Ribble Cycles
About Ribble Cycles
Ribble Cycles
We love what we do, designing, building and riding our bikes, and we want everyone else to love cycling too! That’s why we offer excellent quality bikes for arguably the best value in the market.
Each bike hand assembled in England, one bike, one mechanic. Tried, tested and proven by industry experts.
Store Features
- Sale bikes included
- Click and collect
- Home delivery
- Order tracking
- Electric Bikes
Gallery
Store Ratings
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Average rating
4.2 out of 5
- Speed of delivery
- After sales communication
- Product range
- Easy to use website
- Female friendly
Reviews
All reviews are based on verified purchases.
(Show all)
Nice and easy process, good service and items well packaged and just as described. Thanks
Mar 17, 2024
Flag as inappropriateV happy with my Ribble e-bike and delivery speed. Communication re delivery could be better - no email from Ribble, just txt from Courier.
Mar 7, 2024
Flag as inappropriateGood prompt service
Mar 5, 2024
Flag as inappropriateVery good service and I was kept informed on the progress of my bike in a timely manner during the process.
Mar 5, 2024
Flag as inappropriateNo additional comments
Mar 3, 2024
Flag as inappropriateSuperb level of service from my first contact with Ribble to the bike being delivered. I have been out on the bike and am delighted with it.
Feb 25, 2024
Flag as inappropriateRibble cycles were excellent and the bike Is fantastic, I was not impressed with how long it Took cyclescheme to process the request.
Feb 21, 2024
Flag as inappropriateDelays in parts lead to a later delivery but I was kept informed at every step. Quick response from customer service to all queries
Feb 21, 2024
Flag as inappropriateRibble were great - had some difficulty in how different retailers deal with cyclescheme orders. Particularly with some sale items.
Feb 12, 2024
Flag as inappropriateRibble's customer service support is excellent.
Jan 4, 2024
Flag as inappropriateExcellent customer service especially when there was a little delay on there end.
Dec 14, 2023
Flag as inappropriateNo problems - Great service
Dec 13, 2023
Flag as inappropriateFantastic service - It was made so easy to buy using the cyclescheme certificate and a brilliant bike as well.
Dec 8, 2023
Flag as inappropriateRibble were great! A good quality bike at a very competitive price.
Dec 8, 2023
Flag as inappropriateExcellent, easy service.
Dec 7, 2023
Flag as inappropriateThe order kept being delayed, and unless I asked, there was no notification. The online tracking was a joke
Dec 5, 2023
Flag as inappropriateBike arrived early but bits missing and no call to say why. Chain rusted after 1 ride still waiting for replacement after 2 weeks.
Nov 21, 2023
Flag as inappropriateI could not have had a worse experience with this retailer, first order not processed, re ordered, wrong bike delivered, still awaiting del.
Nov 14, 2023
Flag as inappropriateGreat
Oct 30, 2023
Flag as inappropriatenfgnfgn
Oct 25, 2023
Flag as inappropriateLoved Ribbles service, delivery was longer than I expected. Bike fitting, shop support was excellent.
Oct 17, 2023
Flag as inappropriateAfter a mix up with my delivery where I requested a shop build and collection. The customer services from Calvin and Ribble was superb.
Oct 16, 2023
Flag as inappropriateGreat professional service. Bike made and shipped quicker than expected. Shame the cyclescheme "cap" is set at £3,500.
Oct 16, 2023
Flag as inappropriateBike not the same as the pictures on the website Overall very disappointed with the product provided
Oct 4, 2023
Flag as inappropriateTheir website was very easy to use and provided an impressive amount of bike customization, all my queries were answered promptly.
Sep 26, 2023
Flag as inappropriateGreat service and fantastic bike
Sep 21, 2023
Flag as inappropriateGreat customer service. Would recommend
Sep 15, 2023
Flag as inappropriateOrdering online was simple with a cyclescheme certificate. Delivery of bike took a while, but more a reflection on current bike supply chain
Sep 11, 2023
Flag as inappropriateDelivery delayed twice, then delivered incorrectly during my holiday period. Item missing on delivery had to be sent later.
Sep 8, 2023
Flag as inappropriateBeautiful bike, easy ordering and fabulous comms
Sep 7, 2023
Flag as inappropriateRibble only 2 star very poor on supplying Bike and extras ordered.
Aug 29, 2023
Flag as inappropriateVery very poor customer service and care
Aug 27, 2023
Flag as inappropriateQuite slow delivery with a few pushbacks on the expected date. Which seems typical at Ribble
Aug 18, 2023
Flag as inappropriateProcess took too long, delays with employer paying, bike build delays and initially lack of communication until I complained.
Aug 17, 2023
Flag as inappropriateExcellent service throughout, quick and easy, very fast delivery.
