Ribble Cycles (Online)
About Ribble Cycles (Online)
We love what we do, designing, building and riding our bikes, and we want everyone else to love cycling too! That’s why we offer excellent quality bikes for arguably the best value in the market.
Each bike hand assembled in England, one bike, one mechanic. Tried, tested and proven by industry experts.
- Sale bikes included
- Click and collect
- Home delivery
- Order tracking
- Electric Bikes
4.4 out of 5
- Speed of delivery
- After sales communication
- Product range
- Easy to use website
- Female friendly
All reviews are based on verified purchases.
The options available on the gravel bike i order were excellent. Allowed you could customize the bike to your style of riding - Brilliant
Jul 16, 2020Flag as inappropriate
Excellent communications. Speed of build and delivery was understandable impacted by the lockdown but they kept me well informed throughout.
Jul 13, 2020Flag as inappropriate
Even with all the current challenges going on, Ribble did an amazing job. Really excellent service
Jun 3, 2020Flag as inappropriate
Great Customer experience!!
May 10, 2020Flag as inappropriate
Ribble changed the specification of the item w/o notifying customer - the order was cancelled, the voucher refunded, and the reissued
May 4, 2020Flag as inappropriate
Ribble were great, answered every question I had in a timely fashion even during lockdown & kept me up-to-date on my order progress
Apr 27, 2020Flag as inappropriate
Inability to pay with credit card caused a lot of delay
Apr 26, 2020Flag as inappropriate
Excellent service, really fast delivery especially considering what is going on around the country
Apr 9, 2020Flag as inappropriate
Responded to my questions quickly, bike builder to customise bike is fantastic. Informed of order stages and delivery. First class.
Apr 8, 2020Flag as inappropriate
A few challenges in sourcing the frame required due to virus issues ! At all times the folk at Ribble were helpful and professional
Apr 6, 2020Flag as inappropriate
Excellend service, communication and delivery. Only stock Ribble bikes but they are great. Would recommend.
Feb 26, 2020Flag as inappropriate
Easy all the way ????????
Jan 14, 2020Flag as inappropriate
Nice Bike Great scheme ::: Shame limited to £2000
Jan 14, 2020Flag as inappropriate
The delivery was poor due to parceforce but Ribble were great. Extra kudos to the bike builder who did an excellent job. Very happy.
Jan 2, 2020Flag as inappropriate
Really excellent bike.
Dec 17, 2019Flag as inappropriate
Prompt delivery. Great bikes. Very responsive and helpful after-sales support with my questions and with ordering extras.
Dec 16, 2019Flag as inappropriate
Dec 10, 2019Flag as inappropriate
Ribble service and quality at reasonable prices, a great experience that I can highly recommend and will be a returning customer.
Dec 5, 2019Flag as inappropriate
Ordering was the easy part but I had to call Ribble quite a bit as delivery was delayed and there was no updates.
Nov 20, 2019Flag as inappropriate
Excellent bike from Ribble, and service second to none.
Oct 31, 2019Flag as inappropriate
They have told me that returns of cycles, faulty or not, is not possible if bought using the cycle to work scheme. Neither
Oct 11, 2019Flag as inappropriate
Superb service and quality
Sep 20, 2019Flag as inappropriate
As it was a busy period orders took longer than expected to be processed. Understandable but an update is always appreciated. Happy overall.
Sep 18, 2019Flag as inappropriate
Cyclescheme took a while to finalise and Ribble took a long time to order!
Sep 17, 2019Flag as inappropriate
Extremely poor customer service. Took ages to process my certificate and I was forced to complain to get my bike at the last minute.
Sep 9, 2019Flag as inappropriate
ribble were a great help will get another bike from ribble
Jul 30, 2019Flag as inappropriate
Brilliant simple smooth experience.
Jul 26, 2019Flag as inappropriate
Ribble forgot to add the saddle in but Dee in customer services was exceptional and extremely helpful. she got it sent out next day.
