Evans Cycles (Online)

Had to have a mechanic look at my bike after a week because Evans are incapable of setting a bike up properly!

Feb 13, 2019

Because I've used it before, Evans couldn't cope and made my experience miserable. No communication there was a problem either

Feb 9, 2019

I actually messed my order up and ordered the wrong size frame, evans smashed it and were super helpful with getting a replacement! AWESOME

Feb 7, 2019

Evans lacked communication with their fulfilment process, The selection of equipment was excellent. The scheme has been very handy.

Feb 6, 2019

Received excellent service when collecting from Braehead store - changed helmet and shoes without fuss

Feb 6, 2019

The voucher was accepted online so payment was really easy. Picked bike up from local store, who fitted it to me. Great service

Feb 6, 2019

Used Evans cycles a number of times never been let down, excellent customer service and delivery.

Feb 6, 2019

Evans Cycles were SUPER as always ! - Well done again & Thankyou.

Feb 6, 2019

ordered bike, then told , cant get that bike. ordered different bike, arrived damaged. ordered pannier , wrong pannier arrived. enough said

Jan 8, 2019

Took ages to be delivered. No updates on this. Store manager and staff denied there was a free helmet promotion. No pedals on bike. Joke.

Jan 4, 2019

Perfect

Jan 3, 2019

Could do with offering a few cheaper bicycle brands but otherwise, great service and friendly staff when I collected the bike in store.

Jan 3, 2019

The speed of delivery was affected by the company financial situation. Then the supplier have also delayed the bike for almost 2 months.

Jan 3, 2019

The service from Cyclescheme has been slow and inefficient. The service from Evans of Guildford has been some of the worst i have received.

Jan 3, 2019

Very helpful, fast process. Great scheme

Dec 18, 2018

Receiving the certificate wasn't a straight forward process, it shouldn't require having to phone a service line.

Dec 18, 2018

Great store- great price

Dec 18, 2018

Pure satisfaction when riding to work! THANK YOU! :)

Dec 15, 2018

I would stongly advise that Evans Cycles are removed from the cycle to work scheme as the level of service is unacceptable.

Dec 1, 2018

Evans is a company Iwould use again.

Nov 30, 2018

I would have expected a bit more time being spent with me in store to properly size up the bike to my needs, it was by luck, a good fit.

Nov 28, 2018

Very disappointed in the experience with Evans Cycles. The bike was poorly built, missing parts and required a lot of further attention.

Nov 26, 2018

I love Cyclescheme. I was introduced nearly 10 years ago at work and have had a few bikes since.Long may the scheme live.

Nov 23, 2018

Delivery was abismal. Package damaged, items missing. Took multiple emails phone calls and store visits to obtain my all of my items.

Nov 22, 2018

great love my Ebike

Nov 21, 2018

Bike ordered on 4th October. Told no bike would be delivered until December. A faulty bike was dispatched in November after I cancelled.

Nov 21, 2018

Perfect service. Excellent staff

Nov 21, 2018

Excellent service

Nov 21, 2018

Great experience with Evans fast, friendly and great price.

Nov 21, 2018

Fantastic service, couldn't have been easier to get my new bike.

Nov 21, 2018

I ordered my bike and had it delivered to the store, the staff were extremely helpful and made adjustments to the bike for me. Great service

Nov 13, 2018

I do not know where to start, the worst online purchase of my life!! Avoid at all costs, go to a store maybe. Cancelled order.

Nov 12, 2018

Really good scheme for cycling to work. No complains

Nov 5, 2018

Bike could have been set up better. Handlebars were loose

Nov 3, 2018

My bike was a custom order Brompton. Customer Services at Evans were great at getting my order resolved but I had to chase them every time.

Nov 2, 2018

Extremely poor in-store customer service. Shop assistant damaged the bike upon collection.

Oct 17, 2018

Original bike ordered not in stock after waiting 10 days. Agreed on a replacement bike last minute.

Oct 17, 2018

Two attempts at purchasing an e- bike from Evans Cycles both times I’ve ended up having to have the voucher renewed at cyclescheme.

Oct 17, 2018

Excellent Service

Oct 17, 2018

Very straight forward. Would recommend

Oct 17, 2018

Miserable experience. Avoid Evans. Struggling retailer that failed very badly on a next day delivery. Shop local!

Oct 17, 2018

after 2 weeks called about order was told there was something holding it up waited another week and was told 2 things are now not in stock

Oct 1, 2018

Had to wait a few days for an available slot to collect and bike wasn't ready at agreed time. Quickly sorted though after a short wait.

Oct 1, 2018

Perfect

Sep 26, 2018

My bike came built poorly. Front forks were on backwards. brakes did not work. gears did not work properly. I had to goto local shop to fix!

Sep 24, 2018

Great experience

Sep 22, 2018

So easy to use the cycle scheme vouchers with Evans Cycles. Would definitely recommend them. And a great range to choose from too!

Sep 21, 2018

Simple and efficient process. Great value. Will definitely be counting down the days until my next Cyclescheme :-)

Sep 21, 2018

Brilliant service and very helpful/friendly staff (London Bridge branch). Would highly recommend

Sep 21, 2018

great customer service from the lads who served me.

Sep 21, 2018

Given toe cage pedals with no instructions and could only use after extensive internet research, also pedals arrived deformed in packaging

Sep 5, 2018

I am still waiting on my bike from Evans cycles in have to chase them up to see were the order is.

Sep 5, 2018

Excellent service.

Sep 5, 2018

Good discount and trade in available in conjunction with the Cyclescheme voucher.

Sep 3, 2018

We had a bit of a wait for it to be built and a delay on the day of collection. I think it may have been rushed as we have to take it back.

Aug 29, 2018

4 weeks after ordering my bike I still haven't received it, Evans are a nightmare to deal with, keep clear.

Aug 22, 2018

Few issues with the bike itself, broken reflector, had to adjust the gears due to snagging. More female hybrid choices need, inc more colour

Aug 21, 2018

The staff at the Sutton Coldfield branch are excellent. Very knowledgeable, friendly and passionate about cycling. Top service.

Aug 21, 2018

Everything good other than build quality/initial service of bike, rear derailleur has come loose in less than a month of commuter riding.

Aug 21, 2018

The service in-store was great but I had to chase my order online as it was delayed and no one told me then I was given incorrect details.

Aug 21, 2018

Excellent service from start to finish. Very knowlegable staff.

