Retailer was great, gave me a long fix quote on the products whilst I waited for my employer to process the certificate.

Good online retailer with lots of products, but customer service is very poor. Voucher incorrectly processed, order incomplete, no response

Evans Cycles Braehead provide an excellent service. They were very helpful at every stage and adjusted component set up to suit. Great team!

Very pleased with the service, so helpful and made it a pleasure to shop with.Thank you Ben at Crawley !!

easy to order online and was kept fully up to date with delivery. delighted with the bike and easy to set up.

Lack of communication and an apparent computer glitch meant that I had to chase up delivery of bike.

Great service!

Evans team were very helpful in selecting the equipment I needed. Delivery was quick and status updated by text alert

Perfect experience

I did not use my Cyclescheme certificate as Evans proved to be incompetent. I have bought a bicycle from Halfords instead.

Shop staff weren't very interested in getting the bike ready to ride but otherwise it went very smoothly. The office staff were great!

Evans great to deal with ordering and selecting from a wide range of bikes. Delivery could have been better in terms of communication.

Very friendly and helpful people at the Evans shop in Edinburgh.

Had a phone call from events to say when to collect the bike however when i arrived noone was around to help me and i had to wait a while

Absolutely painless process. Every promise was kept, cannot find fault.

Love Evans Cycles, Kings Cross and Chalk farm (latter has very sadly closed). Love my bike. Thank you Cyclescheme.

Lots of waiting around to get all my items from Evans. Not much communication in the interm.

really not good, I have had to take this bike back to their store over an hour away, and now have to go back as it' still not working.

The in house team was fantastic (Cambridge)

I haven't got my bike yet so cannot rate!

Evans Cycles did not set up the bike properly. Both the gears and brakes were not done properly.

Lack of knowledge from Evans was embarrassing. I purchased a Brompton and the employee had no knowledge of how to fold/unfold the bike.

Hard to believe this company is still in business when providing a service the way it does.

Very happy with the cycle scheme experience

No communication about delivery whatsoever until about an hour before it turned up. I was at work and had no way of making arrangements.

fantastic thank you

Only downside was the tires were flat when delivered, everything else was great, would highly reccomend.

Was surprised that I could not top up my voucher as I wanted a bike just over £1000. Only made aware of this when I tried to redeem.

on the website there are items showed as available but that`s not always true.. clothing should have bought a size bigger.. L is like S..

Thanks to a great team at Evans in Wimbledon for helping me with a slight issue with the order!

The bike I ordered being no longer available I was allowed a bike that was more expensive but the original price was honoured.

Excellent service with Evans Cycle.

Quite an impersonal experience when collecting bike Wouldn’t use the Leamington store again

my experience with Evans cycles has been fantastic, Sam was very helpful, infact the whole team there were very helpful, thanks all

Thanks for the bike love riding it

I was disappointed with the bike setup and assembly. There is damage to the rear brake hydraulic fluid line, amongst other things.

Unfortunately delivery took longer due to an issue moving item to warehouse. Corrected by Evans with a gift card and next day delivery.

very smooth transaction

very simple process from start to finish, really enjoying riding to work

Evans were extremely helpful, both online and in the Brighton store. The bike is excellent, I am already out and about much more. Thank you!

Unfortunately there were a few issues with delivery of my goods, but Evans Cycles were readily available by phone and webchat to help

Very good retailer lovely friendly staff happy to answer any questions

Evans couldn't have been more helpful.

fast delivery, bike in working order.

Delivery time was not too bad but had to pay. I had spent a lot o f money with evans cycles and I had to wait for one item that took longer

Brilliant

Customer service was awful as well as the communication from all the Glasgow team. Had to return multiple times for one transaction.

To use the Certificate was a breeze - however MUST USE ALL AT ONCE- otherwise u loose ££ !

Great service and I was able to arrange the included 6-week service easily & they did it while I was waiting so very convenient

Staff really helpful. Told my bike had pannier eyelets before I brought it but on pick up it did not. Staff came up with a workable solution

the only thing i wasnt happy about was the service provided in store when we collected. they didnt seem to know what we were collecting.

I ordered from Evans on the 18/9. On 20/9 I recieved one item, the other (a jacket) is eternally delayed. Endless auto-emails - very poor.

Evans was really easy to use and delivery was made through DPD so you can rebook days if needed, certificate easy to apply at checkout

Evans Cycles have always been fantastic to deal with! A local shop initially dealt with my CS, but sold the bike I had reserved.

Excellent service from Evans & bike delivered was as easy to set up as watching their video. Fantastic looking Specialised bike too

Evans were super efficient and the bicycle is brilliant.

Unfortunately I had a really bad service with Evans and they haven't even taken my complaint seriously.

A simple voucher that you go to the shop with and you could use as part of a purchase would be easier.

Got myself a fabulous bicycle and all the necessary accessories for a low monthly payment with the bonus of it being tax free!

Bike I ordered was shown as in stock online but actually out of stock and discontinued. New bike took an extra week to be delivered

A very organised and easy process from start to finish; thank you

Evans ruined a cycling holiday by missing several promised delivery dates. Never again will I use evans.

Messed up my order.. issues with the bike .. have been back e times.. still not sorted

Updates were only identified on account, could send email update also.

Excellent service all round

Great staff. Professional and knowledgeable

Speed of delivery was great but bike had not been set up properly and I required to have it adjusted locally to avoid having to return it.

far longer than advised to get bike & I had to chase Evans a lot. great bike but bad processing

Terrible service from the point of delivery in store to my collection.

I'm not keen on pink or purple but had to buy a pink helmet because they were the only ones available in my (average woman) headsize!

Evans were a great help - I would thoroughly recommend them! :)

service in store when i collected the bike wasn't as great as i'd hoped but the website itself was very good and easy to use

It was an easy experience

The only issue I have had is I was told I would be emailed the receipt but haven't received this yet.

