Long wait to receive the Bike, everything else was great although I had to chase to find out when the bike would be delivered.

Delivery date was delayed several times, and communication from the retailer was poor. Happy with the bike, once it was finally delivered

Very pleased with my Ribble bike. Website was easy to use and communication was good. Bike was delivered on time.Great company to deal with.

Seamless experience and excellent customer service

Brilliant company, very easy to deal with and very professional. Absolutely love the bike.

Absolute first class service, delivery was ahead of schedule and even though i havent put it all together yet, i have every faith its fab!

Ribble have great bikes and customer service

Arrived earlier than originally suggested so very happy

Quality bikes professionally built. Let down by long delays on the bike. Took nearly 4 months from date of order to receipt of bike

Ribble cycles had delays in the building of the bike, communications were poor, and frustrating, would I chose Ribble again....NO!

Fantastic service!

The process of ordering from Ribble was straightforward and the customer support is excellent.

It took 16 weeks for my bike to arrive. Communications from Ribble were terrible, I had to constantly chase them up in the final few weeks.

I just wish that Ribble had been honest and kept me informed about when the bicycle would have been delivered. As it was 2 months late

It took a while for the bike to arrive but this is understandable. Payment was simple and the bike is stunning.

Due to COVID, there was an expected wait of 3 months but Ribble delighted me with it after 2! The bike is fab and service amazing.

Bike ordered in June 2020, finally arrived mid October. Issue with sourcing parts during pandemic. I had to chase to find out progress....

Due to the volume of people wanting bikes during Covid-19, Ribble could not manage. Communication around delays was poor.

Bike perfect when arrived but had too wait two months due too coronavirus then it was 3 weeks late from planned delivery date

Covid delivery was extended to 3 months , they did deliver 2 weeks earlier than first advised. they only do Ribble bikes but that was OK

Customer service excellent, made use of online chat prior to purchasing. Bike arrived 4weeks earlier than expected. Happy but surprised!

The time from ordering to delivery was delayed by covid so I cannot mark Ribble down on that. Good product so I'm happy.

The Ribble SLe is amazing. The bike was built 1 month ahead of the forecast date. Customer services was fine

My bike was delivered this week and I’m delighted ????

The product from Ribble is fantastic but experienced poor communication and lengthy delays with bike build.

Lovely bike. Just took a LONG time between order and delivery. Worth the wait though.

My only problem was the lack of progress updates. I did not receive a dispatch email when the bike was on the way.

There was a delay in delivering my product due to Covid! The customer service and communication was faultless.

Very slow delivery - about three months. I know things are slightly difficult right now, but I was promised within a month, which slipped...

Would recommend Ribble great customer service really liked the live video link. Staff incredibly helpful and knowledgeable and great bike !

Under normal circumstances I think delivery and communication would have been better but due to Covid I understand this caused high demand.

Delays due to covid 19 which were to be expected. This however did not impact on the quality or overall service. Beautiful bike!

Ribble were brilliant! It took a long time for the bike to arrive but it was worth the wait. I was kept up to date with my order.

Absilyrly amazing bike. I love it

Due to covid and the strain on ribble it took longer than expected to receive my bike. But all well that ends well

Great service, communication was good throughout informing me of delays, and it was delivered a month early!

Ribble are terrible at build date, made to payments before I even had the bike, and its now at bike shop to get fixed. Ribble are terrible

The pandemic has had an impact on the speed of build and delivery but this did not bother me. Delighted with the end product :-)

Delivery took over a month.. Not much communication in the meantime and it was delivered after the promised arrival date. Great bike though!

Bike was built later than promised. The whole industry is under pressure with coronavirus but communication could have been a lot better.

Covid-19 played a part in delivery times. Comms were initially good but then got radio silence. More than happy with the bike though

I’ve used Ribble before and once again they delivered a great product despite the pressures of Covid 19.

Excellent program and Ribble accepted the order with the cyclescheme payment and delivered with zero hassle.

Very long build/lead time that was not communicated. Took 2 months instead of 3 weeks. Otherwise well assembled, good quality, good value.

Really easy to use, good help beforehand to decide what frame was right,great updates on the order through their online instant chat feature

Great communication from the company. Excellent build quality on the bike. No problems from start to finish. 5 stars guys. ????

Ribble were exceptionally good with resolving any issues I had and communicated throughout, even during these extreme times.

Terrible communication (also took 2 months for delivery) but Live chat was helpful.

The delivery took a few weeks more than expected at first but I was expanded to all the way for the exceptional demand had caused the delay.

I really like my new bike, however, the customer service at Ribble was pretty disappointing.

When contacted the staff at Ribble were very helpful, however Ribble could have been more proactive in communicating additional delays.

The cycle itself is excellent and very good value for money. Unfortunately COVID caused some delay and the communication was below par

Very good experience and the bike is better than even my very high expectations.

Impacted by Covid-19 issues - but correspondence could have been better

Ribble customer service is terrible

There was a relatively short delay but considering this was in the middle of the Covid Pandemic understandable - communications very good.