Aug 21, 2018

Delivery was super slow. Told by a staff member Cyclescheme orders tend to get de-prioritised. Online help was good though

Aug 21, 2018

Communication excellent and their customer service department couldn’t do enough to help me! Would defiantly use this retailer again.

Aug 21, 2018

Really quick, good service, can't complain!

Aug 21, 2018

From point of order to collection of the bike was 18 days. No information was available online, emails unanswered by Evans.

Aug 8, 2018

Incorrect info online. Had to wait 2 weeks for bike. Poor communication.

Aug 5, 2018

The scheme I would most certainly recommend, it has been straight forward. However comm's with Evans as online retailer has been poor.

Aug 5, 2018

Took two months from ordering it to being available- a month later than advertised. However the Evans staff gave discount to compensate

Aug 4, 2018

would use cyclescheme and evans again!

Jul 31, 2018

Always great service from Evans and the choice of bikes is great. Really pleased with the bike

Jul 21, 2018

Can not fault anything with Evans cycles they were excellent with the information i received and very fast delivery items arrived perfect.

Jul 20, 2018

Evans Cycles were terrible, messed up the order - sent incorrect item and missed off others....

Jul 20, 2018

Poor communication, parts missing, bike damaged

Jul 20, 2018

very easy throughout

Jul 20, 2018

Was given conflicting advice over frame size which lead to ordering the wrong one but staff in store were helpful and resolved issue

Jul 20, 2018

Ordered online for next day delivery, rang Evans at around 1pm the next day and was told my order was in store, went to store and not there.

Jul 20, 2018

I wouldn’t and will not use Evans Cycles again

Jul 18, 2018

Great scheme, fast & efficient, I am now enjoying my lifestyle change with my new Brompton, thank you to all concerned.

Jul 5, 2018

I was genuinely taken aback by how easy this was. Using the certificate like a voucher on the website was great.

Jul 4, 2018

Still not received my full order yet

Jul 4, 2018

Very easy very quick

Jul 4, 2018

Evans Cycles were excellent.. The bike was out of stock but they notified me when it arrived and kept me posted up to dispatch

Jun 26, 2018

The bike I choose was out of stock, the "in stock" date was adjusted after the fact. The staff were lovely.

Jun 25, 2018

Very happy with Evans cycles,would have no problems dealing with them again in the future

Jun 21, 2018

Fabulous staff, and shop, so helpful and gave great cycling advice too

Jun 21, 2018

The shop was great. They phoned to tell me when my order would be ready. They help set it up for me and told me to come back if needed.

Jun 21, 2018

Overall a great and easy experience. Only suggestion for improvement is a date of anticipated delivery would be nice on Order confirmation

Jun 21, 2018

Very simply an effortless ordering process and I picked up the product the following day.

Jun 21, 2018

The bike was damaged in transit and took nearly three weeks to repair with parts from the shop. Communication was very poor.

Jun 21, 2018

Disappointed that although ex demo and I knew it would show signs of use brakes and gears had not been adjusted pre-sale and were miles off

Jun 21, 2018

Staff in the store and in their Customer Service team have always been extremely helpful.

Jun 21, 2018

The team at Evans Cycles Chelmsford couldn’t have been more helpful. Thank you.

Jun 21, 2018

After placing my order on the 30th May,I still haven't received my bike. Evans apologies for the delay,only after I had made contact.

Jun 21, 2018

Overally pleases! The bike I bought online got sold out but EC offered the 2018 ed for the same price. Had to go back for a few adjustments

Jun 21, 2018

great service

Jun 7, 2018

Really poor customer service. Slow response to emails. even denial of emails received. VERY POOR

Jun 4, 2018

Well worth it. fast and easy

Jun 3, 2018

great customer service, really helpful and friendly. I have recommended them to a friend who has also used the service

May 24, 2018

Very easy and quick. Evans made me very comfortable as a Newby. All ready recommended to others.

May 21, 2018

Very easy to use, everything done electronically. Was informed by text and email when bike delivered to store. Easy hassle-free collection

May 21, 2018

Frustratingly, part of the order is still not fulfilled, but this is unusual for Evans having been a customer for several years.

May 21, 2018

After an initial 10 day delay, the contact and service from Evans cycles was very good.

May 21, 2018

All very easy. Picked up the bike in the Wimbledon store at the customer service I received was brilliant!

May 21, 2018

Happy with my bike. Delivery was awful had me waiting in all week for my delivery which the kept cancelling at the last minute. Really poor!

May 21, 2018

Delivery firm shocking. Didn't deliver bike when said would and had to go get it for distribution centre myself, delivery non existent

May 19, 2018

Helpful and knowledgeable staff.

May 18, 2018

there isn't enough characters in this additional comments section to fully explain how useless Evans Cycles are.

May 7, 2018

Had to chase the order numerous times

May 2, 2018

Wouldn't ever use again, buy everything and one thing delayed (no matter the cost) and the whole order is delayed. Complete rubbish.

Apr 19, 2018

This is one of the worst services I've ever received. It took me visiting store 3 times for them to correctly give me my order. Avoid.

Apr 19, 2018

Great service from Evans Cycles.

Apr 19, 2018

This is my fifth bike on cyclescheme (chosen bikes via shop and online), never had a problem. Purchasing is simple and fast.

Apr 19, 2018

Absolutely no problems at all buying from Evans

Apr 19, 2018

Service is fantastic, cant fault it. However, my bike arrived faulty and the brake failed on the first journey, could have been very serious

Apr 3, 2018

Great store help great assemblement of cycle

Apr 3, 2018

First class service all delivered in quick time.

Mar 21, 2018

I only got a notification of delivery the morning it was due which isn't ideal, more notice would have been better

Mar 21, 2018

Sterling service. Would definitely recommend.

Mar 3, 2018

Slight problem with part of my order was solved in time for the weekend ride. Brilliant

Mar 1, 2018

Problem on collection; they had recorded voucher already been processed. Sorted in 10 mins but originally blamed on me

Mar 1, 2018

Very smooth process

Feb 21, 2018

I was disappointed that I wasn't able to reserve the bike ahead of receiving the certificate, so luckily it hadn't sold.

Feb 21, 2018

Even's had three attempts at delivering the right product, three attempts at the right order.

Feb 21, 2018

The staff at Evans Cycles was very helpful

Feb 21, 2018

I would have given 5 stars all the way but I would have liked a quicker delivery.