They changed the estimated time for the bike to 15 days later

This is the second time I've used the cycle to work would highly recommend it

Bike advertised in stock in local store then got emails delaying delivery to store by 2 wks. Cancelled order but collected on CS website?!

I received none (zero) communication from Tufnells about delivery, my expensive bike just turned up at neighbours, not even a card thru door

Great service and the staff were very good but would be good if you could price match more than 1 thing online to avoid a lengthy phone call

A real first class service. All retailers in any sector could take note, this is definately how service should be.

Very good service.

This was so easy from certificate application to bike collection

Compared to the other company I first tried, this was a breeze. Thank you to Evans Cycles.

Evans cycles a bit chaotic on pick up, could not keep appointment made. Loose parts on bike, gear cable, damaged clamp - i fixed / replaced

The bike came damaged, and missing an item I ordered

Great range of bikes and equipment and very helpful with any questions and easy of use of the website too and value for money

Friendly hlepful staff at Evans Cycles Cardiff capped a really positive buying experience!

really good supplier experience (Evans). I have used them now on 2 occasions,.

I tried to use Wiggle but their process for using the Certificate was flawed. Cancelled the order and used Evans. Perfect.

I collected the cycle (it wasn't delivered) felt disappointed at the store as no one ensured that the bike was setup correctly for me.

Poor delivery condition, 2 buckled wheels, bashed about by courier. Am happy with response from Evans after complaining.

Delay in Evans Cycles processing the CycleScheme certificate delayed the release of the bike.

The process was great, easily put in place, although the time frame in relation to the scheme completing was a bit longer than expected.

Ordered online, bike did not arrive, chasing after a few weeks Evans did provide an upgraded model for the same price

Perfect service. 10/10

All good, thanks, enjoying the new bike :o)

Using the voucher to order online was quite confusing.

Service in the shop was appalling. None of my order was ready to be collected despite me making an appointment and much more.

A very easy experience from start to end, email notifications along the way and a call from the store when my bike was in. Would recommend!

great service always with Evans I would prefer Bristol shop as team are ace and very knowledgeable but can not get bike home from there ..An

Very easy to apply Cyclescheme Certificate to online purchase. Staff friendly and helpful when I phoned up and at the shop.

Used Evans before and they don't disappoint. great service.

Great service from Evans quick delivery.

Customer service was terrible. Arrived at arranged appointment to collect - bike not built and technician refused to do it while I waited

Very happy - thank you.

problems with initial & 2nd order but Chris & his team resolved by offering an excellent deal on a different bike.

Evans Birmingham were great to deal with. One of my lights was faulty and between chat and the store replacement was sorted in 24 hours.

The guys in Evans were really helpful

Everything went smoothly. Was able to use my Cycle Scheme code online. Evans called to arrange a convenient time for collection.

Evans has a great trade-in scheme too, ensuring I enjoyed an extra £150 discount.

voucher arrived only after I chased this up with my employer who stayed they had submitted payment very early on and had to contact cyclesch

Minor mistake in one of the tryes, but swapped without fuss, and very happy with the bike and service - would use again

Evans were extremely helpful both when it came to selecting the bike but also in regards to setting it up ready for me to cycle away.

Great service all round.

Great service, excellent delivery very well built bike.

I would definitely recommend Evans Cycles

Had to have a mechanic look at my bike after a week because Evans are incapable of setting a bike up properly!

Because I've used it before, Evans couldn't cope and made my experience miserable. No communication there was a problem either

I actually messed my order up and ordered the wrong size frame, evans smashed it and were super helpful with getting a replacement! AWESOME

Evans lacked communication with their fulfilment process, The selection of equipment was excellent. The scheme has been very handy.

Received excellent service when collecting from Braehead store - changed helmet and shoes without fuss

The voucher was accepted online so payment was really easy. Picked bike up from local store, who fitted it to me. Great service

Used Evans cycles a number of times never been let down, excellent customer service and delivery.

Evans Cycles were SUPER as always ! - Well done again & Thankyou.

ordered bike, then told , cant get that bike. ordered different bike, arrived damaged. ordered pannier , wrong pannier arrived. enough said

Took ages to be delivered. No updates on this. Store manager and staff denied there was a free helmet promotion. No pedals on bike. Joke.

Perfect

Could do with offering a few cheaper bicycle brands but otherwise, great service and friendly staff when I collected the bike in store.

The speed of delivery was affected by the company financial situation. Then the supplier have also delayed the bike for almost 2 months.

The service from Cyclescheme has been slow and inefficient. The service from Evans of Guildford has been some of the worst i have received.

Very helpful, fast process. Great scheme

Receiving the certificate wasn't a straight forward process, it shouldn't require having to phone a service line.

Great store- great price

Pure satisfaction when riding to work! THANK YOU! :)

I would stongly advise that Evans Cycles are removed from the cycle to work scheme as the level of service is unacceptable.

Evans is a company Iwould use again.

I would have expected a bit more time being spent with me in store to properly size up the bike to my needs, it was by luck, a good fit.

Very disappointed in the experience with Evans Cycles. The bike was poorly built, missing parts and required a lot of further attention.

I love Cyclescheme. I was introduced nearly 10 years ago at work and have had a few bikes since.Long may the scheme live.

Delivery was abismal. Package damaged, items missing. Took multiple emails phone calls and store visits to obtain my all of my items.

great love my Ebike

Bike ordered on 4th October. Told no bike would be delivered until December. A faulty bike was dispatched in November after I cancelled.

Perfect service. Excellent staff

Excellent service

Great experience with Evans fast, friendly and great price.

Fantastic service, couldn't have been easier to get my new bike.

I ordered my bike and had it delivered to the store, the staff were extremely helpful and made adjustments to the bike for me. Great service

I do not know where to start, the worst online purchase of my life!! Avoid at all costs, go to a store maybe. Cancelled order.

Really good scheme for cycling to work. No complains

Bike could have been set up better. Handlebars were loose

My bike was a custom order Brompton. Customer Services at Evans were great at getting my order resolved but I had to chase them every time.

