on how long the process normally takes to receiving your certificate would be beneficial.

Brilliant service, no problems

It's a shame you can't use the Cyclescheme Certificate to checkout your basket. However everyone I dealt with was superhelpful.

Considering my order was fulfilled during the height of the Vivid lockdown the whole process took less than 3 weeks.

First order damaged in transit by courier. CRC were great, arranged a pick-up and delivered another bike when it came back in stock.

Very pleased with the service, quality and value.

Dissatisfied, cert. to Chain Reaction. Had to order via email to CServ lots out of stock, sent to old address, emails not sent, no apology

Exchanging goods was very easy. I wasn't able to track It would be better to redeem vouchers online instead of having to use email

Great bike great service. Thank you very much

Wouldn't order from chain reactions again they are usless

Great service. very easy to apply and get feedback on what was possible

By the time the voucher came through the bike I wanted had sold out, CRC were excellent at helping me but it took a number of days.

CRC was very quick to respond and delivery times fantastic. Would happily purchase from CRC again

Great service from both Chain Reaction and Cycle Scheme. I literally could not be happier with my experience.

Retailer unwilling to take a reservation deposit in limited availability bike while I waited for voucher.

I found chainreaction cyclescheme easy to use. chainreaction staff were very helpful ,i would recommend this retailer.

Using certificate through Chain reaction cycles was via email, however response was rapid and delivery inside a week. I am happy!

Shipped a damaged bike and now seem to have lost the return. Biggest issue is not being able to talk directly to them just email and e-chat

Having to email the certificate over is a little archaic but the team were quick to respond. Order was dispatched quickly.

Superb customer service - truly the team there are an example to other retailers! Certificate system requires work I am afraid.

Received bike which was faulty, I have returned the bike. Still waiting on a replacement. Tried emailing and using chat, still no response.

Was never told when the bikes were dispatched. Only one bike arrived and then was told the other would be next day but it took 3 days.

mix up with the delivery address. Also would be useful if a bike could be reserved whilst the e-certificate was being processed.

Fantastic service and cause. Look forward to getting out more!

Delivery was anything but convenient, they sent packages from 2 different locs. - fortunately I was able to pick up the bike from local stor

Brilliant service and great help through live chat

Bike was damaged on transit but was extremely minor. Notified CRC and they gave me some vouchers.

The process of ordering was very awkward as it's done via email and not through their regular checkout service.

Excellent website and customer service!

Retailer was great, the issue is with the time it took for the whole cyclescheme process via the employer i.e. 6 weeks for me.

IT was suprisingly easy to place the order

Having to build the order offline was a little cumbersome but everything else was simple and extremely easy to do

My new bike developed a fault with a week and trying to talk to somebody to sort this has been a pain

poor communication very confusing service done by email only un user friendly CRC quoted wrong order not enough space to go on

Ordering a bike needs to be automated. I made an order of a bike a few times, only for the bike to go out of stock waiting for a reply.

A 1 SERVICE THROUGHOUT. I WOULD HIGHLY RECOMMEND THIS SELLER

unable to use the voucher on line and due to items going out of stock while waiting on the voucher its self was unable to get every thing

Great system well setup and very easy to use. Companys respond well and you get the treatment expected

Cycle not delivered despite confirmation email being received - and stating incorrect module of bike. I await your response to my email.

Once I contacted Chain Reaction my purchase was made effortless, their customer service was second to none. Highly recommended *****

From order confirmation to delivery it took 10 days. I expected it to be quicker.

The whole certificate processing took around 5 minutes only, which is very efficient. Delivery took around 9 days including shipping.

Buying experience was fine. Bike was delivered with missing part and 2 weeks later still not fixed. Now have a bike I cannot use.

Overall a great experience. I would have preferred to have been able to track the stages of my orders better

Very good customer service

Don’t think I’d use them again.Poor communication on tracking order

Chain reaction were excellent, they gave me advice on bike sizing and cyclescheme process. Recommended & an amazing bike too!

Really quick and easy process from start to finish. The range of shops i could use is very good. Excellent all round!!

Not currently possible to use the Cyclescheme certificate for online purchases via Chainreaction.

It was a bit concerning not being able to pick a delivery time - I’d have happily paid extra for this! But I was lucky as I was in!

Bike arrived with a couple of scratches on the crank arm, but other than that, was a quick and efficient process.