Feb 13, 2018

Very happy so far, should have tried this before as previous employer had it as well.

Jan 17, 2018

Gxc

Jan 17, 2018

I had to wait a little longer for my bike to come in stock for it to be sent out but it was definitely worth the wait

Jan 10, 2018

Great staff at evans. Really helpful.

Jan 10, 2018

Big thanks go to Josh in store who helped get my order together, assembled / attached the accessories and helped mount my bike rack. Cheers.

Dec 29, 2017

I always get my bike parts and equipment or service from Evans Cycles Cambridge. Staff is very friendly knowledgeable.

Dec 21, 2017

Great support at the Branch the bike was collected from.

Dec 20, 2017

Excellent service all round well done.

Dec 4, 2017

Great, easy shopping experience. Great range of bikes and accessories. All delivered on time and good customer service after purchase.

Nov 28, 2017

Bike not in stock as advertised. Received contradictory comms from Evans about ETA, then informed out of the blue it was ready to collect.

Nov 28, 2017

The staff members at Evans Cycles in Cardiff were brilliant - both on the phone and in person.

Nov 21, 2017

Issue with online payment - Cyclescheme website said not to use to authorisation code before pick up, but this was needed to make payment.

Nov 16, 2017

Took 6 hours online to sort it out. Originally tried to buy in Evans shop but there appears confusion about the scheme

Nov 15, 2017

having had a faulty bike delivered and returning it to Evans in bristol as directed . 3 trips later ..... I still have no bike!!

Nov 15, 2017

So much miscommunication regarding the order and when it would be ready to collect. It was a really annoying process.

Nov 15, 2017

I still have not received my bike. The bike I chose happens to be not compatible with many childseats, the staff is not very knowledgable.

Nov 15, 2017

Evans Cycles are not very good at after care service. When I collected the bike I was not shown the basics, such as how to fold/unfold

Oct 31, 2017

Great communication and bike arrived built and ready to go

Oct 29, 2017

Ignite to work

Oct 28, 2017

Evans are a really good retailer. Recommended for cycle gear.

Oct 20, 2017

The online experience with Evans Cycles was great. Sadly the sales assistant at pick up wasn't very experienced.

Oct 20, 2017

Evans Cycles issued a quote for a bike which was being discontinued. Finally agreed to provide new model. Transaction not smooth at all.

Oct 20, 2017

Great service!!!

Oct 10, 2017

Customer service is terrible umpteen calls to get certificate cancelled

Oct 5, 2017

All good. Just disappointed my front rail was not fitted correctly. Nothing to do with the scheme

Oct 4, 2017

Bike took longer than the quoted 'UK Next Day'. It took 4 1/2 days in total.

Oct 2, 2017

Amazing service. Super helpful in store, on the phone and online. I’m glad I chose Evans Cycles

Oct 1, 2017

The handing over moment was quite flaky. The guy forgot that I had given him the receipt and made me wait for around 30 minutes for the bike

Sep 21, 2017

Evans Clapham are brilliant, they go over and above. I've been back for my first free servicing and have had great advice on items

Sep 20, 2017

Easy and fast with great correspondence

Sep 20, 2017

Ages to delver, then delivered a broken bike, then delivered a poorly put together bike. Would not use this shop again.

Sep 20, 2017

Excellent service and good advice received. Fantastic pricing and top of the range price-match guarantee. Will be back next year!

Sep 20, 2017

Incredibly easy from start to finish. I would definitely recommend Evans Cycles!

Sep 20, 2017

Evans were great. DPD were useless.

Sep 20, 2017

Evans were very helpful - I needed to change my 1st choice bike for a larger model - no hassle - exchanged without a fuss, great!

Sep 20, 2017

Great service from Evans. Slight hiccough with my delivery so they changed it to a next day and threw a bike lock in with the deal

Aug 29, 2017

Good range and delivered when agreed

Aug 26, 2017

i am happy with the service but please stop emailing me now

Aug 24, 2017

Delivery came in several packages at different times which were difficult to track.

Aug 24, 2017

My order took three weeks to arrive with no order updates telling me what the delay was. Customer Support couldn't give details either.

Aug 24, 2017

I can'tell fault Evans and will buy from them again!

Aug 22, 2017

According to the delivery driver the dropoff was AM but I was only ever informed of a full day.

Aug 21, 2017

Loving my new bike.

Aug 21, 2017

tried to buy a speedo on the same order which wasn't permitted under the scheme. Store could have made this clearer on the order page

Aug 21, 2017

Wouldn't buy off them again

Aug 21, 2017

Absolutely loved Evans Cycles. Cyclescheme was quick, efficient and user-friendly.

Aug 8, 2017

This was the 2nd time, easier than the 1st time. Can recommend price match via scheme at evans cycles. Thank you.

Aug 5, 2017

Excellent service all round, only downside was gaining access to the store with my T5 van

Aug 1, 2017

Excellent

Jul 30, 2017

Poor customer service, poor staff knowledge of the products they sell, poor experience collecting my bike after being misinformed. Not good.

Jul 27, 2017

Big Wiggle fan but extremely disappointed, wasted a lot of time selecting items not on the scheme. Yet Items were available on Evans$ whoop!

Jul 27, 2017

Good service with no problems

Jul 21, 2017

Staff were excellent at helping me select a bike and setting up the bike to my requirements. Brilliant service, great bike.

Jul 21, 2017

Appaling customer service and delivery. No follow up from their side when feedback was given. Worst online shopping experience I have had.

Jul 21, 2017

Not happy as bike was broke when i got it am now waiting for bike to be picked up dont think evans have clue what they are doing wont use

Jul 21, 2017

date of delivery changed as soon as I clicked buy from June 11th to July 17th

Jul 7, 2017

Really happy with transaction and Evans cycles really helpful and on hand to advise

Jul 5, 2017

Highly frustrating and a waste of time. Three separate bikes were ordered. Never received one. Still without a bike!

Jun 20, 2017

Apart from the bike that was delivered was not what I ordered and Evan's openly saying they'll do nothing to rectify it, was good

Jun 16, 2017

Brilliant service from Evan Cycles once again. Everything I ordered came when they said it would.

Jun 16, 2017

Store seemingly can't take phone calls, took weeks to get any where and I still have not received my bike

Jun 14, 2017

only negative was the waiting for the bike

Jun 7, 2017

Great service, thanks.