Extremely poor in-store customer service. Shop assistant damaged the bike upon collection.

Original bike ordered not in stock after waiting 10 days. Agreed on a replacement bike last minute.

Two attempts at purchasing an e- bike from Evans Cycles both times I’ve ended up having to have the voucher renewed at cyclescheme.

Excellent Service

Very straight forward. Would recommend

Miserable experience. Avoid Evans. Struggling retailer that failed very badly on a next day delivery. Shop local!

after 2 weeks called about order was told there was something holding it up waited another week and was told 2 things are now not in stock

Had to wait a few days for an available slot to collect and bike wasn't ready at agreed time. Quickly sorted though after a short wait.

Perfect

My bike came built poorly. Front forks were on backwards. brakes did not work. gears did not work properly. I had to goto local shop to fix!

Great experience

So easy to use the cycle scheme vouchers with Evans Cycles. Would definitely recommend them. And a great range to choose from too!

Simple and efficient process. Great value. Will definitely be counting down the days until my next Cyclescheme :-)

Brilliant service and very helpful/friendly staff (London Bridge branch). Would highly recommend

great customer service from the lads who served me.

Given toe cage pedals with no instructions and could only use after extensive internet research, also pedals arrived deformed in packaging

I am still waiting on my bike from Evans cycles in have to chase them up to see were the order is.

Excellent service.

Good discount and trade in available in conjunction with the Cyclescheme voucher.

We had a bit of a wait for it to be built and a delay on the day of collection. I think it may have been rushed as we have to take it back.

4 weeks after ordering my bike I still haven't received it, Evans are a nightmare to deal with, keep clear.

Few issues with the bike itself, broken reflector, had to adjust the gears due to snagging. More female hybrid choices need, inc more colour

The staff at the Sutton Coldfield branch are excellent. Very knowledgeable, friendly and passionate about cycling. Top service.

Everything good other than build quality/initial service of bike, rear derailleur has come loose in less than a month of commuter riding.

The service in-store was great but I had to chase my order online as it was delayed and no one told me then I was given incorrect details.

Excellent service from start to finish. Very knowlegable staff.

Delivery was super slow. Told by a staff member Cyclescheme orders tend to get de-prioritised. Online help was good though

Communication excellent and their customer service department couldn’t do enough to help me! Would defiantly use this retailer again.

Really quick, good service, can't complain!

From point of order to collection of the bike was 18 days. No information was available online, emails unanswered by Evans.

Incorrect info online. Had to wait 2 weeks for bike. Poor communication.

The scheme I would most certainly recommend, it has been straight forward. However comm's with Evans as online retailer has been poor.

Took two months from ordering it to being available- a month later than advertised. However the Evans staff gave discount to compensate

would use cyclescheme and evans again!

Always great service from Evans and the choice of bikes is great. Really pleased with the bike

Can not fault anything with Evans cycles they were excellent with the information i received and very fast delivery items arrived perfect.

Evans Cycles were terrible, messed up the order - sent incorrect item and missed off others....

Poor communication, parts missing, bike damaged

very easy throughout

Was given conflicting advice over frame size which lead to ordering the wrong one but staff in store were helpful and resolved issue

Ordered online for next day delivery, rang Evans at around 1pm the next day and was told my order was in store, went to store and not there.

I wouldn’t and will not use Evans Cycles again

Great scheme, fast & efficient, I am now enjoying my lifestyle change with my new Brompton, thank you to all concerned.

I was genuinely taken aback by how easy this was. Using the certificate like a voucher on the website was great.

Still not received my full order yet

Very easy very quick

Evans Cycles were excellent.. The bike was out of stock but they notified me when it arrived and kept me posted up to dispatch

The bike I choose was out of stock, the "in stock" date was adjusted after the fact. The staff were lovely.

Very happy with Evans cycles,would have no problems dealing with them again in the future

Fabulous staff, and shop, so helpful and gave great cycling advice too

The shop was great. They phoned to tell me when my order would be ready. They help set it up for me and told me to come back if needed.

Overall a great and easy experience. Only suggestion for improvement is a date of anticipated delivery would be nice on Order confirmation

Very simply an effortless ordering process and I picked up the product the following day.

The bike was damaged in transit and took nearly three weeks to repair with parts from the shop. Communication was very poor.

Disappointed that although ex demo and I knew it would show signs of use brakes and gears had not been adjusted pre-sale and were miles off

Staff in the store and in their Customer Service team have always been extremely helpful.

The team at Evans Cycles Chelmsford couldn’t have been more helpful. Thank you.

After placing my order on the 30th May,I still haven't received my bike. Evans apologies for the delay,only after I had made contact.

Overally pleases! The bike I bought online got sold out but EC offered the 2018 ed for the same price. Had to go back for a few adjustments

great service

Really poor customer service. Slow response to emails. even denial of emails received. VERY POOR

Well worth it. fast and easy

great customer service, really helpful and friendly. I have recommended them to a friend who has also used the service

Very easy and quick. Evans made me very comfortable as a Newby. All ready recommended to others.

Very easy to use, everything done electronically. Was informed by text and email when bike delivered to store. Easy hassle-free collection

Frustratingly, part of the order is still not fulfilled, but this is unusual for Evans having been a customer for several years.

After an initial 10 day delay, the contact and service from Evans cycles was very good.

All very easy. Picked up the bike in the Wimbledon store at the customer service I received was brilliant!

Happy with my bike. Delivery was awful had me waiting in all week for my delivery which the kept cancelling at the last minute. Really poor!

Delivery firm shocking. Didn't deliver bike when said would and had to go get it for distribution centre myself, delivery non existent

Helpful and knowledgeable staff.

there isn't enough characters in this additional comments section to fully explain how useless Evans Cycles are.

Had to chase the order numerous times

Wouldn't ever use again, buy everything and one thing delayed (no matter the cost) and the whole order is delayed. Complete rubbish.

This is one of the worst services I've ever received. It took me visiting store 3 times for them to correctly give me my order. Avoid.

Great service from Evans Cycles.