Aug 17, 2023
Flag as inappropriateDelivery was shocking, they (DX) left my parcel outside my house and forged my signature as I wasn't at home when it was delivered,
Aug 11, 2023
Flag as inappropriate-
Aug 9, 2023
Flag as inappropriateDelivery from Ribble was fine but the courier refused to take the bike one floor up to the flat and wanted to leave it outside the building.
Aug 8, 2023
Flag as inappropriateApartt from delivery being delayed by 1 month everything was perfect. they even provided a new seat clamp when the first one arrived damaged
Aug 3, 2023
Flag as inappropriateI love the bike and paying was very easy, but delivery was slow and communication was misleading i.e. thought would get the bike sooner.
Aug 1, 2023
Flag as inappropriateI experienced a 6 month delay in receiving the order and the bike had a tech issue after the first ride and has been sent back for a month.
Jul 25, 2023
Flag as inappropriateOrdered in October delivered in June, too long. Bike arrived incomplete, mud guards and lights missing. Great bike. Ribble website poor
Jul 19, 2023
Flag as inappropriateBike has broken after the 1st ride, promised 2 x call backs from Ribble, still nothing customer service is shocking!!!! do not use Ribble
Jul 18, 2023
Flag as inappropriateRibble were excellent. sadly their courier was less so. A 3day delivery took 7 & delivery info was last minute so difficult to plan for.
Jul 18, 2023
Flag as inappropriateI love RIBBLE and they have great with everything
Jul 18, 2023
Flag as inappropriateOverall good, but no instructions to build bike, and delivery status website poor
Jul 11, 2023
Flag as inappropriateIt was so easy to implement
Jul 10, 2023
Flag as inappropriateAll worked very quickly and great value for money using the Scheme
Jul 10, 2023
Flag as inappropriateeverything was very easy and simple to use
Jul 10, 2023
Flag as inappropriateGreat experience buying but aftersales service very poor - impossible to speak to someone about issues with the bike - eventually resolved
Jun 29, 2023
Flag as inappropriateThere was an early issue with my voucher and I had to request a replacement, however that process was really smooth.
Jun 27, 2023
Flag as inappropriateVery satisfied
Jun 21, 2023
Flag as inappropriateVery happy with Ribble Cycles
Jun 19, 2023
Flag as inappropriatesmooth service generally
Jun 16, 2023
Flag as inappropriateVery easy system to use from start to finish
Jun 13, 2023
Flag as inappropriateI did not get warning or control of delivery date which is important for a delivery of that kind so was very lucky I happened to be in
Jun 13, 2023
Flag as inappropriateTook over 6 months for the bike to be made , which was very frustrating.
Jun 4, 2023
Flag as inappropriateI visited the Birmingham Store to order my cycle. The staff were excellent. Incredibly helpful and knowledgeable.
Jun 2, 2023
Flag as inappropriateGreAt bike at this price, very happy to out on it, would buy again.
May 31, 2023
Flag as inappropriate
May 30, 2023
Flag as inappropriateperfect customer relations. A pleasure to deal with.
May 30, 2023
Flag as inappropriateRibble was fantastic
May 30, 2023
Flag as inappropriateGreat bike and wonderful scheme
May 24, 2023
Flag as inappropriateTimeline was protracted but that may be combination of factors - not just cyclescheme
May 24, 2023
Flag as inappropriateGreat service and the team were very helpful. i would be very comfortable recommending Ribble for both service and product
May 24, 2023
Flag as inappropriateThe bikes, the quality and range are excellent. However, delivery dates are often delayed with poor communication. Aftersales is also poor.
May 17, 2023
Flag as inappropriateNO Additional Comments to make
May 15, 2023
Flag as inappropriatePayment by cycle scheme was fine, but the delivery was persistently delayed and on spurious grounds. Poor communication from sales team.
May 2, 2023
Flag as inappropriateVery good. Only point was there are no instructions on how to build the bike within the box. An easy Google sorted this so no problem!
May 2, 2023
Flag as inappropriate-
May 2, 2023
Flag as inappropriatelead time was long. Communication was not so good when the bike was sent. I only knew it was coming when I got a text an hour before it came
Apr 24, 2023
Flag as inappropriateComponent availability is slowing delieveries. Customer service was excellent however
Apr 23, 2023
Flag as inappropriateLoads of delays and very poor communication from Ribble on delivered dates.
Apr 17, 2023
Flag as inappropriateTook Seven Months to fufil order.
Apr 12, 2023
Flag as inappropriateRibble delayed the delivery of the cycle multiple times and took 6 months to delivery the cycle rather than the 3 months stated.
Mar 24, 2023
Flag as inappropriateWe should be able to secure a sale price with a retailer and pay a deposit for the build. Then have that refunded to us when the voucher is
Mar 22, 2023
Flag as inappropriateA surprisingly easy and efficient process!
Mar 22, 2023
Flag as inappropriateThe team at Ribble were fantastic and the bike is superb!