Great bike. Great service. Easy to communicate with Chain Reaction.

Bike arrived damaged, paltry compensation offered or a wait of approximately 2 weeks for the replacement bike to arrive

answered all questions quickly and efficiently, in a friendly and professional manner. Great company.

I have still not received my bike or accessories from CRC. Their communication has been woeful and their customer service atrocious.

Only issue is that the bike wasn't well set up at all, the chain was too long and the brake cables were poorly positioned.

Definitely use again

Excellent service from CRC. They answered all my questions promptly. Delivery time was fantastic! I've always rated CRC

all good

The bike says it has a check list of set up that's done. But front calipers were not aligned properly which meant more messing around

Parcelforce messed up the delivery, CRC were great

very helpfull team . wished other retailers wee this easy to purchase from

Excellent experience, as usual. Also received speedy and helpful emailed responses to queries about the bike after the point of sale.

Chain reaction have been very poor - I refuse to shop with them again.

Excellent contact. Delivery super fast. Wouldn’t hesitate to use again!

Took over two weeks to deliver the bike from the date of placing an order.

Absolutely first class service from Chain Reaction, very happy with the service and products.

Great service from chain reaction cycles ????

No bike received. Placed order for bike on website. Received order/certificate redemption email. 1wk later CR cancelled saying no stock.Poor

Customer Service from Chain Reaction was very good, staff member dealt with via email was helpful and kept me updated.

First class service

excellent service, swapping items that i ordered that were too small, with free return delivery and fast replacement shipping

One slight order hiccup was sorted out quickly, after that very speedy response and delivery

Had originally priced bike etc from Halfords after being told by HR dept that they were on the list, but I got a great deal instead at CRC

Great bike but did arrive with a couple of issues, all fixed. Terrible delivery service from yodel.

Issues were with delivery. Lack/incorrect info from Parcel Force made this a very stressful experience. Expect better for high value items.

Ok

Can only order via email with CRC if you use the certificate. Details did not match what I have ordered, when contacting CRC they stalled.

VERY GOOD IN PLACING ORDER !!ABSOLUTELY RUBBISH IN SORTING A RETURN OR REPLACEMENT

Very quick response to queries when asked

Few issues with certificate not arriving via email, but very helpful service and prompt support.

Using the Cyclescheme Certificate was very easy and straight forward. I had my order within two days, will definitely use again.

Rubbish, never again

Had to figure out the process online (email my order with the voucher attached??) Which delayed the order, no problems otherwise

only issue was a i bought a bike for beginners and had no idea it would need tuning to me and my specs. Still very pleased

only gives you 2 weeks to get certificate after quote my employer could take longer then that. This made the process very stressful and rush

Slow with delivery and email replies! Also no option to pay through Cyclescheme had to be purchased through email

Excellent, small issue following delivery dealt with quickly and efficiently

Appalling customer service and a shocking lack of ability to manage orders. Would never use them again or recommend to anybody.

Slow delivery of bike, quick delivery of accessories.

Had to email them with the shopping basket plus certificate rather than imputing a voucher code at checkout hence only 4* for the last one

All very smooth and pleasant.

Excellent customer service and communication. Easy to order and very quick to process and deliver my items.

The bike build instructions were bad, and it keeps getting punctures.

Simple process, great communication and the bite was delivered quickly and was easy to assemble

I am still waiting for delivery of the bike.....:(

very happy with bike, unfortunately gears on my wasnt set up properly. but fast deliever. excellent customer service. would use again

Delivery via Yodel was very poor. Waited for delivery, buzzer broken, no call. Tried to reschedule, told I have to collect. No car.

Over a month and chain reaction still havent sent me the correct stuff. Supposedly they will investigate... again

First bike was damaged and had to be returned. Second bike also had damage, so it kind of felt like they were offering seconds. Poor comms

Only received 1 email to say order had been placed. No updates on order being dispatched or when to expect delivery. Lucky someone is home.

Bike gears did not work when I purchased it..needed replacement of gear cables

not happy; bike was clearly not checked properly prior to sending as gears/pedals froze first time of use and the chain was way too loose

So easy and so convenient. Delivery was extremely quick as well!!

The experience was great, but given the fixed value of the certificate it can be tricky to work out how to get the right kit

Iv used Chain Reaction Cycles few times great service sometimes a little slow

They have sent me the wrong bike and would only come and collect it in my working hours so I am now stuck with a MANS WRONG bike! not happy

Am unable to use bike due to issue after only 4 rides.trying to sort this is proving difficult.