This is my fifth bike on cyclescheme (chosen bikes via shop and online), never had a problem. Purchasing is simple and fast.

Absolutely no problems at all buying from Evans

Service is fantastic, cant fault it. However, my bike arrived faulty and the brake failed on the first journey, could have been very serious

Great store help great assemblement of cycle

First class service all delivered in quick time.

I only got a notification of delivery the morning it was due which isn't ideal, more notice would have been better

Sterling service. Would definitely recommend.

Slight problem with part of my order was solved in time for the weekend ride. Brilliant

Problem on collection; they had recorded voucher already been processed. Sorted in 10 mins but originally blamed on me

Very smooth process

I was disappointed that I wasn't able to reserve the bike ahead of receiving the certificate, so luckily it hadn't sold.

Even's had three attempts at delivering the right product, three attempts at the right order.

The staff at Evans Cycles was very helpful

I would have given 5 stars all the way but I would have liked a quicker delivery.

Very happy so far, should have tried this before as previous employer had it as well.

Gxc

I had to wait a little longer for my bike to come in stock for it to be sent out but it was definitely worth the wait

Great staff at evans. Really helpful.

Big thanks go to Josh in store who helped get my order together, assembled / attached the accessories and helped mount my bike rack. Cheers.

I always get my bike parts and equipment or service from Evans Cycles Cambridge. Staff is very friendly knowledgeable.

Great support at the Branch the bike was collected from.

Excellent service all round well done.

Great, easy shopping experience. Great range of bikes and accessories. All delivered on time and good customer service after purchase.

Bike not in stock as advertised. Received contradictory comms from Evans about ETA, then informed out of the blue it was ready to collect.

The staff members at Evans Cycles in Cardiff were brilliant - both on the phone and in person.

Issue with online payment - Cyclescheme website said not to use to authorisation code before pick up, but this was needed to make payment.

Took 6 hours online to sort it out. Originally tried to buy in Evans shop but there appears confusion about the scheme

having had a faulty bike delivered and returning it to Evans in bristol as directed . 3 trips later ..... I still have no bike!!

So much miscommunication regarding the order and when it would be ready to collect. It was a really annoying process.

I still have not received my bike. The bike I chose happens to be not compatible with many childseats, the staff is not very knowledgable.

Evans Cycles are not very good at after care service. When I collected the bike I was not shown the basics, such as how to fold/unfold

Great communication and bike arrived built and ready to go

Ignite to work

Evans are a really good retailer. Recommended for cycle gear.

The online experience with Evans Cycles was great. Sadly the sales assistant at pick up wasn't very experienced.

Evans Cycles issued a quote for a bike which was being discontinued. Finally agreed to provide new model. Transaction not smooth at all.

Great service!!!

Customer service is terrible umpteen calls to get certificate cancelled

All good. Just disappointed my front rail was not fitted correctly. Nothing to do with the scheme

Bike took longer than the quoted 'UK Next Day'. It took 4 1/2 days in total.

Amazing service. Super helpful in store, on the phone and online. I’m glad I chose Evans Cycles

The handing over moment was quite flaky. The guy forgot that I had given him the receipt and made me wait for around 30 minutes for the bike

Evans Clapham are brilliant, they go over and above. I've been back for my first free servicing and have had great advice on items

Easy and fast with great correspondence

Ages to delver, then delivered a broken bike, then delivered a poorly put together bike. Would not use this shop again.

Excellent service and good advice received. Fantastic pricing and top of the range price-match guarantee. Will be back next year!

Incredibly easy from start to finish. I would definitely recommend Evans Cycles!

Evans were great. DPD were useless.

Evans were very helpful - I needed to change my 1st choice bike for a larger model - no hassle - exchanged without a fuss, great!

Great service from Evans. Slight hiccough with my delivery so they changed it to a next day and threw a bike lock in with the deal

Good range and delivered when agreed

i am happy with the service but please stop emailing me now

Delivery came in several packages at different times which were difficult to track.

My order took three weeks to arrive with no order updates telling me what the delay was. Customer Support couldn't give details either.

I can'tell fault Evans and will buy from them again!

According to the delivery driver the dropoff was AM but I was only ever informed of a full day.

Loving my new bike.

tried to buy a speedo on the same order which wasn't permitted under the scheme. Store could have made this clearer on the order page

Wouldn't buy off them again

Absolutely loved Evans Cycles. Cyclescheme was quick, efficient and user-friendly.

This was the 2nd time, easier than the 1st time. Can recommend price match via scheme at evans cycles. Thank you.

Excellent service all round, only downside was gaining access to the store with my T5 van

Excellent

Poor customer service, poor staff knowledge of the products they sell, poor experience collecting my bike after being misinformed. Not good.

Big Wiggle fan but extremely disappointed, wasted a lot of time selecting items not on the scheme. Yet Items were available on Evans$ whoop!

Good service with no problems

Staff were excellent at helping me select a bike and setting up the bike to my requirements. Brilliant service, great bike.

Appaling customer service and delivery. No follow up from their side when feedback was given. Worst online shopping experience I have had.

Not happy as bike was broke when i got it am now waiting for bike to be picked up dont think evans have clue what they are doing wont use

date of delivery changed as soon as I clicked buy from June 11th to July 17th

Really happy with transaction and Evans cycles really helpful and on hand to advise

Highly frustrating and a waste of time. Three separate bikes were ordered. Never received one. Still without a bike!

Apart from the bike that was delivered was not what I ordered and Evan's openly saying they'll do nothing to rectify it, was good

Brilliant service from Evan Cycles once again. Everything I ordered came when they said it would.

Store seemingly can't take phone calls, took weeks to get any where and I still have not received my bike

only negative was the waiting for the bike

Great service, thanks.

Everything is perfect and greatly appreciated

The service provided by Evans was fantastic. Alan at the Milton Keynes store was very helpful.

