
Ribble Cycles
About Ribble Cycles
Ribble Cycles
We love what we do, designing, building and riding our bikes, and we want everyone else to love cycling too! That’s why we offer excellent quality bikes for arguably the best value in the market.
Each bike hand assembled in England, one bike, one mechanic. Tried, tested and proven by industry experts.
Store Features
- Sale bikes included
- Click and collect
- Home delivery
- Order tracking
- Electric Bikes
Gallery
Store Ratings
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Average rating
4.3 out of 5
- Speed of delivery
- After sales communication
- Product range
- Easy to use website
- Female friendly
Reviews
All reviews are based on verified purchases.
(Show all)
Very good quality bike, but had a lot of delivery dates missed, then kept adding dates on, but the quality of the finished bike is very good
Jan 16, 2021
Flag as inappropriateIt was a very busy time and so the bike took about 8 weeks from ordering to arrive but did arrive ahead of their honest estimate.
Jan 7, 2021
Flag as inappropriateLong wait to receive the Bike, everything else was great although I had to chase to find out when the bike would be delivered.
Jan 5, 2021
Flag as inappropriateDelivery date was delayed several times, and communication from the retailer was poor. Happy with the bike, once it was finally delivered
Jan 5, 2021
Flag as inappropriateVery pleased with my Ribble bike. Website was easy to use and communication was good. Bike was delivered on time.Great company to deal with.
Jan 4, 2021
Flag as inappropriateSeamless experience and excellent customer service
Dec 23, 2020
Flag as inappropriateBrilliant company, very easy to deal with and very professional. Absolutely love the bike.
Dec 14, 2020
Flag as inappropriateAbsolute first class service, delivery was ahead of schedule and even though i havent put it all together yet, i have every faith its fab!
Dec 2, 2020
Flag as inappropriateRibble have great bikes and customer service
Dec 1, 2020
Flag as inappropriateArrived earlier than originally suggested so very happy
Dec 1, 2020
Flag as inappropriateQuality bikes professionally built. Let down by long delays on the bike. Took nearly 4 months from date of order to receipt of bike
Nov 27, 2020
Flag as inappropriateRibble cycles had delays in the building of the bike, communications were poor, and frustrating, would I chose Ribble again....NO!
Nov 27, 2020
Flag as inappropriateFantastic service!
Nov 27, 2020
Flag as inappropriateThe process of ordering from Ribble was straightforward and the customer support is excellent.
Nov 20, 2020
Flag as inappropriateIt took 16 weeks for my bike to arrive. Communications from Ribble were terrible, I had to constantly chase them up in the final few weeks.
Nov 19, 2020
Flag as inappropriateI just wish that Ribble had been honest and kept me informed about when the bicycle would have been delivered. As it was 2 months late
Nov 11, 2020
Flag as inappropriateIt took a while for the bike to arrive but this is understandable. Payment was simple and the bike is stunning.
Nov 9, 2020
Flag as inappropriateDue to COVID, there was an expected wait of 3 months but Ribble delighted me with it after 2! The bike is fab and service amazing.
Nov 6, 2020
Flag as inappropriateBike ordered in June 2020, finally arrived mid October. Issue with sourcing parts during pandemic. I had to chase to find out progress....
Nov 4, 2020
Flag as inappropriateDue to the volume of people wanting bikes during Covid-19, Ribble could not manage. Communication around delays was poor.
Nov 4, 2020
Flag as inappropriateBike perfect when arrived but had too wait two months due too coronavirus then it was 3 weeks late from planned delivery date
Nov 3, 2020
Flag as inappropriateCovid delivery was extended to 3 months , they did deliver 2 weeks earlier than first advised. they only do Ribble bikes but that was OK
Oct 30, 2020
Flag as inappropriateCustomer service excellent, made use of online chat prior to purchasing. Bike arrived 4weeks earlier than expected. Happy but surprised!
Oct 29, 2020
Flag as inappropriateThe time from ordering to delivery was delayed by covid so I cannot mark Ribble down on that. Good product so I'm happy.
Oct 29, 2020
Flag as inappropriateThe Ribble SLe is amazing. The bike was built 1 month ahead of the forecast date. Customer services was fine
Oct 28, 2020
Flag as inappropriateMy bike was delivered this week and I’m delighted ????