A few problems communicating with the courier but apart from that excellent.

They supposed to deliver my order to working place. Tracking number does not work so I do not know where the order is.

Fantastic customer service and amazing quality items

still havnt recived bike as yet so delivery is slow but hopefully when id does arrive itll be worth it

very easy to get exactly what I wanted. Great service and delivered to my door within one day

Finally got my 3 choice bike as every time I ordered a bike the company would all their stock.

Very impressed with service, knowledge and speed of delivery Would recommend chain reaction to friends etc. Use of voucher very easy through

Cant find the tracking number on DHL frustrating

Great dealer would use again.

Everything so far has gone through smoothly - currently waiting for delivery of the bike.

Absolutely faultless from beginning to delivery. Couldn't recommend highly enough.

Treated like a human being, went beyond ness customer services to help me.

The bike arrived damaged. Returning it was chaotic and I am still waiting for a replacement.

Very smooth process.

The customer service I received was excellent, however, I was very disappointed that my bike was not delivered assembled. Unexpected.

48 hour delivery took nearly 6 days. Stock information from Chain Reaction was a little sketchy and misleading. Not too bad overall.

Really good comms.

Really pleased with the whole process, service & choice - also excellent value for money!

After a long wait I received my new bike damaged in multiple places. Some parts where different to what was in the specs on their website...

Super easy and very easy to deal with.

Chain Reaction has been bought out by Wiggle, which I think is a shame, as I don't rate Wiggle as highly.

getting parts was complicated, I ordered a mudguard but it didnt fit and I cannot return it to them because they only do exchanges on parts.

My second time with Cyclescheme... both times have been straightforward.

I haven't been told the bike has been dispatched yet....

I would recommend Chain Reaction although delivery requires a bit more co-ordination than simple collection.

Shoes and pedals arrived promptly. There was a problem with the bike. It only took one email prompt to sort. Would otherwise been 5 star.

great service , i would highly recommend

NO problem anywhere from ordering to delivery process. However yet to try return items. Hopefully they will go smooth too.

Issues with bike, now being dealt with. Aftersales much better than presales advice.

Slight delay in order delivery, i had to chase the retailer.

No problem with CR what so ever , but the delivery driver would not bring box into house ,my adult daughter was forced to unpack on the driv

Full professionalism !!!

The online staff were very helpful The bike is ace and was put together brilliantly.

fantastic service, great help and loving my new purchase

Excellent service, I ordered the wrong size helmet, the returns procedure was very easy and I had a new helmet in less than a week

Delivery was rapid

chain reaction cycles good parcelforce for delivery a joke

I had a few problems on my side rang chain reaction cycle scheme and the help and service i got was some of the best anybody can ask for

I wasn't able to buy addition accessories which took me over my certificate value. I therefore ad to compromise on safety equipment.

Very straightforward

Agreeing delivery times was a pain (full days waiting), and then I was sent a wrong bike. Online ordering does not work, have to email.

I would prefer if I could change amount and provider without having to ask for another certificate.

Processing order was easy but by the time the certificate number came through some of the items I had requested where out of stock

Could not recommend highly enough. Customer service is second to none

Faulty tube on arrival, spare inner tube dispatched free of charge. No after sale service option, wouldn't buy on-line again.

The delivery actually arrived before I was expecting. It would have been handy to know the day of delivery. Really helpful people at CRC

Thanks!

Some aspects are great others are not so go. Will l go back to buy again, most definitely.

Bike damaged on delivery.

Staff not really motivated

Very poor experience overall. not clear how to redeem cert on retailer site. Not as described.hard-to find contact details on retailer site.

It would have been easier if I could input the certificate code into a "vouchers and codes" box instead of a series of emails.

Slightly disappointed that one of the gear shifters did not work, but customer services were very good and have suggested a solution.

Good service. The only issue was technical problems sending the certificate to a yahoo email address.

The only issue was with Parcelforce who were poor. Chain Reaction and Deidre at CR were excellent.

Excellent all round service and communication. I would highly recommend Chain reaction Cycles.

Excellent customer service from Chain Reaction Cycles. Enquiries made by telephone and email were answered promptly. Love my bike!

Have to manually order with Chain Reaction Cycles via email. They also managed to put the rear tyre on the wrong way around.

