COWBOY
About COWBOY
Cowboy is a Belgian designer that is developing innovative electric bikes for urban riders. Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner. Founded in 2017 by start-up entrepreneurs Adrien Roose, Karim Slaoui and Tanguy Goretti, Cowboy is headquartered in Brussels, Belgium.
Online Cyclescheme Process:
Email or use our live chat to confirm that we have your desired bike and/or equipment in stock.
Provide us with your Cyclescheme certificate details, confirming the bike and/or equipment you wish to purchase.
We will process your order and dispatch your package to your specified address.
Do not hesitate to reach out to us at any time for queries.
Store Features
- Home delivery
- Free delivery
- Order tracking
- Electric Bikes
Gallery
Store Ratings
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Average rating
3.8 out of 5
- Speed of delivery
- After sales communication
- Product range
- Easy to use website
- Female friendly
Reviews
All reviews are based on verified purchases.
(Show all)
I have had no clear communications or updates on my bike, which hasn’t been delivered yet. Very hard to contact a human at cowboy.
Feb 19, 2024
Flag as inappropriateEasy process.
Nov 22, 2023
Flag as inappropriateI have not yet received my bike after 4 weeks, it is not expected for at least another two weeks. I did not expect to have to wait so long!
Nov 20, 2023
Flag as inappropriateThe bike hasn't arrived after multiple contacts.
Oct 11, 2023
Flag as inappropriateGreat service from start to finish with COWBOY. Great product and great service!
Sep 13, 2023
Flag as inappropriateLong delivery time.
Aug 1, 2023
Flag as inappropriateMy delivery got delayed by Cowboy without any proper comms. Request to Cowboy were not really answered, I was referred to the order page
Jul 11, 2023
Flag as inappropriateDespite placing my ofer on 30/05/23, I have still not recevied my bike.
Jul 10, 2023
Flag as inappropriateCustomer service could definitely be improved. No bike yet and I've had to do all the chasing when original delivery date was missed.
May 17, 2023
Flag as inappropriateReally poor on the delivery of the bike and the vendor isn't responding to questions on my accessories.
Apr 20, 2023
Flag as inappropriateFalse information for insurance offer on the website and from email communication . 3 attempts to get the delivery due to poor communication
Dec 13, 2022
Flag as inappropriatethe retailer gave a wrong postcode to the delivery company, and I was sent the wrong size of the helmet!!
Oct 28, 2022
Flag as inappropriate
Oct 10, 2022
Flag as inappropriateGreat experience from placing an order to receiving the bike. The communications from the COWBOY team have been excellent. Highly recommend.
Jul 14, 2022
Flag as inappropriateYay! Love my Cowboy.
Jul 1, 2022
Flag as inappropriateOrdered 2nd May. Courier lost it. Poor communication from courier and Cowboy. 2nd bike shipped yesterday (23rd May). Still awaiting delivery
May 24, 2022
Flag as inappropriateI haven’t received my bike yet and cowboy haven’t communicated when it might be
Oct 17, 2021
Flag as inappropriateMy experience has been very good. Cowboy sell direct but they are well set up for payment via Cyclescheme. My order arrived 13 days early.
Sep 22, 2021
Flag as inappropriateI still haven't received my bike. This is apparently due to Brexit shipping issues. I've only received updates when I chased.
Sep 13, 2021
Flag as inappropriateUntil today I have not received my bike?
Sep 9, 2021
Flag as inappropriateWas quoted up to 14 days and delivery date latest 21st August, supplier now claiming Brexit administration issues, still waiting
Aug 31, 2021
Flag as inappropriateResponsive customer service and happy with the Cowboy 3 I bought. But limited accessories available through the store
Jul 27, 2021
Flag as inappropriateGreat service of communication, friendly staff, unfortunately i havnt yet received my bike, 6th July was my delivery date,
Jul 9, 2021
Flag as inappropriateWas a bit confusing as an employee but it was a newly launched product.
Jun 4, 2021
Flag as inappropriateI have not received the bicycle yet. Only available in September.
May 19, 2021
Flag as inappropriateStill not received the bike. Very poor communication from the company and delivery service
Mar 29, 2021
Flag as inappropriateStill not recieved bike and dont know when I will, apparently because of brexit!! This in my mind should have been sorted. Just want my bike
Feb 15, 2021
Flag as inappropriateCowboy were excellent and would throughly recommend
Jan 10, 2021
Flag as inappropriateThe customer service from Simon at Cowboy is excellent. My Cyclescheme voucher was processed effortlessly.
Sep 19, 2020
Flag as inappropriateHaven't received my bike yet and it took a while from sending the order to getting confirmation.
Sep 2, 2020
Flag as inappropriateVery easy to buy bike, just go to their website, start a chat and explain you want to use the Cyclescheme.
Jun 29, 2020
Flag as inappropriatebike not that fond of hills
May 31, 2020
Flag as inappropriate