Mar 20, 2023
Flag as inappropriateBrilliant experience
Mar 8, 2023
Flag as inappropriateEstimated delivery date was awful. Brought it for Nov delivery, came in Feb, dates kept moving the day before delivery. Really poor
Mar 2, 2023
Flag as inappropriateThe bike is amazing and would buy from this brand again.
Mar 2, 2023
Flag as inappropriateExcellent scheme. Ribble were outstanding.
Feb 27, 2023
Flag as inappropriateGreat bike, great scheme, although I started paying out months before I received the bike, so there was less chance of cancellation.
Feb 26, 2023
Flag as inappropriateNo other comments.
Feb 23, 2023
Flag as inappropriateRibble were subject to a lot of delays that I understand are commonplace in bike components nowadays. They did their best to keep me updated
Feb 22, 2023
Flag as inappropriateGreat experience with Ribble, bike is fantastic, delivered ahead of time, I couldn't recommend them more! Thank you!
Feb 1, 2023
Flag as inappropriateThe use of the certificate was easy but order amendments means I have balance left but not sure if I can use it.
Jan 30, 2023
Flag as inappropriateRibble Cycles went out of their way in terms of customer experience and I would highly recommend them. I love my new bike!
Jan 30, 2023
Flag as inappropriate7 month wait, bike arrived not on specified date, damaged! Ribble reimbursed local shop to repair who found a washer missing in the build!
Jan 30, 2023
Flag as inappropriateI would not recommend Ribble cycles, bike was months late, once arrived the bike was scratched.
Jan 30, 2023
Flag as inappropriateRibble sell their own brand so range of brands is lower score. The range of bikes is excellent and they have good customer service.
Jan 13, 2023
Flag as inappropriateRibble were able to build and deliver ahead of schedule, however the tracking system and communication did not keep me updated as expected.
Jan 6, 2023
Flag as inappropriateRibble delivered my bike with a 3-4 month delay. I would not recommend them if you want your bike on time. Their customer service is bad.
Dec 21, 2022
Flag as inappropriateGreat company, brilliant products and superb build and detail. Staff are communicative, but website lets them down, especially order status
Dec 5, 2022
Flag as inappropriateSmooth fast process. Bike came well packaged, was supplied with good quality assembly tools and a comprehensive set up guide.
Dec 1, 2022
Flag as inappropriateGreat purchase process, with custom build options, and communication throughout relatively good, albeit late notifications of delays
Nov 24, 2022
Flag as inappropriateFantastic experience with Ribble at the Birmingham store - both at point of sale and when I collected my bike
Nov 21, 2022
Flag as inappropriateI ordered my bicycle in early May, Ribble promised it in August and the bicycle finally arrived mid October, so disappointed with delivery.
Nov 14, 2022
Flag as inappropriateStill waiting for bike to be delivered. Supply problems. Difficult getting a response from Ribble. I have asked them to cancel my order.
Nov 12, 2022
Flag as inappropriateQuality bikes. If you go to the store they will make it to measure. Took a few weeks to arrive, but we’ll worth the wait.
Nov 7, 2022
Flag as inappropriatedelivery delays from the retailer so i have not recieved my product yet.
Oct 28, 2022
Flag as inappropriateThe bike is good, the wait was ridiculous - 14 April order to 7 October delivery of the bike to the shop. Ribble customer service is patchy
Oct 18, 2022
Flag as inappropriateRibble were 2 weeks late delivering my bike and i had to chase them for updates rather than them keeping me informed which wasn't good.
Oct 18, 2022
Flag as inappropriateVery helpful team both in-store and head office. Many thanks to the whole team
Oct 13, 2022
Flag as inappropriateGreat bike but getting support was tricky. The sales setup is fantastic as they can give you a virtual tour.
Sep 26, 2022
Flag as inappropriateVery good customer service and bike delivered on date promised from order.
Sep 19, 2022
Flag as inappropriateBike broke on first outing :( front mech snapped as well as chain. Hope to sort tomorrow.
Sep 19, 2022
Flag as inappropriateGreat product, really high quality items. Little bit of a wait time but totally worth it.
Sep 13, 2022
Flag as inappropriateGREAT SERVICE FROM RIBBLE.
Sep 7, 2022
Flag as inappropriateGreat bike - but took 5 months to arrive. When I ordered the proposed delivery was the following month. So be patient!
Sep 2, 2022
Flag as inappropriateLove my endurance Ti
Aug 18, 2022
Flag as inappropriateDelivery was a shambles. Royal mail not good, changed delivery times twice.
Aug 16, 2022
Flag as inappropriateRibble Cycles have been dreadful to deal with, poor communication, bike took 14 months to be delivered. Very disappointed.
Aug 15, 2022
Flag as inappropriateI waited 11 months for my cycle. Communication was poor as to reasons for delays. Bike was received damaged and had to be repaired.