Oct 28, 2020
Flag as inappropriateThe product from Ribble is fantastic but experienced poor communication and lengthy delays with bike build.
Oct 26, 2020
Flag as inappropriateLovely bike. Just took a LONG time between order and delivery. Worth the wait though.
Oct 25, 2020
Flag as inappropriateMy only problem was the lack of progress updates. I did not receive a dispatch email when the bike was on the way.
Oct 20, 2020
Flag as inappropriateThere was a delay in delivering my product due to Covid! The customer service and communication was faultless.
Oct 14, 2020
Flag as inappropriateVery slow delivery - about three months. I know things are slightly difficult right now, but I was promised within a month, which slipped...
Oct 13, 2020
Flag as inappropriateWould recommend Ribble great customer service really liked the live video link. Staff incredibly helpful and knowledgeable and great bike !
Oct 13, 2020
Flag as inappropriateUnder normal circumstances I think delivery and communication would have been better but due to Covid I understand this caused high demand.
Oct 12, 2020
Flag as inappropriateDelays due to covid 19 which were to be expected. This however did not impact on the quality or overall service. Beautiful bike!
Oct 9, 2020
Flag as inappropriateRibble were brilliant! It took a long time for the bike to arrive but it was worth the wait. I was kept up to date with my order.
Oct 6, 2020
Flag as inappropriateAbsilyrly amazing bike. I love it
Oct 3, 2020
Flag as inappropriateDue to covid and the strain on ribble it took longer than expected to receive my bike. But all well that ends well
Sep 28, 2020
Flag as inappropriateGreat service, communication was good throughout informing me of delays, and it was delivered a month early!
Sep 24, 2020
Flag as inappropriateRibble are terrible at build date, made to payments before I even had the bike, and its now at bike shop to get fixed. Ribble are terrible
Sep 23, 2020
Flag as inappropriateThe pandemic has had an impact on the speed of build and delivery but this did not bother me. Delighted with the end product :-)
Sep 23, 2020
Flag as inappropriateDelivery took over a month.. Not much communication in the meantime and it was delivered after the promised arrival date. Great bike though!
Sep 20, 2020
Flag as inappropriateBike was built later than promised. The whole industry is under pressure with coronavirus but communication could have been a lot better.
Sep 19, 2020
Flag as inappropriateCovid-19 played a part in delivery times. Comms were initially good but then got radio silence. More than happy with the bike though
Sep 18, 2020
Flag as inappropriateI’ve used Ribble before and once again they delivered a great product despite the pressures of Covid 19.
Sep 4, 2020
Flag as inappropriateExcellent program and Ribble accepted the order with the cyclescheme payment and delivered with zero hassle.
Sep 1, 2020
Flag as inappropriateVery long build/lead time that was not communicated. Took 2 months instead of 3 weeks. Otherwise well assembled, good quality, good value.
Aug 28, 2020
Flag as inappropriateReally easy to use, good help beforehand to decide what frame was right,great updates on the order through their online instant chat feature
Aug 27, 2020
Flag as inappropriateGreat communication from the company. Excellent build quality on the bike. No problems from start to finish. 5 stars guys. ????
Aug 26, 2020
Flag as inappropriateRibble were exceptionally good with resolving any issues I had and communicated throughout, even during these extreme times.
Aug 24, 2020
Flag as inappropriateTerrible communication (also took 2 months for delivery) but Live chat was helpful.
Aug 20, 2020
Flag as inappropriateThe delivery took a few weeks more than expected at first but I was expanded to all the way for the exceptional demand had caused the delay.
Aug 13, 2020
Flag as inappropriateI really like my new bike, however, the customer service at Ribble was pretty disappointing.
Aug 13, 2020
Flag as inappropriateWhen contacted the staff at Ribble were very helpful, however Ribble could have been more proactive in communicating additional delays.
Aug 12, 2020
Flag as inappropriateThe cycle itself is excellent and very good value for money. Unfortunately COVID caused some delay and the communication was below par
Aug 12, 2020
Flag as inappropriateVery good experience and the bike is better than even my very high expectations.