Jul 1, 2019Flag as inappropriate
Seamless, end to end and kept well informed. Delivered as promised.
Jun 27, 2019Flag as inappropriate
V easy to use
Jun 26, 2019Flag as inappropriate
Fantastic service, I’ll definitely remain a Ribble customer!
Jun 25, 2019Flag as inappropriate
Lack of communication when frame size delayed by approx. 16 weeks from order. Communication better once I complained.
May 31, 2019Flag as inappropriate
They were very late with sending the bike (took almost 2 months) and communication was poor.
May 29, 2019Flag as inappropriate
Some issues with after sales & had to wait 8 weeks due to pre-order on the frame (which I don't recall at time of placing my order)
May 28, 2019Flag as inappropriate
I have 2 Ribble Cycles both have exceeded my expectations, the customer service has always been very good I would recommend them.
May 28, 2019Flag as inappropriate
Delivery of the bike by Parcelforce was a complete mess, with am email with tracking details not sent by Ribble when the bike was despatched
May 24, 2019Flag as inappropriate
Excellent customer service and my bike was perfectly set up thank you
May 18, 2019Flag as inappropriate
Very pleased with the bike and how easy the process of purchasing it was.
Apr 22, 2019Flag as inappropriate
Only complaint was Parcelforce as it was dispatched on a Thursday tracked but sat in the Bristol depot all weekend before Monday delivery
Apr 17, 2019Flag as inappropriate
One of the best bangs for the buck in the market, UK made and beautiful bikes. Using the cyclescheme certificate is a breeze.
Apr 4, 2019Flag as inappropriate
My order was messed up and delayed
Mar 25, 2019Flag as inappropriate
Excellent range of products and service. Will recommend this supplier to my friends.
Mar 6, 2019Flag as inappropriate
Very poor service from Ribble, constant delays in the bike arriving, poorly fitted mudguards meaning the bike was unrideable.
Mar 5, 2019Flag as inappropriate
I have visited the store in Preston. They have a great variety of bikes there which you can try. also assembly was quick and collection easy
Feb 25, 2019Flag as inappropriate
Ordered my bike in October, received the bike in January....
Feb 7, 2019Flag as inappropriate
I am really pleased with my purchase. I am just waiting for some good weather now!
Jan 30, 2019Flag as inappropriate
A specific delivery date, or weekend delivery couldn't be offered. But, Ribble did dispatch the bike on my preferred day to compensate.
Dec 19, 2018Flag as inappropriate
Dec 5, 2018Flag as inappropriate
I like this company and would certainly use them again. Great product. Communication and systems a bit lacking though.
Dec 4, 2018Flag as inappropriate
Bike great, but getting it is a challenge. Ribble refused to reserve a bike so no stock when I got voucher! Delivery got lost in Ireland.
Nov 15, 2018Flag as inappropriate
The bike itself is put simply stunning! However the issues I had with over a month and with downgraded parts is another story!
Nov 6, 2018Flag as inappropriate
Great service from ribble from start to finish.only flaw the courier never messaged to say delivery was on its way.just a knock on the door.
Oct 22, 2018Flag as inappropriate
Ribble provided great advice throughout the buying process and kept me informed at all stages through the delivery process.
Sep 26, 2018Flag as inappropriate
waited a few days between ordering my bike and getting an email from Ribble confirming delivery date
Sep 18, 2018Flag as inappropriate
bike arrived fully built and exceeded my expectations
Aug 31, 2018Flag as inappropriate
Put order in, no communication untill I called them.
Aug 10, 2018Flag as inappropriate
Need more clarity on bikes available on cyclescheme, clearance or special offers don't apply apparently.
May 29, 2018Flag as inappropriate
I brought a Ribble CGR. Its a brilliant bike and works great for me on my commuting run. Its helping me cut down my commuting time to work
May 14, 2018Flag as inappropriate