Jun 2, 2017

Everything is perfect and greatly appreciated

Jun 2, 2017

The service provided by Evans was fantastic. Alan at the Milton Keynes store was very helpful.

May 30, 2017

Very helpful, ensured the bike was setup correctly before I left. After 6 weeks they will check bike setup and shoe clips setup. Excellent

May 30, 2017

ordered the bike a week ago. still waiting, bike not collected yet, no info from Evans. shitty

May 29, 2017

Excellent service. Very happy with the product and the speedy delivery.

May 26, 2017

Fantastic service and very approachable staff.

May 24, 2017

9 day delay in collecting. Store useless on phone. Bike not ready for collection appointment despite my calling to check. Bad setup.

May 15, 2017

Lovely. Thanks

May 15, 2017

Really flexible and helpful when i called to amend my order and very accommodating staff.

May 7, 2017

significant issue with cyclescheme not providing correct info for 10% acc. When contacting you I felt you were very unhelpful and ignored.

May 5, 2017

.

May 4, 2017

The bike arrived quickly but Evans needed 2 weeks to build it. When I arrive at the agreed time it had not been done? Very poor service.

May 4, 2017

Evans cycles were great, all communication was prompt and helpful, process was let down by their choice of courier.

Apr 29, 2017

Used click and collect to arrange pick-up but was kept waiting for 45 minutes because cycle was not ready at designated time.

Apr 28, 2017

Every single step of the processs was speedy and easy to work out. Thank you for the great opportunity !

Apr 28, 2017

Poor service and wasn't very helpful with updating on the order. Kept getting mixed messages for different staff.

Apr 28, 2017

Really satisfied with the Evans Cycles services & happy with Cyclescheme Certificate method of payment

Apr 27, 2017

Absolutely AWFUL COMPANY. Customer service RUDE and unhelpful and AGGRESSIVE. Poor advice in store and lack of interest in helping. AVOID

Apr 23, 2017

The website said 5 to 7 days for delivery after making my payment said it was not in stock and would be up to 14 days I was not happy ????

Apr 21, 2017

It is possible to submit an order through Evans' website using the certificate. It does take a week to verify the cert once placed.

Apr 21, 2017

Great service from the staff at the branch, the process of actually getting the bike was a bit slow.

Apr 20, 2017

Very smooth and easy process.

Apr 19, 2017

I have had some problems redeeming my certificate, but hopefully all is now in hand. No other quibbles with Evans or Cyclescheme .

Apr 18, 2017

the last question was irrelevant to me as I am male

Apr 13, 2017

I was pleasantly surprised at the ultra quick turn around between requesting my certificate and being able to use it online.

Apr 7, 2017

Friendly, knowledgeable and helpful staff, who were very patient while I came to a decision. Top marks to Evans in Mortimer St / West End.

Apr 5, 2017

Good support and customer service from the shop Good experience.

Apr 5, 2017

It was a quick and easy process,the only downfall wold have been with the courier service (Tuffnells) As the driver was late.Thank you Evans

Apr 3, 2017

Survey is broken. Evans were poor, bike is good. Shop staff on collection were unprepared and disinterested and unenthusiastic. .

Mar 30, 2017

Could have been a lot clearer that you had to add the bike/equipment to your wishlist for that to generate the Cycle to Work quote.

Mar 24, 2017

Excellent, easy and simple to do and use. great.

Mar 22, 2017

Could only input numbers when entering certificate not letters so had to order over the phone. Bike not delivered yet promised 4 days ago

Mar 22, 2017

1st bike they delivered was wrong, second bike didnt last 2 working days to give me problems. Im looking forward for a full refund

Mar 20, 2017

Service at the Cheltenham store is always very friendly and helpful. I was very impressed and would recommend to others and go there again

Mar 16, 2017

Very easy process to order and collect bike. Bike was set up and ready to go when I got there. Staff very helpful.

Mar 13, 2017

Bike was damaged in transit however was replaced with better model quickly and easily

Mar 10, 2017

Some shop staff unaware of status of the order, seems to be limited communication between them. Overall v good service.

Mar 8, 2017

Brilliant service

Mar 8, 2017

The 10 day delivery time has been breached with no idea of delivery - the whole experience of c2w has been one of a major disappointment.

Mar 2, 2017

The man I spoke to at Evans was extremely helpful, advising on the best accessories that I could get with my money.

Mar 1, 2017

The process was smooth and efficient , would highly recommend

Feb 27, 2017

Setup process with my company difficult due to poor instructions online. The CycleScheme website was better but still illogical at times.

Feb 22, 2017

many thanks

Feb 21, 2017

package was damaged and the bike had a few scuff marks and chipped paint

Feb 21, 2017

Shame they don't stock Rapha, and the number of female-specific items wasn't so great either.

Feb 17, 2017

really easy to use, I took the accessory option this year and I'm really pleased with my purchase.

Feb 17, 2017

Excellent service. Changed delivery date with absolutely absolutely no problem. Very happy indeed

Feb 17, 2017

Great Service, really easy to order my bike and equipment, and great communication from the store once my order had been placed.

Feb 15, 2017

Very good service excellent choice and quick delivery

Feb 10, 2017

Excellent service from start to finish and free delivery to my home address. Absolute love my bike best one I've ever purchased.

Feb 9, 2017

very quick and efficient, would recommend

Feb 8, 2017

Bike was fully built for me, but needed some tips on setting it up just for me which wasn't offered. Apart from that 5 star service.

Feb 4, 2017

Everything went fairly smoothly but but items were no longer available by the time the certificate came through. Lucky the bike still was

Feb 3, 2017

Very simple & straight forward, friendly courteous staff too.

Jan 30, 2017

Takes about six weeks from application to receipt of bike. This is not down to Evans you were speedy from placing order.

Jan 26, 2017

Great delivery . Well informed. Good process :)

Jan 25, 2017

very positive experience and responsive

Jan 25, 2017

I am really happy with the bike; it makes commuting much easier, healthier and more fun.

Jan 19, 2017

couldn't redeem free cycle accessories

Jan 18, 2017

The cycle scheme process from start to finish was a joy. Evans were great, good choice, fast delivery, user friendly. Brill.

Jan 14, 2017

Great service! Will definitely recommend!