Very helpful, ensured the bike was setup correctly before I left. After 6 weeks they will check bike setup and shoe clips setup. Excellent

ordered the bike a week ago. still waiting, bike not collected yet, no info from Evans. shitty

Excellent service. Very happy with the product and the speedy delivery.

Fantastic service and very approachable staff.

9 day delay in collecting. Store useless on phone. Bike not ready for collection appointment despite my calling to check. Bad setup.

Lovely. Thanks

Really flexible and helpful when i called to amend my order and very accommodating staff.

significant issue with cyclescheme not providing correct info for 10% acc. When contacting you I felt you were very unhelpful and ignored.

.

The bike arrived quickly but Evans needed 2 weeks to build it. When I arrive at the agreed time it had not been done? Very poor service.

Evans cycles were great, all communication was prompt and helpful, process was let down by their choice of courier.

Used click and collect to arrange pick-up but was kept waiting for 45 minutes because cycle was not ready at designated time.

Every single step of the processs was speedy and easy to work out. Thank you for the great opportunity !

Poor service and wasn't very helpful with updating on the order. Kept getting mixed messages for different staff.

Really satisfied with the Evans Cycles services & happy with Cyclescheme Certificate method of payment

Absolutely AWFUL COMPANY. Customer service RUDE and unhelpful and AGGRESSIVE. Poor advice in store and lack of interest in helping. AVOID

The website said 5 to 7 days for delivery after making my payment said it was not in stock and would be up to 14 days I was not happy ????

It is possible to submit an order through Evans' website using the certificate. It does take a week to verify the cert once placed.

Great service from the staff at the branch, the process of actually getting the bike was a bit slow.

Very smooth and easy process.

I have had some problems redeeming my certificate, but hopefully all is now in hand. No other quibbles with Evans or Cyclescheme .

the last question was irrelevant to me as I am male

I was pleasantly surprised at the ultra quick turn around between requesting my certificate and being able to use it online.

Friendly, knowledgeable and helpful staff, who were very patient while I came to a decision. Top marks to Evans in Mortimer St / West End.

Good support and customer service from the shop Good experience.

It was a quick and easy process,the only downfall wold have been with the courier service (Tuffnells) As the driver was late.Thank you Evans

Survey is broken. Evans were poor, bike is good. Shop staff on collection were unprepared and disinterested and unenthusiastic. .

Could have been a lot clearer that you had to add the bike/equipment to your wishlist for that to generate the Cycle to Work quote.

Excellent, easy and simple to do and use. great.

Could only input numbers when entering certificate not letters so had to order over the phone. Bike not delivered yet promised 4 days ago

1st bike they delivered was wrong, second bike didnt last 2 working days to give me problems. Im looking forward for a full refund

Service at the Cheltenham store is always very friendly and helpful. I was very impressed and would recommend to others and go there again

Very easy process to order and collect bike. Bike was set up and ready to go when I got there. Staff very helpful.

Bike was damaged in transit however was replaced with better model quickly and easily

Some shop staff unaware of status of the order, seems to be limited communication between them. Overall v good service.

Brilliant service

The 10 day delivery time has been breached with no idea of delivery - the whole experience of c2w has been one of a major disappointment.

The man I spoke to at Evans was extremely helpful, advising on the best accessories that I could get with my money.

The process was smooth and efficient , would highly recommend

Setup process with my company difficult due to poor instructions online. The CycleScheme website was better but still illogical at times.

many thanks

package was damaged and the bike had a few scuff marks and chipped paint

Shame they don't stock Rapha, and the number of female-specific items wasn't so great either.

really easy to use, I took the accessory option this year and I'm really pleased with my purchase.

Excellent service. Changed delivery date with absolutely absolutely no problem. Very happy indeed

Great Service, really easy to order my bike and equipment, and great communication from the store once my order had been placed.

Very good service excellent choice and quick delivery

Excellent service from start to finish and free delivery to my home address. Absolute love my bike best one I've ever purchased.

very quick and efficient, would recommend

Bike was fully built for me, but needed some tips on setting it up just for me which wasn't offered. Apart from that 5 star service.

Everything went fairly smoothly but but items were no longer available by the time the certificate came through. Lucky the bike still was

Very simple & straight forward, friendly courteous staff too.

Takes about six weeks from application to receipt of bike. This is not down to Evans you were speedy from placing order.

Great delivery . Well informed. Good process :)

very positive experience and responsive

I am really happy with the bike; it makes commuting much easier, healthier and more fun.

couldn't redeem free cycle accessories

The cycle scheme process from start to finish was a joy. Evans were great, good choice, fast delivery, user friendly. Brill.

Great service! Will definitely recommend!

A pleasure dealing with Evans Cycles (online). Thanks for all your help

I had a bike in mind, so didn't look at the full selection available. The online chat was useful and the staff in store helpful.

Wouldn't use anyone else. Very good service.

When placing order was told was in stock which when order placed was a blatant lie very unhappy had to make do

This is the second time at the Milton Keynes branch of Evans and the staff were excellent both times.

Very good service and easy to deal with kept me upto date thank you

Evans were superb and I am delighted with my new bicycle.

Very happy with Evans Reading - they go the extra mile to get happy customers.

I have got nly one part of my order and still waiting for second part(1 week)

Great service and deal, don't think there is anything that implies gender, just seemed straight forward & for everyone

Bad communication. If they'd have been open and honest I would have gone else where where stock was in and used them next time.

Evans Cycles were great, but wish my bike could have been delivered (or outlet in Oxford!) so I did not have to travel so much to pick it up

Hi the bike I bought didn't have the option of female saddle, it was at extra cost

Whilst easy to use the certificate the time lapse between apply and receiving the certificate was too long.

Overall very pleased with the service. Thought it was an easy to organise and speedy service. Keep it up!

I can't recommend Evans cycles highly enough. Made it so easy to order and very quick delivery.

A total breeze to do online, really happy with the service and product.

All Good =D

Staff in the warehouse v helpful by phone. Bike arrived with box damaged but bike undamaged fortunately.

The only part I found confusing is adding this into 'My Choices' on the BBC site to initiate the certificate.