Aug 11, 2022
Flag as inappropriateDelivery of product took nearly 11 months, but bike is amazing and no complaints once it arrived
Aug 8, 2022
Flag as inappropriateDealing with Ribble has been a nightmare. They took 8 months to build my bike. Ther customer service was non-existent.
Jul 29, 2022
Flag as inappropriateit took 10 months to get the bike - 3 months longer than expected.
Jul 25, 2022
Flag as inappropriateEasy to start the procedure and the same right through to the end
Jul 25, 2022
Flag as inappropriateDue to ongoing supply issues i had to wait more than 11 months to receive the bike despite being told that it would be available
Jul 22, 2022
Flag as inappropriateRibble Cycles were extremely helpful and friendly.
Jul 20, 2022
Flag as inappropriateVery slow delivery, due to in store recommending bikes they did not have the parts to produce. and no comms from Ribble until i made contact
Jun 30, 2022
Flag as inappropriateNA
Jun 28, 2022
Flag as inappropriateThe second time I have used Ribble, and both times the service and level of after-sales care have been exemplary. Highly recommended!
Jun 15, 2022
Flag as inappropriateMy delivery kept getting put back and after a 6 month delay, I opted for another bike. Ease of communicates was bad - email,chat, phone
Jun 15, 2022
Flag as inappropriateBuild and delivery kept being delayed through various issues.
Jun 9, 2022
Flag as inappropriateTook 6 months longer than originally stated to deliver my bike
Jun 7, 2022
Flag as inappropriateNov 2021: Ordered with estimated delivery Feb 2022 Feb: delayed until Mar Mar: delayed until Apr Apr: delayed until May Jun: delivered
Jun 6, 2022
Flag as inappropriateExcellent service. Very fast. And a great bike!
May 25, 2022
Flag as inappropriateRibble took 10.5mths to deliver bike. Original wait stated as 3mths. Their comms are atrocious. We would never recommend them!
May 24, 2022
Flag as inappropriateThe bikes are fabulous and worth the effort, the waiting list is long, comms with Ribble are dire, be prepared for a long silent wait.
May 18, 2022
Flag as inappropriateI am yet to receive my bike
May 3, 2022
Flag as inappropriateVery difficult to purchase bikes but think that is due to supply chain issues rather than the cycle scheme
Apr 26, 2022
Flag as inappropriateHappy with the bike and the service. Would definitely use Ribble again.
Apr 20, 2022
Flag as inappropriateLong Lead Times. Couldn't get desired spec *BUT* Ribble were UPFRONT and OPEN about this.
Mar 8, 2022
Flag as inappropriateLong waiting lists, but great bikes
Mar 7, 2022
Flag as inappropriateI would never buy a bike from Ribble again. The communication has been terrible and they have delivered my bike with components not ordered.
Mar 2, 2022
Flag as inappropriateBesides the delivery time Ribble has been great. There’s a parts shortage, so understandable. Great bike though.
Mar 2, 2022
Flag as inappropriatetook 6 months to arrive, had to chase many times, twitter and still barely got any information about what was delayed and the status
Feb 23, 2022
Flag as inappropriateRibble were brilliant. Love the bike! Rear mudguard slightly misaligned but easy fix and could have happened in transit. Loyal customer now!
Feb 2, 2022
Flag as inappropriateorder took 7months, it was worth the wait though.
Jan 31, 2022
Flag as inappropriateReally happy with the service :)
Jan 4, 2022
Flag as inappropriateDelivery dates changed without notice and eventually delivered a week earlier than expected at v short notice. A little more communication
Dec 7, 2021
Flag as inappropriateDue to supply problems , it took over 7 months to receive bike. That was no the fault of Ribble . However their communication was poor.
Dec 6, 2021
Flag as inappropriatePoor Customer Service from Ribble. 6 months for delivery and no updates, I was constantly having to chase them
Nov 12, 2021
Flag as inappropriateLovely bike but Ribble really needs to work on its customer service. A lack of communication and unfullfilled promises.
Oct 28, 2021
Flag as inappropriateIt is a fantastic bike that arrived when they said it would. The ordering bit with the Cyclescheme Certificate was a bit of a faff.
Oct 28, 2021
Flag as inappropriateHad to return the package due to not being happy with the bike
Oct 27, 2021
Flag as inappropriateTook my money in February said bike in May got it in September after 6 other dates !! Very very poor !!
Oct 20, 2021
Flag as inappropriateMy bike was delayed over and over again but I've finally got it now 9 months after I ordered it. Seems fine but not ridden it yet!
Oct 20, 2021
Flag as inappropriateNobody seemed interested in me not being able to check out. Ended up sorting it myself after 3 weeks of waiting. Delivered fast afterwards.