Jan 13, 2017

A pleasure dealing with Evans Cycles (online). Thanks for all your help

Jan 13, 2017

I had a bike in mind, so didn't look at the full selection available. The online chat was useful and the staff in store helpful.

Jan 3, 2017

Wouldn't use anyone else. Very good service.

Jan 1, 2017

When placing order was told was in stock which when order placed was a blatant lie very unhappy had to make do

Dec 22, 2016

This is the second time at the Milton Keynes branch of Evans and the staff were excellent both times.

Dec 16, 2016

Very good service and easy to deal with kept me upto date thank you

Dec 9, 2016

Evans were superb and I am delighted with my new bicycle.

Dec 9, 2016

Very happy with Evans Reading - they go the extra mile to get happy customers.

Dec 9, 2016

I have got nly one part of my order and still waiting for second part(1 week)

Dec 7, 2016

Great service and deal, don't think there is anything that implies gender, just seemed straight forward & for everyone

Dec 7, 2016

Bad communication. If they'd have been open and honest I would have gone else where where stock was in and used them next time.

Dec 3, 2016

Evans Cycles were great, but wish my bike could have been delivered (or outlet in Oxford!) so I did not have to travel so much to pick it up

Dec 2, 2016

Hi the bike I bought didn't have the option of female saddle, it was at extra cost

Dec 2, 2016

Whilst easy to use the certificate the time lapse between apply and receiving the certificate was too long.

Nov 30, 2016

Overall very pleased with the service. Thought it was an easy to organise and speedy service. Keep it up!

Nov 30, 2016

I can't recommend Evans cycles highly enough. Made it so easy to order and very quick delivery.

Nov 23, 2016

A total breeze to do online, really happy with the service and product.

Nov 23, 2016

All Good =D

Nov 23, 2016

Staff in the warehouse v helpful by phone. Bike arrived with box damaged but bike undamaged fortunately.

Nov 22, 2016

The only part I found confusing is adding this into 'My Choices' on the BBC site to initiate the certificate.

Nov 16, 2016

Safety equipment was delivered using DPD as the courier and everything was fine. The bike however is to be delivered using Tuffnells ????

Nov 16, 2016

Used Evans cycles online many, many times in the past. I think this maybe the last time. Overall, not very impressed at all..

Nov 12, 2016

There was an issue with the payment, but this was quickly corrected by Evans Cycles

Nov 9, 2016

They respected the price even when the original bike quoted was sold out and I picked a more expensive one.

Nov 4, 2016

How can I give an accurate rating when I can only see the questions. Hopefully I clicked in the middle as didnt want to give pood. Very good

Nov 4, 2016

Speed of delivery was very good. Convenience, not so much. 12hrs notice (7pm notice for 7am delivery) is insufficient for a weekday.

Nov 4, 2016

1 star though for quality of fitted items - nuts fell off on way home because they were not tight. No bell.. This is a legal requirement.

Nov 4, 2016

..

Oct 31, 2016

Evan's at Woking were very helpful

Oct 31, 2016

I used Evans Cycle Shop in Cheltenham. Quite outstanding. Took time to talk me through the bike, organised my first service.

Oct 30, 2016

Can not fault the process at all. Fantastic!

Oct 28, 2016

Thank you!

Oct 26, 2016

Only one comment - time taken to receive the certificate once approved by my employer, the bike I originally wanted was sold.

Oct 26, 2016

My only issues were with the courier company Panther Logistics.

Oct 25, 2016

Great price although long weight for bike and stores giving conflicting info on deposits. delivery to business address at 8pm was not clever

Oct 21, 2016

Really poor customer service. I wanted to be advised on the best bike for my needs but in 3 different trips, no one could do so. Really Poor

Oct 21, 2016

Both Evans cycles and Cyclescheme certificate teams were very helpful with all my queries. Great customer experience.

Oct 17, 2016

I think Evans cycles is one the worst customer service I have ever came arcoss

Oct 14, 2016

Great staff in shop made up for really appalling delivery dates incorrect and lengthy delays

Oct 10, 2016

Fast delivery, although no update regards to specific date until the clock passed midnight.

Oct 7, 2016

The scheme was easy to understand and use. Evans have been fantastic too, making speedy contact and arranging collection of my bike.

Oct 4, 2016

Excellent bike great part assembly and good service. Shame about next day delivery but compensated for this so happy with the service!

Oct 4, 2016

Selected online, cycle brand had to be delivered to store, collection slot took an extra 4 days after items available. Good service in store

Oct 4, 2016

Wish I'd done it sooner

Oct 1, 2016

My bike arrived with an incorrect seatpost fitted, although Evens Cycles have admitted their error they are being very slow to resolve.

Sep 30, 2016

Cannot speak highly enough of the service I received from Evans Cycles both over the phone, over the internet and in store!

Sep 30, 2016

It should be made clearer that you are unable to redeem your bike certificate online, I had great difficulty. Eventually order via telephone

Sep 24, 2016

The shop assistant in store at Evans was initialy quite impolite. He warmed up when he realised how much money I was about to spend!

Sep 22, 2016

I had the full 1k voucher and bike value was £749.99 - rest was used on accessories

Sep 14, 2016

Really helpful throughout. This is the first time I have used the scheme and I was surprised how easy it was. Evans staff were exceptional

Sep 14, 2016

I would recommend the cycle scheme to anyone, and Evans Cycles also, excellent service from both parties.

Sep 12, 2016

Poor service when picking up the bike

Sep 9, 2016

Staff were very helpful, bike was ready and equipment supplied

Sep 7, 2016

Great Customer Service, will be using them again!

Sep 7, 2016

The whole process was very straightforward.

Sep 6, 2016

Really easy to use online, delivered to the store within days and easy pick up.

Sep 5, 2016

Evans online was excellent. From ordering to collection. However, upon collecting the bike, the service was a let down.

Sep 4, 2016

I used the London Bridge store and found the staff young and unhelpful. I will take my bike to any other Evans shop except this one

Sep 2, 2016

The staff were extremely helpful, both when was just browsing and also when collecting. They offered me advice on literally everything!

Sep 2, 2016

No problems with the supplier, they were good. More issues with the speed issuing the certificate out with the employer.

Sep 1, 2016

Great and easy to purchase from. I did a click and collect and just had to go pick it up

Aug 28, 2016

Fantastic

Aug 26, 2016

My experience of service was extremely poor- there is no one to ask for specialised help and the store seems to be a world apart.