Good to know who is responsible for each stage and who is holding up processing the certificate

Chain reaction were fantastic I could not recommend them enough

This is the third time I have used cyclescheme now and I am still very impressed by how the scheme operates, I suspect I shall return again

all good

Really unhappy with delivery. Email to say being despatched. No follow up, found was being delivered on a particular day with tracking.

Well packed, good service I would recommend Chain Reaction and the scheme.

After sales customer care has also been brilliant with Chain Reaction Cycles

Cant complain at all about my experience with Chain Reaction, would recommend and the free gifts were a nice surprise.

Super quick responses and delivery and helpful with exchange of items. Happy with the bike and looking forward to getting to work quicker!!

Relatively straight-forward process.

Very good and quick service Very good bike shop

It was vey nice dealing with one person throughout the whole process. She answered all my queries quickly and expertly. Highly recommend.

Chain reaction cycles were easy to use and provided an excellent service

Communication on delivery could be improved ie an email to say it has been dispatched for example

Shouldn't have used Royal Mail, I find their service appalling, use an alternative courier, no problems with Hermes/DPD/TNT

I highly recommend chain reaction cycles very helpful extremely good value and excellent service A++++++++++++++++++!++

Order easy to place. Slow delivery as 10 days to dispatch with no email to say why, need better comms

Very helpful and would recommend them

Chain Reaction Cycles website is lacking an area describing the process of redeeming vouchers with the cycle scheme

Chain reaction were terrible! the bike was delivered with a check list assembly of the bike!! I had 2 take it to a local shop 2 be made safe

The build standard on the bike was pretty brakes.

My only comment would be that I wish I had changed the full £1000. Excellent service.

Chain reaction not great, original bike sent was not what was advertised, sent back fine. Struggled to come to agreement on replacement..

The guys, were really nice to deal with and they sent me a wee goodie bag with the bike which was very useful in getting it set up.

Great customer service and amended order when requested. Many thanks.

When the bike came the gears were not set up correctly. I have had to take it to a cycle shop to do it for me.

Bike shown not avalible and helmet sent back also not avalible, had to buy extra tyres to make it look as shown at my cost.no helmet either.

would like to be able to order online and receive dispatch notices.

By far the best one I've used so far

Bike accessories delivered within a day. The bike has still not been dispatched over a week later despite being in stock

Still not received my bike or order confirmation with propose delivery date despite ordering a week ago :(

Still haven't received any confirmation on date/times on delivery

Found the experience once I had my cirtifaicate to be awkward difficult and lacking in info about delivery that took 10 working days

After 2 weeks I am still waiting for confirmation that my order has even been dispatched. Communication is woeful!

For a safety-equipment only order it was a breeze. E-mail order and certificate to CRC, had my order 3 working days later!

they were a great help when items went out of stock, helped resolve any issues without any hassle. would gladly deal with again!

I would recommend chain reaction to my friends and family . When looking for cycle related items i always look what chain reactions have.

Great customer service from Chain Reaction! Loads of brands too, cheers!

Brilliant scheme , easy to use site. Applied for bike on Tuesday, a week later my bike was delivered.

Brilliantly simple process all the way through. Thank you

A much easier process than I remember from my first cycle scheme bicycle.

Takes way too long for delivery. 14 working days is ridiculous.

The support I received from Deidre at Chainreaction was fantastic, had several email exchanges which were responded to on the same day.

Excellent communication and service from Chain Reaction.

The scheme was extremely efficient, easy to use & received the certificate very quickly

Couldnt give full speedy delivery five stars but it was good seen as it took six days to come but it was Easter weekend.

Bike still not arrived. Was given timescales of 2 days, and on the 2nd day my equipment turned up but no bike.

I am very pleased with the whole process all very efficient. Excellent service.

sent items in 2 packages. also didn't pick up my order until i had to ask them about it.

found it a frustrating experience, as i wanted to return some items, but was then limited in what i could buy! Will not be using again!

Excellent support from ChainReaction, I spoke to them as I had a few questions and the staff were exceptionally friendly and knowledgeable

Excellent customer service throughout, Many Thanks

I would consider to anyone to use this company for this scheme

All transactions are by mail, and not through the site. Bike arrived with rear brake not working. Now booking for local bike shop to repair.

I thought how the staff handled the problem I had with my order ( it was an error on my behalf ) with the up most professionalism. 5 stars