Oct 20, 2021
Flag as inappropriateThe cycle ordered was not the one delivered. Still communicating about the issue.
Oct 19, 2021
Flag as inappropriateThe issues on delivery were based on global supply chain issues, but general comms could have been better (more proactive).
Oct 18, 2021
Flag as inappropriateInitial communication was great, but as delays hit, found they just bounced delivery date monthly rather than offer new, accurate estimate.
Oct 11, 2021
Flag as inappropriatethe Ribble products are beautiful and functional and generally fairly priced, however the customer service and communication was appalling.
Oct 6, 2021
Flag as inappropriateThe staff were really friendly and helpful.
Oct 1, 2021
Flag as inappropriateRibble were awful in stringing out the delivery and misleading build time.
Sep 20, 2021
Flag as inappropriateExternal factors impacted the speed of the build (over 10 months wait), usually with no explanation or further incorrect completion dates.
Sep 14, 2021
Flag as inappropriateThis is the worst consumer experience I have ever had and I would not recommend Ribble to others.
Sep 2, 2021
Flag as inappropriateCommunication was frequent, but info was inconsistent between the emails I received and those given on my account at their website.
Aug 31, 2021
Flag as inappropriateFantastic bike, and great value. Delivery was 3 weeks earlier than expected (bike part supply chain is hell at the moment). Recommended.
Aug 29, 2021
Flag as inappropriateShould be more info on the Cyclescheme website to say that you can't split your voucher between 2 sites.
Aug 23, 2021
Flag as inappropriateA global issue, but wait on delivery and confirmation was very slow. Disappointed with poor level of comms.
Aug 23, 2021
Flag as inappropriateThe staff at Ribble Dartford are awesome and do a fantastic job. The service was outstanding overall. My experience was phenomenal
Aug 19, 2021
Flag as inappropriateThe fortnightly updates that Ribble said they would send didn't happen.
Aug 16, 2021
Flag as inappropriateInitially no communication from Ribble, however once issues resolved they came good
Aug 16, 2021
Flag as inappropriateStill have not received the bike
Aug 14, 2021
Flag as inappropriateGreat all round service!
Aug 11, 2021
Flag as inappropriateHad a 8month wait from order to delivery, communication regarding delay could have been better
Aug 8, 2021
Flag as inappropriatePoor customer service updates from Ribble. No communication for first 3 months then delivery date delayed twice. Great bike though.
Aug 6, 2021
Flag as inappropriateEasy to order although with current world events there are stock shortages. Bike customisation could be better - custom paint expensive.
Aug 5, 2021
Flag as inappropriateGreat I store support
Jul 30, 2021
Flag as inappropriateterrible service, communication-nonexistent, eventually got bike was built wrong, had to pay to get it sorted still waiting for money back
Jul 22, 2021
Flag as inappropriateExcellent customer service and quality of bike from Ribble. Took a while to deliver but worth the wait to guarantee my bike!
Jul 14, 2021
Flag as inappropriateWould have liked to have picked up the bike from the store as had to undertake some aspects of the assembly myself.
Jul 14, 2021
Flag as inappropriateExcellent service. Would thoroughly recommend.
Jul 14, 2021
Flag as inappropriatequick and easy
Jul 14, 2021
Flag as inappropriateOutstanding customer service. Highly recommended
Jul 14, 2021
Flag as inappropriateMassive delays due to COVID. Not their fault!
Jul 12, 2021
Flag as inappropriateDelay after delay in getting the bike delivered. I had to ring / email loads to keep chasing up delivery date. Good bike though.
Jul 7, 2021
Flag as inappropriateUnder the difficult circumstances of component supply Ribble did a fantastic job of delivering the bike 6 weeks ahead of schedule.
Jul 2, 2021
Flag as inappropriateI went to the new shop in Clitheroe. My bike was up on a display stand with a welcome message. A fabulous experience well done Ribble cycles
Jul 1, 2021
Flag as inappropriateExcellent product (despite a few teething problems) but it is just the lead time.....But worth the wait in the end.
Jun 29, 2021
Flag as inappropriatePleased to eventually get the bike but very disappointed by communication from Ribble. When I left a negative review suddenly I got my bike!
Jun 28, 2021
Flag as inappropriateIt took 6 months for my bike to arrive and i only received any communication about it after i complained
Jun 28, 2021
Flag as inappropriateBit of a wait for the bike but well worth it
Jun 28, 2021
Flag as inappropriateReally good service and fantastic bike. Ribble don't sell other brands so I can't give stars. Would recommend Ribble very highly.