Aug 24, 2016

Three weeks and then unable to supply my bike. Useless.

Aug 24, 2016

It is difficult getting the bike you want initially due to the delay between quote and completion. The bike I originally wanted sold out.

Aug 19, 2016

Staff at Liverpool store very helpfull thank you

Aug 13, 2016

Great service in general, a little bit difficult to arrange collection as they are usually too busy

Aug 12, 2016

Other retailers charged a 10% admin fee or would not sell bikes at online discount prices. Evans had no fee and sold at discount. Excellent.

Aug 9, 2016

Evans are very good in general; however the Chelmsford branch are excellent. Knowledgeable, helpful, enthusiastic, my go to retailer.

Aug 9, 2016

Bike not supplied with mudguards advertised. Took two weeks of chasing customer services to resolve. Had to fit them myself. Not recommended

Aug 9, 2016

Online was fine, however I went into their shop first and their service was horrible. I waited for over an hour and then they were rude.

Aug 9, 2016

Should have a rating for how well bike is assembled as a monkey could have done a better job!

Aug 3, 2016

Very poor experience. Still not sign of my bike a week after order despite confirmation page saying that it would be available after 2 days

Aug 3, 2016

Professional response to my bike going down in price by £81, which then enabled me to get two new tyres. 1st class service

Aug 3, 2016

Poor communication about longer lead-time items after placing online order. Required a call to customer services to change to in-stock item

Aug 1, 2016

The online system worked well, but I ended up changing many products in store due to sizing issues. Bike is great and really enjoying it!

Jul 29, 2016

chosen bike couldn't be delivered due to brand restrictions, collection was simple and convenient.

Jul 29, 2016

The wrong size of helmet was delivered so had the inconvenience of going to the store to sort this out.

Jul 26, 2016

Delivery was 100% hassle free. One product was missing and they missed the delivery slot for some problem in their system

Jul 25, 2016

Communication from Evans was not very good. My order was cancelled by them for some reason and I was not informed.

Jul 22, 2016

Unfortunately, there was an issue with the payment being processed, which I was not notified about until I chased for an update on the order

Jul 9, 2016

Not all types of bike could be searched for female only.

Jul 8, 2016

Store was very helpful, offered & gave advice, have a free six week bike check up/service which I will be using.

Jul 8, 2016

The process was very simple and at the end of it I had a marvelous bike, much nicer than I could have afforded without the scheme.

Jul 7, 2016

The Cycle Scheme was fast and easy. I had my bike within 1 week.

Jul 6, 2016

Everything was perfect, thank you to Cyclescheme and Evans.

Jul 6, 2016

There are very good

Jul 3, 2016

I am a beginner to cycling, wasn't baffled with fancy jargon, questions answered simply and kept me interested

Jul 2, 2016

Fantastic service, friendly staff couldn't do enough for you.

Jun 29, 2016

Excellent service from Evans Cycles, really helpful and knowledgeable.

Jun 29, 2016

only received the bike so far still waiting on the equipment, frustrating really

Jun 29, 2016

Cannot fault the cycle scheme, brilliant service. Evans have now taken a week to deliver my bike to store.

Jun 29, 2016

Poor in store service on pick up. Bike not ready

Jun 27, 2016

Excellent service from start to finish.

Jun 27, 2016

Store couldnt locate the bike after delivery

Jun 24, 2016

Brilliant way to buy a bike.

Jun 23, 2016

great service, very easy, beautiful bicycle

Jun 22, 2016

The product I chose was delayed substantiall on numerous occasions, after then choosing an alternative I was in no way compensated for this.

Jun 17, 2016

Bike was 6 days late after the expected date and communication was poor from Evans.

Jun 17, 2016

Bike arrived very quickly, but there were long gaps between the lock and lights arriving, and I had to make multiple trips to the store.

Jun 17, 2016

Very helpful service with sales for my queries.

Jun 16, 2016

Brilliant service, super fast delivery very happy

Jun 15, 2016

I am over the moon with the bike and equipment I was able to purchase through Cyclescheme and my employer. The process was so easy!!

Jun 11, 2016

It was not very clear how to make this an on-line order - when I selected Evans Cycles I had to pick a store.

Jun 10, 2016

Evans were very helpful on the phone and when I arrived to pick up my Brompton.

Jun 10, 2016

Very happy all round and enjoying my cycle into work and back lots :)

Jun 10, 2016

Excellent customer service

Jun 10, 2016

Excellent service and great advice on local rides etc!

Jun 3, 2016

superb service, really impressed with the overall service. easy to use, and great service delivered by Evans. Great job.

Jun 1, 2016

Less than three weeks from initial request to getting the bike. All credit to everyone involved. A very positive experience.

Jun 1, 2016

Delivery was rather slow. It was not possible to redeem the certificate on Evans Online without exceeding the total cost and paying extra.

Jun 1, 2016

It was a nightmare to use the voucher because the original bike I wanted was sold out and you have redeem the whole value of the certificate

Jun 1, 2016

Love my job. I enjoy how I am making it to the end product

May 28, 2016

The customer services advisor was fantastic on the phone, really helpful

May 25, 2016

Excellent service.

May 25, 2016

The web site search fails to bring up bikes they sell which I would have wanted - saw bike in shop after, and not at all happy.

May 13, 2016

Superb service from start to finish throughout the whole process. Very happy! Thank you!

May 11, 2016

Everything went very well!

May 9, 2016

Evans online, and in-store staff at Crouch End, made purchasing my bike through Cyclescheme a breeze! Very fast and friendly service.

May 6, 2016

When visiting the store, I waited ages to be acknowledged, staff were not that helpful and even tried to charge me again for the bike(?!)

May 6, 2016

Great service and communication. Received an item I Didnt like and got it exchanged no problems

May 5, 2016

Could not order via the website - website would not accept certificate number online. Had to telephone Evans and complete order over the pho

May 4, 2016

I was a bit disappointed that the bike I wanted in Black and Blue had sold out by the time my certificate had been issued.

May 4, 2016

Evans for the most part were very efficient, the Cycle Scheme and/or my company were not as swift as expected or suggested prior to sign up

May 4, 2016

I found Evans helpful and efficient and advised what products worked in conjunction with others.

Apr 20, 2016

had to order online as evans wouldn't order bike over the phone and I thought it was a waste of a journey just to place an order.

