Ordering was the easy part but I had to call Ribble quite a bit as delivery was delayed and there was no updates.

Excellent bike from Ribble, and service second to none.

They have told me that returns of cycles, faulty or not, is not possible if bought using the cycle to work scheme. Neither

Superb service and quality

As it was a busy period orders took longer than expected to be processed. Understandable but an update is always appreciated. Happy overall.

Cyclescheme took a while to finalise and Ribble took a long time to order!

Extremely poor customer service. Took ages to process my certificate and I was forced to complain to get my bike at the last minute.

ribble were a great help will get another bike from ribble

Brilliant simple smooth experience.

Ribble forgot to add the saddle in but Dee in customer services was exceptional and extremely helpful. she got it sent out next day.

Seamless, end to end and kept well informed. Delivered as promised.

V easy to use

Fantastic service, I’ll definitely remain a Ribble customer!

Lack of communication when frame size delayed by approx. 16 weeks from order. Communication better once I complained.

They were very late with sending the bike (took almost 2 months) and communication was poor.

Some issues with after sales & had to wait 8 weeks due to pre-order on the frame (which I don't recall at time of placing my order)

I have 2 Ribble Cycles both have exceeded my expectations, the customer service has always been very good I would recommend them.

Delivery of the bike by Parcelforce was a complete mess, with am email with tracking details not sent by Ribble when the bike was despatched

Excellent customer service and my bike was perfectly set up thank you

Very pleased with the bike and how easy the process of purchasing it was.

Only complaint was Parcelforce as it was dispatched on a Thursday tracked but sat in the Bristol depot all weekend before Monday delivery

One of the best bangs for the buck in the market, UK made and beautiful bikes. Using the cyclescheme certificate is a breeze.

My order was messed up and delayed

Excellent range of products and service. Will recommend this supplier to my friends.

Very poor service from Ribble, constant delays in the bike arriving, poorly fitted mudguards meaning the bike was unrideable.

I have visited the store in Preston. They have a great variety of bikes there which you can try. also assembly was quick and collection easy

Ordered my bike in October, received the bike in January....

I am really pleased with my purchase. I am just waiting for some good weather now!

A specific delivery date, or weekend delivery couldn't be offered. But, Ribble did dispatch the bike on my preferred day to compensate.

I like this company and would certainly use them again. Great product. Communication and systems a bit lacking though.

Bike great, but getting it is a challenge. Ribble refused to reserve a bike so no stock when I got voucher! Delivery got lost in Ireland.

The bike itself is put simply stunning! However the issues I had with over a month and with downgraded parts is another story!

Great service from ribble from start to finish.only flaw the courier never messaged to say delivery was on its way.just a knock on the door.

Ribble provided great advice throughout the buying process and kept me informed at all stages through the delivery process.

waited a few days between ordering my bike and getting an email from Ribble confirming delivery date

bike arrived fully built and exceeded my expectations

Put order in, no communication untill I called them.

Need more clarity on bikes available on cyclescheme, clearance or special offers don't apply apparently.

I brought a Ribble CGR. Its a brilliant bike and works great for me on my commuting run. Its helping me cut down my commuting time to work