Jun 24, 2021
Flag as inappropriateReally good service
Jun 22, 2021
Flag as inappropriateSized wrong frame size due to not being allowed to get on a bike , bike was said to be in stock but took a lot longer to arrive no informati
Jun 22, 2021
Flag as inappropriateRibble only sell their own bikes, and so range is necessarily limited! Otherwise, really great
Jun 17, 2021
Flag as inappropriateExcellent service, the bike was delivered perfectly built, with clear instructions on how to attach pedals and handlebars, 11 out of 10
Jun 17, 2021
Flag as inappropriateRibble just sell Ribble bikes, so I can hardly give them 5 stars for range of brands... but they have most regular options covered!
Jun 16, 2021
Flag as inappropriateAlthough I had a bit of a wait for my bike to be built, it was well worth it. Absolutely fabulous bike. Customer service was first class.
Jun 11, 2021
Flag as inappropriateExcellent service have recommended to other people ?????
Jun 11, 2021
Flag as inappropriateGreat service from Ribble from the start to the delivery of my bike.
Jun 11, 2021
Flag as inappropriateVery helpful in advising on correct size of frame. Bikes are assembled to order and arrived early. very happy!
Jun 10, 2021
Flag as inappropriateMy negative comments have little to do with Ribble, but were mainly due to the effects of the pandemic.
Jun 10, 2021
Flag as inappropriateDelayed due to stock availability Dec / Jan - then had issues with frame, resolved quickly. Cheers!!!
Jun 9, 2021
Flag as inappropriateI know I have had a great experience with Ribble but I am aware that there are long waits due component availability.
Jun 9, 2021
Flag as inappropriateExcellent service, wonderful bike, only gave 4 stars as had to wait 3 months for delivery
Jun 9, 2021
Flag as inappropriateHad a great experience!
Jun 9, 2021
Flag as inappropriateDespite the difficulties getting bikes at present and the availability, Ribble kept me informed throughout the process and the bike is great
Jun 8, 2021
Flag as inappropriateRange of brands is not appropriate, as Ribble is a single supplier, but their range of bikes is excellent. The Bike i bought is also very go
Jun 2, 2021
Flag as inappropriateHad some issues redeeming the ceritificate.
May 19, 2021
Flag as inappropriateRibble only sell their own bikes and parts so the available range is their own stuff only.
May 19, 2021
Flag as inappropriateDue to current supply issues in the industry in general, I was prepared to wait longer for the bike, but got it 4weeks early.*****
May 14, 2021
Flag as inappropriateGreat support from Ribble Cycles before, during and after the purchase. Great bike. Website intuitive, designed to support Cyclescheme.
May 12, 2021
Flag as inappropriateWas very impressed with Ribble - their website is excellent, the order process easy, quick delivery and the bike is perfect!
May 7, 2021
Flag as inappropriateGreat bike, delievered ahead of schedule, no complaints.
Apr 28, 2021
Flag as inappropriateThey forgot the pedals that I ordered after loooong wait and did not put the bike together correctly and nearly had accident as a result!
Apr 27, 2021
Flag as inappropriatePrice changed from initial quote to purchase from Ribble. No response to email query about build.
Apr 23, 2021
Flag as inappropriateGreat communication. Got a call when bike arrived to check it was all fine. Bike is amazing
Apr 21, 2021
Flag as inappropriateTook a while for certificate to be approved and issued (2 months). Once issued process ran smoothly.
Apr 21, 2021
Flag as inappropriateRibble experience was fantastic start to finish.
Apr 14, 2021
Flag as inappropriateRibble were excellent from start to finish, would definitely recommend.
Apr 12, 2021
Flag as inappropriateExcellent service throughout. Delay in delivery due to pandemic but well worth the wait.
Apr 11, 2021
Flag as inappropriateDelivery was longer than expected but understanable due to high demand.
Apr 8, 2021
Flag as inappropriateI found Ribble extremely helpful, and Due to the delays that COVID introduced they were kept me fully up to date on when my build would be r
Apr 8, 2021
Flag as inappropriateYou could have a better choice of higher range brands available (Canyon etc). Ribble have far too long lead in time.
Apr 8, 2021
Flag as inappropriateExtended delivery times due to high demand nationally. Bike arrived sooner than estimated. Great comms.
Apr 6, 2021
Flag as inappropriateRibble cycles always deliver great bikes, Took 6 months to be delivered in covid times but that was expected,When it did arrive BRILLIANT
Mar 31, 2021
Flag as inappropriatebrilliant service
Mar 13, 2021
Flag as inappropriateDelivery took a lot longer than normal due to Covid/Brexit. But communication could have been better.
Mar 9, 2021
Flag as inappropriateI am loving the bike - had it a few weeks and already clocked up a few hundred km!
Mar 4, 2021
Flag as inappropriateRibble were excellent, Bike delivery took a little time but that was due to Pandemic and i was kept updated throughout.
Mar 4, 2021
Flag as inappropriateI did not know there was female bike parts and I was not asked if I wanted them. Once I realised it was too late to change
Mar 3, 2021
Flag as inappropriateSuperb customer service as always. Upgraded my tyres and provided free postage of my bike due to COVID travel restrictions. Very happy!