Apr 14, 2016

Evans Edinburgh unable to supply bike they quoted me for, ordered same bike from Evans online. Still not received bike yet. Very poor.

Apr 14, 2016

Excellent helpful service, thank you

Apr 13, 2016

my delivery is not complet i wait one week and pay next day delivery metod,shoping not contact me why:(i try last time evans

Apr 8, 2016

Purchase still not received after 13 days, Evans Cycles choose to use the most useless, incompetent excuse for a delivery service.

Apr 7, 2016

I still waiting for my push bike, I ordered it on 24/03. I am going on holiday next weekend and was hoping to take it with me.

Apr 4, 2016

I received excellent service from Evans and would thoroughly recommend them.

Apr 4, 2016

Comment on female friendliness - range of ladies bikes in store is a bit limited (mostly hybrid bikes).

Mar 30, 2016

Great service from East Dulwich Evans Cycles, particularly Arben who helped me select the entire package, and Clayton who helped set it up

Mar 29, 2016

Great service from Evans cycles online, on the phone and in store - would definitely recommend

Mar 29, 2016

Having not received the bike two months after order, i'm going elsewhere

Mar 4, 2016

Excellent service all round. It only took two days from applying for the cycle scheme certificate to the delivery of the bicycle.

Mar 4, 2016

Initial setup of certificate was a bit confusing however the service was fantastic overall, Would of liked Halfords as an option

Mar 2, 2016

Really great communication to let me know when my bike was ready going to pick up today

Mar 2, 2016

Had issues with the bike been out of stock then back in stock (after order) and unclear from evans Arrived with no pedals, poor service

Mar 1, 2016

Extremely good service and the whole operation was seamless from start to finish.

Feb 25, 2016

Great service in the shop, set up bike seat height, checked bike size etc.

Feb 24, 2016

Pre-delivery email terminology was confusing plus the email confirming my slot was clearly sent from outside my door. Otherwise, very happy.

Feb 22, 2016

Lovely !

Feb 17, 2016

Evans Cycles offered great customer service, they were really helpful when I had to call them with an issue with one of the bits I ordered

Feb 17, 2016

Communication on when the delivery was due could have been cleaer.

Feb 15, 2016

I redeemed the voucher on line and was told a few weeks later I had to go to store. the store service was excellent.

Feb 15, 2016

Not that easy to get your bike when you purchase online. No-one called me to arrange collection- took me 7 days from order - actual delivery

Feb 13, 2016

Very Friendly, helpful and efficient staff at Evans Store Sheffield - highly recommend them.

Feb 9, 2016

DX Freight - Useless dreadful service Evans Cycles - Brilliant in everyway

Feb 3, 2016

The experience was very smooth, unfortunately the bike I have selected is currently out of stock so I am awaiting delivery of more stock.

Feb 3, 2016

Evans cycle shop at Lakeside Thurrock were very helpful and thorough in setting up the bike

Feb 3, 2016

The process was relatively simple and straightforward to follow. Thumbs up to whomever devised this part of the process.

Feb 3, 2016

Really good service, staff friendly, helpful and offered advice

Jan 29, 2016

My only comment is that there was a gap between choosing my equipment so the bike I wanted was out of stock. Otherwise it was great

Jan 27, 2016

Not much choice in the lower price brackets.

Jan 27, 2016

excellent service, excellent bike!

Jan 21, 2016

Cyclescheme changed my life. Customer service at evans cycles was absolutely fantastic. I'd highly recommend it to anyone

Jan 20, 2016

Fantastic Service & Advice, felt reassured that I was being looked after being a Novice to Road Cycling. Good Job Evans Cycles Norwich!

Jan 16, 2016

Excellent service from Evans cycles Easy to locate store and collect bike etc Thank you.

Jan 14, 2016

All great.

Jan 13, 2016

Very helpful staff. Full of good advice on the set up of the bike.

Jan 13, 2016

Good service, very helpful when picking the bike up, good range of bikes catering to a wider audience, easy with Cyclescheme voucher.

Jan 13, 2016

The whole thing was quite difficult. The team seemed to not know much. The confirmation email confirming pick-up was incorrect

Jan 4, 2016

Really quick service, especially when I requested to change retailers. Great service bike picked up and riding already.

Dec 28, 2015

Very impressed with the in-store service to find my bike size, then I ordered online once my cyclescheme certificate arrived. Simples!

Dec 27, 2015

Bike was built and ready for collection the next day. Picked up from friendly staff at Hendon branch.

Dec 24, 2015

The only "problem" I faced was that prices have changes and were actually cheaper that quoted. So I had to pick more expensive ones.

Dec 23, 2015

Bike was the wrong size (I had been measured at another store) so had to have a new one ordered on the advice of the staff. Good service.

Dec 21, 2015

Couldn't have been smoother.

Dec 16, 2015

Excellent service

Dec 14, 2015

I came into contact with two main people at Evans Wandsworth. Robin was hugely helpful; Damian was rude, unhelpful and had poor knowledge.

Dec 9, 2015

Great, would recommend!

Nov 22, 2015

Very easy to exchange an inner tube for a slighty different version

Nov 20, 2015

The staff in Evans Canary Wharf were very helpful and clearly explained how to use clip in pedals to a novice like me.

Nov 18, 2015

The service was not great for a number of reasons and I would need more space to write!

Nov 17, 2015

Evans should be providing Virgin airmiles when purchased online. Currently refusing to honour cyclescheme voucher for this. V unimpressed

Nov 16, 2015

Excellent experience, thanks.

Nov 9, 2015

the bike I ordered was no longer available , I had to choose another

Nov 9, 2015

Some items were not available on the scheme but no notice given until the final step which meant steps had to be repeated a number of times

Nov 4, 2015

Its easy to do but evans dont tell you online that you need a holding deposit of £50

Nov 4, 2015

The lads at Wandsworth Evans store were really helpful, professional and friendly and the online support team were also very efficient.

Nov 3, 2015

Brilliant service - and delighted by the free gift

Nov 2, 2015

Easy to deal with and excellent service from Simon and his team on Evans cycles in chester

Oct 31, 2015

Evans contacted me when there was a problem with my order and reimbursed me accordingly. Very happy w/service.

Oct 26, 2015

Excellent

Oct 24, 2015

Ordered online, didn't received any correspondence at all to give me the progress and still don't know when to expect deliver

Oct 23, 2015

The bicycle was an excellent price (discounted offer). Customer service from initial enquiry up to leaving the store was also excellent.