Safety equipment was delivered using DPD as the courier and everything was fine. The bike however is to be delivered using Tuffnells ????

Used Evans cycles online many, many times in the past. I think this maybe the last time. Overall, not very impressed at all..

There was an issue with the payment, but this was quickly corrected by Evans Cycles

They respected the price even when the original bike quoted was sold out and I picked a more expensive one.

How can I give an accurate rating when I can only see the questions. Hopefully I clicked in the middle as didnt want to give pood. Very good

Speed of delivery was very good. Convenience, not so much. 12hrs notice (7pm notice for 7am delivery) is insufficient for a weekday.

1 star though for quality of fitted items - nuts fell off on way home because they were not tight. No bell.. This is a legal requirement.

..

Evan's at Woking were very helpful

I used Evans Cycle Shop in Cheltenham. Quite outstanding. Took time to talk me through the bike, organised my first service.

Can not fault the process at all. Fantastic!

Thank you!

Only one comment - time taken to receive the certificate once approved by my employer, the bike I originally wanted was sold.

My only issues were with the courier company Panther Logistics.

Great price although long weight for bike and stores giving conflicting info on deposits. delivery to business address at 8pm was not clever

Really poor customer service. I wanted to be advised on the best bike for my needs but in 3 different trips, no one could do so. Really Poor

Both Evans cycles and Cyclescheme certificate teams were very helpful with all my queries. Great customer experience.

I think Evans cycles is one the worst customer service I have ever came arcoss

Great staff in shop made up for really appalling delivery dates incorrect and lengthy delays

Fast delivery, although no update regards to specific date until the clock passed midnight.

The scheme was easy to understand and use. Evans have been fantastic too, making speedy contact and arranging collection of my bike.

Excellent bike great part assembly and good service. Shame about next day delivery but compensated for this so happy with the service!

Selected online, cycle brand had to be delivered to store, collection slot took an extra 4 days after items available. Good service in store

Wish I'd done it sooner

My bike arrived with an incorrect seatpost fitted, although Evens Cycles have admitted their error they are being very slow to resolve.

Cannot speak highly enough of the service I received from Evans Cycles both over the phone, over the internet and in store!

It should be made clearer that you are unable to redeem your bike certificate online, I had great difficulty. Eventually order via telephone

The shop assistant in store at Evans was initialy quite impolite. He warmed up when he realised how much money I was about to spend!

I had the full 1k voucher and bike value was £749.99 - rest was used on accessories

Really helpful throughout. This is the first time I have used the scheme and I was surprised how easy it was. Evans staff were exceptional

I would recommend the cycle scheme to anyone, and Evans Cycles also, excellent service from both parties.

Poor service when picking up the bike

Staff were very helpful, bike was ready and equipment supplied

Great Customer Service, will be using them again!

The whole process was very straightforward.

Really easy to use online, delivered to the store within days and easy pick up.

Evans online was excellent. From ordering to collection. However, upon collecting the bike, the service was a let down.

I used the London Bridge store and found the staff young and unhelpful. I will take my bike to any other Evans shop except this one

The staff were extremely helpful, both when was just browsing and also when collecting. They offered me advice on literally everything!

No problems with the supplier, they were good. More issues with the speed issuing the certificate out with the employer.

Great and easy to purchase from. I did a click and collect and just had to go pick it up

Fantastic

My experience of service was extremely poor- there is no one to ask for specialised help and the store seems to be a world apart.

Three weeks and then unable to supply my bike. Useless.

It is difficult getting the bike you want initially due to the delay between quote and completion. The bike I originally wanted sold out.

Staff at Liverpool store very helpfull thank you

Great service in general, a little bit difficult to arrange collection as they are usually too busy

Other retailers charged a 10% admin fee or would not sell bikes at online discount prices. Evans had no fee and sold at discount. Excellent.

Evans are very good in general; however the Chelmsford branch are excellent. Knowledgeable, helpful, enthusiastic, my go to retailer.

Bike not supplied with mudguards advertised. Took two weeks of chasing customer services to resolve. Had to fit them myself. Not recommended

Online was fine, however I went into their shop first and their service was horrible. I waited for over an hour and then they were rude.

Should have a rating for how well bike is assembled as a monkey could have done a better job!

Very poor experience. Still not sign of my bike a week after order despite confirmation page saying that it would be available after 2 days

Professional response to my bike going down in price by £81, which then enabled me to get two new tyres. 1st class service

Poor communication about longer lead-time items after placing online order. Required a call to customer services to change to in-stock item

The online system worked well, but I ended up changing many products in store due to sizing issues. Bike is great and really enjoying it!

chosen bike couldn't be delivered due to brand restrictions, collection was simple and convenient.

The wrong size of helmet was delivered so had the inconvenience of going to the store to sort this out.

Delivery was 100% hassle free. One product was missing and they missed the delivery slot for some problem in their system

Communication from Evans was not very good. My order was cancelled by them for some reason and I was not informed.

Unfortunately, there was an issue with the payment being processed, which I was not notified about until I chased for an update on the order

Not all types of bike could be searched for female only.

Store was very helpful, offered & gave advice, have a free six week bike check up/service which I will be using.

The process was very simple and at the end of it I had a marvelous bike, much nicer than I could have afforded without the scheme.

The Cycle Scheme was fast and easy. I had my bike within 1 week.

Everything was perfect, thank you to Cyclescheme and Evans.

There are very good

I am a beginner to cycling, wasn't baffled with fancy jargon, questions answered simply and kept me interested

Fantastic service, friendly staff couldn't do enough for you.

Excellent service from Evans Cycles, really helpful and knowledgeable.

only received the bike so far still waiting on the equipment, frustrating really

Cannot fault the cycle scheme, brilliant service. Evans have now taken a week to deliver my bike to store.

Poor in store service on pick up. Bike not ready

Excellent service from start to finish.