Mar 2, 2021
Flag as inappropriateThere was a long wait for the bike, however I do not believe this would be entirely the fault of the shop.
Mar 2, 2021
Flag as inappropriatehelpful and efficient service throughout
Feb 24, 2021
Flag as inappropriateQuite some wait for the bike, but knew this from the start and worth the wait. Fantastic service from Ribble.
Feb 24, 2021
Flag as inappropriateHave had issues with my order all emails completely ignored. Abhorrent customer service and still no bike four months later.
Feb 16, 2021
Flag as inappropriateBad experience with Ribble Cycles, 3 months delay, will not use this retailer ever again
Feb 16, 2021
Flag as inappropriateRibble had a problem getting parts to make my bike. They emailed me to ask if I was happy to have an upgrade of a gear something or other.
Feb 8, 2021
Flag as inappropriateLove the bike
Jan 29, 2021
Flag as inappropriateCyclescheme were slow to get me the certificate. This lost about a month ordering time! Ribble excellent company!!
Jan 29, 2021
Flag as inappropriateGreat service so far and arrived much sooner than expected.
Jan 29, 2021
Flag as inappropriateOverall Ribble were great & bike is great. Only Disappointment that courier takes ten days to deliver to Belfast.
Jan 29, 2021
Flag as inappropriateI'm delighted with my electric bike. I like to buy local so to be able to use Ribble Cycles was a bonus. Would highly recommend.
Jan 29, 2021
Flag as inappropriateVery good quality bike, but had a lot of delivery dates missed, then kept adding dates on, but the quality of the finished bike is very good
Jan 16, 2021
Flag as inappropriateIt was a very busy time and so the bike took about 8 weeks from ordering to arrive but did arrive ahead of their honest estimate.
Jan 7, 2021
Flag as inappropriateLong wait to receive the Bike, everything else was great although I had to chase to find out when the bike would be delivered.
Jan 5, 2021
Flag as inappropriateDelivery date was delayed several times, and communication from the retailer was poor. Happy with the bike, once it was finally delivered
Jan 5, 2021
Flag as inappropriateVery pleased with my Ribble bike. Website was easy to use and communication was good. Bike was delivered on time.Great company to deal with.
Jan 4, 2021
Flag as inappropriateSeamless experience and excellent customer service
Dec 23, 2020
Flag as inappropriateBrilliant company, very easy to deal with and very professional. Absolutely love the bike.
Dec 14, 2020
Flag as inappropriateAbsolute first class service, delivery was ahead of schedule and even though i havent put it all together yet, i have every faith its fab!
Dec 2, 2020
Flag as inappropriateRibble have great bikes and customer service
Dec 1, 2020
Flag as inappropriateArrived earlier than originally suggested so very happy
Dec 1, 2020
Flag as inappropriateQuality bikes professionally built. Let down by long delays on the bike. Took nearly 4 months from date of order to receipt of bike
Nov 27, 2020
Flag as inappropriateRibble cycles had delays in the building of the bike, communications were poor, and frustrating, would I chose Ribble again....NO!
Nov 27, 2020
Flag as inappropriateFantastic service!
Nov 27, 2020
Flag as inappropriateThe process of ordering from Ribble was straightforward and the customer support is excellent.
Nov 20, 2020
Flag as inappropriateIt took 16 weeks for my bike to arrive. Communications from Ribble were terrible, I had to constantly chase them up in the final few weeks.
Nov 19, 2020
Flag as inappropriateI just wish that Ribble had been honest and kept me informed about when the bicycle would have been delivered. As it was 2 months late
Nov 11, 2020
Flag as inappropriateIt took a while for the bike to arrive but this is understandable. Payment was simple and the bike is stunning.
Nov 9, 2020
Flag as inappropriateDue to COVID, there was an expected wait of 3 months but Ribble delighted me with it after 2! The bike is fab and service amazing.
Nov 6, 2020
Flag as inappropriateBike ordered in June 2020, finally arrived mid October. Issue with sourcing parts during pandemic. I had to chase to find out progress....
Nov 4, 2020
Flag as inappropriateDue to the volume of people wanting bikes during Covid-19, Ribble could not manage. Communication around delays was poor.
Nov 4, 2020
Flag as inappropriateBike perfect when arrived but had too wait two months due too coronavirus then it was 3 weeks late from planned delivery date
Nov 3, 2020
Flag as inappropriateCovid delivery was extended to 3 months , they did deliver 2 weeks earlier than first advised. they only do Ribble bikes but that was OK
Oct 30, 2020
Flag as inappropriateCustomer service excellent, made use of online chat prior to purchasing. Bike arrived 4weeks earlier than expected. Happy but surprised!
Oct 29, 2020
Flag as inappropriateThe time from ordering to delivery was delayed by covid so I cannot mark Ribble down on that. Good product so I'm happy.