Understand that they were much busier than ever before but the communication was awful. Heard nothing to say bike was delayed after 2 months

It did take a while to arrive but ended up been deliverd a day earlier than expected when ordered, well woth the wait! Love the bike!

Ribble bike was delayed by 3 weeks

I received no communication from Ribble for 2 months while waiting for my bike and it was 3 weeks late when it arrived.

My experience with Ribble has been flawless, my endurance SL is a superb flying machine. Buy British you will not be disappointed!

Ribble are struggling with volume currently and communications were not acceptable. I ordered in May and received the bike 16 days late.

The options available on the gravel bike i order were excellent. Allowed you could customize the bike to your style of riding - Brilliant

Excellent communications. Speed of build and delivery was understandable impacted by the lockdown but they kept me well informed throughout.

Even with all the current challenges going on, Ribble did an amazing job. Really excellent service

Great Customer experience!!

Ribble changed the specification of the item w/o notifying customer - the order was cancelled, the voucher refunded, and the reissued

Ribble were great, answered every question I had in a timely fashion even during lockdown & kept me up-to-date on my order progress

Inability to pay with credit card caused a lot of delay

Excellent service, really fast delivery especially considering what is going on around the country

Responded to my questions quickly, bike builder to customise bike is fantastic. Informed of order stages and delivery. First class.

A few challenges in sourcing the frame required due to virus issues ! At all times the folk at Ribble were helpful and professional

Excellend service, communication and delivery. Only stock Ribble bikes but they are great. Would recommend.

Easy all the way ????????

Nice Bike Great scheme ::: Shame limited to £2000

The delivery was poor due to parceforce but Ribble were great. Extra kudos to the bike builder who did an excellent job. Very happy.

Really excellent bike.

Prompt delivery. Great bikes. Very responsive and helpful after-sales support with my questions and with ordering extras.

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Ribble service and quality at reasonable prices, a great experience that I can highly recommend and will be a returning customer.

Ordering was the easy part but I had to call Ribble quite a bit as delivery was delayed and there was no updates.

Excellent bike from Ribble, and service second to none.

They have told me that returns of cycles, faulty or not, is not possible if bought using the cycle to work scheme. Neither

Superb service and quality

As it was a busy period orders took longer than expected to be processed. Understandable but an update is always appreciated. Happy overall.

Cyclescheme took a while to finalise and Ribble took a long time to order!

Extremely poor customer service. Took ages to process my certificate and I was forced to complain to get my bike at the last minute.

ribble were a great help will get another bike from ribble

Brilliant simple smooth experience.

Ribble forgot to add the saddle in but Dee in customer services was exceptional and extremely helpful. she got it sent out next day.

Seamless, end to end and kept well informed. Delivered as promised.

V easy to use

Fantastic service, I’ll definitely remain a Ribble customer!

Lack of communication when frame size delayed by approx. 16 weeks from order. Communication better once I complained.

They were very late with sending the bike (took almost 2 months) and communication was poor.

Some issues with after sales & had to wait 8 weeks due to pre-order on the frame (which I don't recall at time of placing my order)

I have 2 Ribble Cycles both have exceeded my expectations, the customer service has always been very good I would recommend them.

Delivery of the bike by Parcelforce was a complete mess, with am email with tracking details not sent by Ribble when the bike was despatched

Excellent customer service and my bike was perfectly set up thank you

Very pleased with the bike and how easy the process of purchasing it was.

Only complaint was Parcelforce as it was dispatched on a Thursday tracked but sat in the Bristol depot all weekend before Monday delivery

One of the best bangs for the buck in the market, UK made and beautiful bikes. Using the cyclescheme certificate is a breeze.

My order was messed up and delayed

Excellent range of products and service. Will recommend this supplier to my friends.

Very poor service from Ribble, constant delays in the bike arriving, poorly fitted mudguards meaning the bike was unrideable.

I have visited the store in Preston. They have a great variety of bikes there which you can try. also assembly was quick and collection easy

Ordered my bike in October, received the bike in January....

I am really pleased with my purchase. I am just waiting for some good weather now!

A specific delivery date, or weekend delivery couldn't be offered. But, Ribble did dispatch the bike on my preferred day to compensate.

I like this company and would certainly use them again. Great product. Communication and systems a bit lacking though.

Bike great, but getting it is a challenge. Ribble refused to reserve a bike so no stock when I got voucher! Delivery got lost in Ireland.

The bike itself is put simply stunning! However the issues I had with over a month and with downgraded parts is another story!

Great service from ribble from start to finish.only flaw the courier never messaged to say delivery was on its way.just a knock on the door.

Ribble provided great advice throughout the buying process and kept me informed at all stages through the delivery process.

waited a few days between ordering my bike and getting an email from Ribble confirming delivery date

bike arrived fully built and exceeded my expectations

Put order in, no communication untill I called them.

Need more clarity on bikes available on cyclescheme, clearance or special offers don't apply apparently.

I brought a Ribble CGR. Its a brilliant bike and works great for me on my commuting run. Its helping me cut down my commuting time to work