Aug 10, 2020
Flag as inappropriateImpacted by Covid-19 issues - but correspondence could have been better
Aug 10, 2020
Flag as inappropriateRibble customer service is terrible
Aug 7, 2020
Flag as inappropriateThere was a relatively short delay but considering this was in the middle of the Covid Pandemic understandable - communications very good.
Aug 7, 2020
Flag as inappropriateUnderstand that they were much busier than ever before but the communication was awful. Heard nothing to say bike was delayed after 2 months
Aug 6, 2020
Flag as inappropriateIt did take a while to arrive but ended up been deliverd a day earlier than expected when ordered, well woth the wait! Love the bike!
Aug 6, 2020
Flag as inappropriateRibble bike was delayed by 3 weeks
Jul 31, 2020
Flag as inappropriateI received no communication from Ribble for 2 months while waiting for my bike and it was 3 weeks late when it arrived.
Jul 30, 2020
Flag as inappropriateMy experience with Ribble has been flawless, my endurance SL is a superb flying machine. Buy British you will not be disappointed!
Jul 20, 2020
Flag as inappropriateRibble are struggling with volume currently and communications were not acceptable. I ordered in May and received the bike 16 days late.
Jul 18, 2020
Flag as inappropriateThe options available on the gravel bike i order were excellent. Allowed you could customize the bike to your style of riding - Brilliant
Jul 16, 2020
Flag as inappropriateExcellent communications. Speed of build and delivery was understandable impacted by the lockdown but they kept me well informed throughout.
Jul 13, 2020
Flag as inappropriateEven with all the current challenges going on, Ribble did an amazing job. Really excellent service
Jun 3, 2020
Flag as inappropriateGreat Customer experience!!
May 10, 2020
Flag as inappropriateRibble changed the specification of the item w/o notifying customer - the order was cancelled, the voucher refunded, and the reissued
May 4, 2020
Flag as inappropriateRibble were great, answered every question I had in a timely fashion even during lockdown & kept me up-to-date on my order progress
Apr 27, 2020
Flag as inappropriateInability to pay with credit card caused a lot of delay
Apr 26, 2020
Flag as inappropriateExcellent service, really fast delivery especially considering what is going on around the country
Apr 9, 2020
Flag as inappropriateResponded to my questions quickly, bike builder to customise bike is fantastic. Informed of order stages and delivery. First class.
Apr 8, 2020
Flag as inappropriateA few challenges in sourcing the frame required due to virus issues ! At all times the folk at Ribble were helpful and professional
Apr 6, 2020
Flag as inappropriateExcellend service, communication and delivery. Only stock Ribble bikes but they are great. Would recommend.
Feb 26, 2020
Flag as inappropriateEasy all the way ????????
Jan 14, 2020
Flag as inappropriateNice Bike Great scheme ::: Shame limited to £2000
Jan 14, 2020
Flag as inappropriateThe delivery was poor due to parceforce but Ribble were great. Extra kudos to the bike builder who did an excellent job. Very happy.
Jan 2, 2020
Flag as inappropriateReally excellent bike.
Dec 17, 2019
Flag as inappropriatePrompt delivery. Great bikes. Very responsive and helpful after-sales support with my questions and with ordering extras.
Dec 16, 2019
Flag as inappropriate.
Dec 10, 2019
Flag as inappropriateRibble service and quality at reasonable prices, a great experience that I can highly recommend and will be a returning customer.
Dec 5, 2019
Flag as inappropriateOrdering was the easy part but I had to call Ribble quite a bit as delivery was delayed and there was no updates.
Nov 20, 2019
Flag as inappropriateExcellent bike from Ribble, and service second to none.
Oct 31, 2019
Flag as inappropriateThey have told me that returns of cycles, faulty or not, is not possible if bought using the cycle to work scheme. Neither
Oct 11, 2019
Flag as inappropriateSuperb service and quality
Sep 20, 2019
Flag as inappropriateAs it was a busy period orders took longer than expected to be processed. Understandable but an update is always appreciated. Happy overall.
Sep 18, 2019
Flag as inappropriateCyclescheme took a while to finalise and Ribble took a long time to order!
Sep 17, 2019
Flag as inappropriateExtremely poor customer service. Took ages to process my certificate and I was forced to complain to get my bike at the last minute.