Oct 21, 2015

My bike was delivered very quickly and I am very happy with my purchase. I would definitely recommend Evans Cycles

Oct 21, 2015

I didint get my order

Oct 20, 2015

Superb service from Evans Cycles - excellent customer service and very fast delivery. Would definitely recommend and buy from them again

Oct 19, 2015

Excellent service and after-service from Evans. Bike took a while to arrive, but they had advised me of this when I ordered.

Oct 16, 2015

was expecting this to take a while, but took less than a week from applying to recieving my bike and extras, extremely happy with the scheme

Oct 14, 2015

Fantastic service from start to finish

Oct 14, 2015

Was told the bike was ready but it was not and waited over an hour in store. Had to take it back a couple of hours later; wheels not true.

Oct 14, 2015

Excellent service; really impressive. Delivered quicker than expected and great quality.

Oct 13, 2015

Very easy experience including dealing with fitting the mudguards in the shop on collection which were very fiddly. Highly recommended.

Oct 12, 2015

I keep going back!

Oct 10, 2015

I got sixty quids worth of accessories, and the service was good. The bike was no cheaper anywhere else, bike was built and ready in 2 days!

Oct 2, 2015

Excellent service from start to finish and a great bike.

Sep 30, 2015

Excellent service and so much easier purchasing online.

Sep 27, 2015

The confusion was With my certificate, I decided to use it online. Apparently it was not possible to use it online. And delayed the delivery

Sep 26, 2015

Evans have been a pleasure to use from browsing through to purchase and delivery, would thoroughly recommend.

Sep 23, 2015

No problem with Evans at all, but the courier (DX Freight), left a lot to be desired.

Sep 13, 2015

as usual completely hassle free, cannot thank you all enough! real pleasure to deal with.

Sep 9, 2015

Great customer service at Evans Cycles

Sep 9, 2015

I had some problems with Evens at the quote stage but once I had the voucher the process was quick and easy.

Sep 8, 2015

the second time using this scheme with Evans and errors for the second time. Will not use them again.

Sep 7, 2015

I ordered the Bike online and picked it up from Evans Cycles in Norwich. They were very helpful and they provided all the support I needed.

Sep 6, 2015

Great site, loads of fantastic bikes to choose from, great updates regarding your order.

Sep 6, 2015

The only issue was that it took a week for the bicycle to be delivered to store which seemed a long time. Service in store was good.

Sep 3, 2015

Very easy to do, you don't need much instruction. Takes a little while for work to process the money, but other than that its all good!

Sep 2, 2015

Excellent service and all completed over the phone.

Aug 29, 2015

Bike delivered in sturdy packaging and semi built as expected. Overall very happy with the whole system

Aug 21, 2015

Very easy to use website with open cycle scheme voucher & managed to get a good discount. Also given additional £20 voucher to spend

Aug 16, 2015

Amazing team - Inspired me to to come back again and again. Keep up the good work :)

Aug 11, 2015

The bike was not assembled properly, everything was loose and it was not safe, had to do this myself at home.

Aug 11, 2015

Bike size was wrong on web site but they were helpful arranging an exchange.

Aug 7, 2015

The process of asking for a quote and then applying for the cyclescheme a bit pointless, I could have just picked the amount myself.

Aug 6, 2015

The staff didn't seem to understand how to process the certificate. I've more to say but not enough characters available here.

Aug 4, 2015

Excellent customer service, easy to use website.

Aug 3, 2015

Excellent service and product. Internet ordering awkward but this seemed to be more a factor of using the voucher than anything else.

Aug 3, 2015

Fantastic service :)

Jul 31, 2015

Delivery took 10 days longer than they advised at time of ordering and I had to chase them - nobody contacted me.

Jul 31, 2015

All was so nice and easy. Thanks and good job

Jul 29, 2015

Just a slight frustration as my bike was in Liverpool and was transferred to Manchester, where I could easily have travelled to Liverpool.

Jul 28, 2015

Please make more clear that you need a different kind of voucher for click collect on line..caused me some confusion and delayed my bike.

Jul 28, 2015

chain snapped on bike after 100yards, Evenscycles agree to cover cost, but still no refund after 14days and Issues with incorrect bike setup

Jul 20, 2015

This feedback has been moderated by Cyclescheme.

I picked it up from the shop, so no rating for delivery

Jul 16, 2015

Very smooth speedy transaction

Jul 14, 2015

Had to call Evans online to place the order and the person I spoke to was very miserable. However I had a fast and efficiant delivery ****

Jul 11, 2015

Obtaining the written quote was a problem i had to ring to have it sent by scan. It original arrived after a week. Everything else fine

Jul 8, 2015

first class all round

Jul 3, 2015

Evans were fantastic, although I am still waiting for the lock to arrive. Unfortunately the delivery service (DX) has let the process down.

Jul 1, 2015

The staff at both Evans Cycles stores that I dealt with, Chill Factore (Trafford Park) and Chester were exceptional.

Jun 28, 2015

Hard to order, returns procedure was farcical, I am still waiting for my items after a week of ordering. I will never use evans again!

Jun 25, 2015

Would be nice if it was possible to place a small deposit on a bike to hold it while you wait for your Cyclescheme voucher to arrive.

Jun 25, 2015

It was such a simple process, straight forward and efficient, top effort

Jun 18, 2015

No complaints

Jun 18, 2015

The biggest delay was getting the certificate from Cyclescheme.

Jun 11, 2015

My initial bike was unavailable so chose a cheaper oe but couldn't then reduce the value of my voucher as I wanted to without reapplying

Jun 11, 2015

Hard to know what was covered by certificate and kept having to remove unauthorised items from cart for 30 minutes by trail and error.

Jun 9, 2015

The expected delivery was Saturday, however it wont be ready now until at least Tuesday, and maybe not even then.

Jun 7, 2015

All very straightforward

May 23, 2015

Very quick delivery and great all round service from evans.

May 22, 2015

Evens online support are very helpful and ensuring I got the best bike for my money. Would use again

May 18, 2015

No choice to amend original delivery date or time so ended up missing first drop and had to wait longer than needed

May 16, 2015

Great service would recommend, can ask them anything and they will help. Absolutely loving the new bike

May 6, 2015

Great all round experience!

Apr 29, 2015

Excellent customer service, very friendly knowledgeable staff

Apr 28, 2015

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