Store couldnt locate the bike after delivery

Brilliant way to buy a bike.

great service, very easy, beautiful bicycle

The product I chose was delayed substantiall on numerous occasions, after then choosing an alternative I was in no way compensated for this.

Bike was 6 days late after the expected date and communication was poor from Evans.

Bike arrived very quickly, but there were long gaps between the lock and lights arriving, and I had to make multiple trips to the store.

Very helpful service with sales for my queries.

Brilliant service, super fast delivery very happy

I am over the moon with the bike and equipment I was able to purchase through Cyclescheme and my employer. The process was so easy!!

It was not very clear how to make this an on-line order - when I selected Evans Cycles I had to pick a store.

Evans were very helpful on the phone and when I arrived to pick up my Brompton.

Very happy all round and enjoying my cycle into work and back lots :)

Excellent customer service

Excellent service and great advice on local rides etc!

superb service, really impressed with the overall service. easy to use, and great service delivered by Evans. Great job.

Less than three weeks from initial request to getting the bike. All credit to everyone involved. A very positive experience.

Delivery was rather slow. It was not possible to redeem the certificate on Evans Online without exceeding the total cost and paying extra.

It was a nightmare to use the voucher because the original bike I wanted was sold out and you have redeem the whole value of the certificate

Love my job. I enjoy how I am making it to the end product

The customer services advisor was fantastic on the phone, really helpful

Excellent service.

The web site search fails to bring up bikes they sell which I would have wanted - saw bike in shop after, and not at all happy.

Superb service from start to finish throughout the whole process. Very happy! Thank you!

Everything went very well!

Evans online, and in-store staff at Crouch End, made purchasing my bike through Cyclescheme a breeze! Very fast and friendly service.

When visiting the store, I waited ages to be acknowledged, staff were not that helpful and even tried to charge me again for the bike(?!)

Great service and communication. Received an item I Didnt like and got it exchanged no problems

Could not order via the website - website would not accept certificate number online. Had to telephone Evans and complete order over the pho

I was a bit disappointed that the bike I wanted in Black and Blue had sold out by the time my certificate had been issued.

Evans for the most part were very efficient, the Cycle Scheme and/or my company were not as swift as expected or suggested prior to sign up

I found Evans helpful and efficient and advised what products worked in conjunction with others.

had to order online as evans wouldn't order bike over the phone and I thought it was a waste of a journey just to place an order.

Evans Edinburgh unable to supply bike they quoted me for, ordered same bike from Evans online. Still not received bike yet. Very poor.

Excellent helpful service, thank you

my delivery is not complet i wait one week and pay next day delivery metod,shoping not contact me why:(i try last time evans

Purchase still not received after 13 days, Evans Cycles choose to use the most useless, incompetent excuse for a delivery service.

I still waiting for my push bike, I ordered it on 24/03. I am going on holiday next weekend and was hoping to take it with me.

I received excellent service from Evans and would thoroughly recommend them.

Comment on female friendliness - range of ladies bikes in store is a bit limited (mostly hybrid bikes).

Great service from East Dulwich Evans Cycles, particularly Arben who helped me select the entire package, and Clayton who helped set it up

Great service from Evans cycles online, on the phone and in store - would definitely recommend

Having not received the bike two months after order, i'm going elsewhere

Excellent service all round. It only took two days from applying for the cycle scheme certificate to the delivery of the bicycle.

Initial setup of certificate was a bit confusing however the service was fantastic overall, Would of liked Halfords as an option

Really great communication to let me know when my bike was ready going to pick up today

Had issues with the bike been out of stock then back in stock (after order) and unclear from evans Arrived with no pedals, poor service

Extremely good service and the whole operation was seamless from start to finish.

Great service in the shop, set up bike seat height, checked bike size etc.

Pre-delivery email terminology was confusing plus the email confirming my slot was clearly sent from outside my door. Otherwise, very happy.

Lovely !

Evans Cycles offered great customer service, they were really helpful when I had to call them with an issue with one of the bits I ordered

Communication on when the delivery was due could have been cleaer.

I redeemed the voucher on line and was told a few weeks later I had to go to store. the store service was excellent.

Not that easy to get your bike when you purchase online. No-one called me to arrange collection- took me 7 days from order - actual delivery

Very Friendly, helpful and efficient staff at Evans Store Sheffield - highly recommend them.

DX Freight - Useless dreadful service Evans Cycles - Brilliant in everyway

The experience was very smooth, unfortunately the bike I have selected is currently out of stock so I am awaiting delivery of more stock.

Evans cycle shop at Lakeside Thurrock were very helpful and thorough in setting up the bike

The process was relatively simple and straightforward to follow. Thumbs up to whomever devised this part of the process.

Really good service, staff friendly, helpful and offered advice

My only comment is that there was a gap between choosing my equipment so the bike I wanted was out of stock. Otherwise it was great

Not much choice in the lower price brackets.

excellent service, excellent bike!

Cyclescheme changed my life. Customer service at evans cycles was absolutely fantastic. I'd highly recommend it to anyone

Fantastic Service & Advice, felt reassured that I was being looked after being a Novice to Road Cycling. Good Job Evans Cycles Norwich!

Excellent service from Evans cycles Easy to locate store and collect bike etc Thank you.

All great.

Very helpful staff. Full of good advice on the set up of the bike.

Good service, very helpful when picking the bike up, good range of bikes catering to a wider audience, easy with Cyclescheme voucher.

The whole thing was quite difficult. The team seemed to not know much. The confirmation email confirming pick-up was incorrect

Really quick service, especially when I requested to change retailers. Great service bike picked up and riding already.

Very impressed with the in-store service to find my bike size, then I ordered online once my cyclescheme certificate arrived. Simples!

Bike was built and ready for collection the next day. Picked up from friendly staff at Hendon branch.

The only "problem" I faced was that prices have changes and were actually cheaper that quoted. So I had to pick more expensive ones.

Bike was the wrong size (I had been measured at another store) so had to have a new one ordered on the advice of the staff. Good service.

Couldn't have been smoother.