Sep 9, 2019
Flag as inappropriateribble were a great help will get another bike from ribble
Jul 30, 2019
Flag as inappropriateBrilliant simple smooth experience.
Jul 26, 2019
Flag as inappropriateRibble forgot to add the saddle in but Dee in customer services was exceptional and extremely helpful. she got it sent out next day.
Jul 1, 2019
Flag as inappropriateSeamless, end to end and kept well informed. Delivered as promised.
Jun 27, 2019
Flag as inappropriateV easy to use
Jun 26, 2019
Flag as inappropriateFantastic service, I’ll definitely remain a Ribble customer!
Jun 25, 2019
Flag as inappropriateLack of communication when frame size delayed by approx. 16 weeks from order. Communication better once I complained.
May 31, 2019
Flag as inappropriateThey were very late with sending the bike (took almost 2 months) and communication was poor.
May 29, 2019
Flag as inappropriateSome issues with after sales & had to wait 8 weeks due to pre-order on the frame (which I don't recall at time of placing my order)
May 28, 2019
Flag as inappropriateI have 2 Ribble Cycles both have exceeded my expectations, the customer service has always been very good I would recommend them.
May 28, 2019
Flag as inappropriateDelivery of the bike by Parcelforce was a complete mess, with am email with tracking details not sent by Ribble when the bike was despatched
May 24, 2019
Flag as inappropriateExcellent customer service and my bike was perfectly set up thank you
May 18, 2019
Flag as inappropriateVery pleased with the bike and how easy the process of purchasing it was.
Apr 22, 2019
Flag as inappropriateOnly complaint was Parcelforce as it was dispatched on a Thursday tracked but sat in the Bristol depot all weekend before Monday delivery
Apr 17, 2019
Flag as inappropriateOne of the best bangs for the buck in the market, UK made and beautiful bikes. Using the cyclescheme certificate is a breeze.
Apr 4, 2019
Flag as inappropriateMy order was messed up and delayed
Mar 25, 2019
Flag as inappropriateExcellent range of products and service. Will recommend this supplier to my friends.
Mar 6, 2019
Flag as inappropriateVery poor service from Ribble, constant delays in the bike arriving, poorly fitted mudguards meaning the bike was unrideable.
Mar 5, 2019
Flag as inappropriateI have visited the store in Preston. They have a great variety of bikes there which you can try. also assembly was quick and collection easy
Feb 25, 2019
Flag as inappropriateOrdered my bike in October, received the bike in January....
Feb 7, 2019
Flag as inappropriateI am really pleased with my purchase. I am just waiting for some good weather now!
Jan 30, 2019
Flag as inappropriateA specific delivery date, or weekend delivery couldn't be offered. But, Ribble did dispatch the bike on my preferred day to compensate.
Dec 19, 2018
Flag as inappropriate
Dec 5, 2018
Flag as inappropriateI like this company and would certainly use them again. Great product. Communication and systems a bit lacking though.
Dec 4, 2018
Flag as inappropriateBike great, but getting it is a challenge. Ribble refused to reserve a bike so no stock when I got voucher! Delivery got lost in Ireland.
Nov 15, 2018
Flag as inappropriateThe bike itself is put simply stunning! However the issues I had with over a month and with downgraded parts is another story!
Nov 6, 2018
Flag as inappropriateGreat service from ribble from start to finish.only flaw the courier never messaged to say delivery was on its way.just a knock on the door.
Oct 22, 2018
Flag as inappropriateRibble provided great advice throughout the buying process and kept me informed at all stages through the delivery process.
Sep 26, 2018
Flag as inappropriatewaited a few days between ordering my bike and getting an email from Ribble confirming delivery date
Sep 18, 2018
Flag as inappropriatebike arrived fully built and exceeded my expectations
Aug 31, 2018
Flag as inappropriatePut order in, no communication untill I called them.
Aug 10, 2018
Flag as inappropriateNeed more clarity on bikes available on cyclescheme, clearance or special offers don't apply apparently.
May 29, 2018
Flag as inappropriateI brought a Ribble CGR. Its a brilliant bike and works great for me on my commuting run. Its helping me cut down my commuting time to work
May 14, 2018
Flag as inappropriate