Excellent service

I came into contact with two main people at Evans Wandsworth. Robin was hugely helpful; Damian was rude, unhelpful and had poor knowledge.

Great, would recommend!

Very easy to exchange an inner tube for a slighty different version

The staff in Evans Canary Wharf were very helpful and clearly explained how to use clip in pedals to a novice like me.

The service was not great for a number of reasons and I would need more space to write!

Evans should be providing Virgin airmiles when purchased online. Currently refusing to honour cyclescheme voucher for this. V unimpressed

Excellent experience, thanks.

the bike I ordered was no longer available , I had to choose another

Some items were not available on the scheme but no notice given until the final step which meant steps had to be repeated a number of times

Its easy to do but evans dont tell you online that you need a holding deposit of £50

The lads at Wandsworth Evans store were really helpful, professional and friendly and the online support team were also very efficient.

Brilliant service - and delighted by the free gift

Easy to deal with and excellent service from Simon and his team on Evans cycles in chester

Evans contacted me when there was a problem with my order and reimbursed me accordingly. Very happy w/service.

Excellent

Ordered online, didn't received any correspondence at all to give me the progress and still don't know when to expect deliver

The bicycle was an excellent price (discounted offer). Customer service from initial enquiry up to leaving the store was also excellent.

My bike was delivered very quickly and I am very happy with my purchase. I would definitely recommend Evans Cycles

I didint get my order

Superb service from Evans Cycles - excellent customer service and very fast delivery. Would definitely recommend and buy from them again

Excellent service and after-service from Evans. Bike took a while to arrive, but they had advised me of this when I ordered.

was expecting this to take a while, but took less than a week from applying to recieving my bike and extras, extremely happy with the scheme

Fantastic service from start to finish

Was told the bike was ready but it was not and waited over an hour in store. Had to take it back a couple of hours later; wheels not true.

Excellent service; really impressive. Delivered quicker than expected and great quality.

Very easy experience including dealing with fitting the mudguards in the shop on collection which were very fiddly. Highly recommended.

I keep going back!

I got sixty quids worth of accessories, and the service was good. The bike was no cheaper anywhere else, bike was built and ready in 2 days!

Excellent service from start to finish and a great bike.

Excellent service and so much easier purchasing online.

The confusion was With my certificate, I decided to use it online. Apparently it was not possible to use it online. And delayed the delivery

Evans have been a pleasure to use from browsing through to purchase and delivery, would thoroughly recommend.

No problem with Evans at all, but the courier (DX Freight), left a lot to be desired.

as usual completely hassle free, cannot thank you all enough! real pleasure to deal with.

Great customer service at Evans Cycles

I had some problems with Evens at the quote stage but once I had the voucher the process was quick and easy.

the second time using this scheme with Evans and errors for the second time. Will not use them again.

I ordered the Bike online and picked it up from Evans Cycles in Norwich. They were very helpful and they provided all the support I needed.

Great site, loads of fantastic bikes to choose from, great updates regarding your order.

The only issue was that it took a week for the bicycle to be delivered to store which seemed a long time. Service in store was good.

Very easy to do, you don't need much instruction. Takes a little while for work to process the money, but other than that its all good!

Excellent service and all completed over the phone.

Bike delivered in sturdy packaging and semi built as expected. Overall very happy with the whole system

Very easy to use website with open cycle scheme voucher & managed to get a good discount. Also given additional £20 voucher to spend

Amazing team - Inspired me to to come back again and again. Keep up the good work :)

The bike was not assembled properly, everything was loose and it was not safe, had to do this myself at home.

Bike size was wrong on web site but they were helpful arranging an exchange.

The process of asking for a quote and then applying for the cyclescheme a bit pointless, I could have just picked the amount myself.

The staff didn't seem to understand how to process the certificate. I've more to say but not enough characters available here.

Excellent customer service, easy to use website.

Excellent service and product. Internet ordering awkward but this seemed to be more a factor of using the voucher than anything else.

Fantastic service :)

Delivery took 10 days longer than they advised at time of ordering and I had to chase them - nobody contacted me.

All was so nice and easy. Thanks and good job

Just a slight frustration as my bike was in Liverpool and was transferred to Manchester, where I could easily have travelled to Liverpool.

Please make more clear that you need a different kind of voucher for click collect on line..caused me some confusion and delayed my bike.

chain snapped on bike after 100yards, Evenscycles agree to cover cost, but still no refund after 14days and Issues with incorrect bike setup

I picked it up from the shop, so no rating for delivery

Very smooth speedy transaction

Had to call Evans online to place the order and the person I spoke to was very miserable. However I had a fast and efficiant delivery ****

Obtaining the written quote was a problem i had to ring to have it sent by scan. It original arrived after a week. Everything else fine

first class all round

Evans were fantastic, although I am still waiting for the lock to arrive. Unfortunately the delivery service (DX) has let the process down.

The staff at both Evans Cycles stores that I dealt with, Chill Factore (Trafford Park) and Chester were exceptional.

Hard to order, returns procedure was farcical, I am still waiting for my items after a week of ordering. I will never use evans again!

Would be nice if it was possible to place a small deposit on a bike to hold it while you wait for your Cyclescheme voucher to arrive.

It was such a simple process, straight forward and efficient, top effort

No complaints

The biggest delay was getting the certificate from Cyclescheme.

My initial bike was unavailable so chose a cheaper oe but couldn't then reduce the value of my voucher as I wanted to without reapplying

Hard to know what was covered by certificate and kept having to remove unauthorised items from cart for 30 minutes by trail and error.

The expected delivery was Saturday, however it wont be ready now until at least Tuesday, and maybe not even then.

All very straightforward

Very quick delivery and great all round service from evans.

Evens online support are very helpful and ensuring I got the best bike for my money. Would use again

No choice to amend original delivery date or time so ended up missing first drop and had to wait longer than needed

Great service would recommend, can ask them anything and they will help. Absolutely loving the new bike

Great all round experience!

Excellent customer service, very friendly knowledgeable staff