Oct 29, 2020
Flag as inappropriateThe Ribble SLe is amazing. The bike was built 1 month ahead of the forecast date. Customer services was fine
Oct 28, 2020
Flag as inappropriateMy bike was delivered this week and I’m delighted ????
Oct 28, 2020
Flag as inappropriateThe product from Ribble is fantastic but experienced poor communication and lengthy delays with bike build.
Oct 26, 2020
Flag as inappropriateLovely bike. Just took a LONG time between order and delivery. Worth the wait though.
Oct 25, 2020
Flag as inappropriateMy only problem was the lack of progress updates. I did not receive a dispatch email when the bike was on the way.
Oct 20, 2020
Flag as inappropriateThere was a delay in delivering my product due to Covid! The customer service and communication was faultless.
Oct 14, 2020
Flag as inappropriateVery slow delivery - about three months. I know things are slightly difficult right now, but I was promised within a month, which slipped...
Oct 13, 2020
Flag as inappropriateWould recommend Ribble great customer service really liked the live video link. Staff incredibly helpful and knowledgeable and great bike !
Oct 13, 2020
Flag as inappropriateUnder normal circumstances I think delivery and communication would have been better but due to Covid I understand this caused high demand.
Oct 12, 2020
Flag as inappropriateDelays due to covid 19 which were to be expected. This however did not impact on the quality or overall service. Beautiful bike!
Oct 9, 2020
Flag as inappropriateRibble were brilliant! It took a long time for the bike to arrive but it was worth the wait. I was kept up to date with my order.
Oct 6, 2020
Flag as inappropriateAbsilyrly amazing bike. I love it
Oct 3, 2020
Flag as inappropriateDue to covid and the strain on ribble it took longer than expected to receive my bike. But all well that ends well
Sep 28, 2020
Flag as inappropriateGreat service, communication was good throughout informing me of delays, and it was delivered a month early!
Sep 24, 2020
Flag as inappropriateRibble are terrible at build date, made to payments before I even had the bike, and its now at bike shop to get fixed. Ribble are terrible
Sep 23, 2020
Flag as inappropriateThe pandemic has had an impact on the speed of build and delivery but this did not bother me. Delighted with the end product :-)
Sep 23, 2020
Flag as inappropriateDelivery took over a month.. Not much communication in the meantime and it was delivered after the promised arrival date. Great bike though!
Sep 20, 2020
Flag as inappropriateBike was built later than promised. The whole industry is under pressure with coronavirus but communication could have been a lot better.
Sep 19, 2020
Flag as inappropriateCovid-19 played a part in delivery times. Comms were initially good but then got radio silence. More than happy with the bike though
Sep 18, 2020
Flag as inappropriateI’ve used Ribble before and once again they delivered a great product despite the pressures of Covid 19.
Sep 4, 2020
Flag as inappropriateExcellent program and Ribble accepted the order with the cyclescheme payment and delivered with zero hassle.
Sep 1, 2020
Flag as inappropriateVery long build/lead time that was not communicated. Took 2 months instead of 3 weeks. Otherwise well assembled, good quality, good value.
Aug 28, 2020
Flag as inappropriateReally easy to use, good help beforehand to decide what frame was right,great updates on the order through their online instant chat feature
Aug 27, 2020
Flag as inappropriateGreat communication from the company. Excellent build quality on the bike. No problems from start to finish. 5 stars guys. ????
Aug 26, 2020
Flag as inappropriateRibble were exceptionally good with resolving any issues I had and communicated throughout, even during these extreme times.
Aug 24, 2020
Flag as inappropriateTerrible communication (also took 2 months for delivery) but Live chat was helpful.
Aug 20, 2020
Flag as inappropriateThe delivery took a few weeks more than expected at first but I was expanded to all the way for the exceptional demand had caused the delay.
Aug 13, 2020
Flag as inappropriateI really like my new bike, however, the customer service at Ribble was pretty disappointing.
Aug 13, 2020
Flag as inappropriateWhen contacted the staff at Ribble were very helpful, however Ribble could have been more proactive in communicating additional delays.
Aug 12, 2020
Flag as inappropriateThe cycle itself is excellent and very good value for money. Unfortunately COVID caused some delay and the communication was below par
Aug 12, 2020
Flag as inappropriateVery good experience and the bike is better than even my very high expectations.
Aug 10, 2020
Flag as inappropriateImpacted by Covid-19 issues - but correspondence could have been better
Aug 10, 2020
Flag as inappropriateRibble customer service is terrible
Aug 7, 2020
Flag as inappropriateThere was a relatively short delay but considering this was in the middle of the Covid Pandemic understandable - communications very good.
Aug 7, 2020
Flag as inappropriateUnderstand that they were much busier than ever before but the communication was awful. Heard nothing to say bike was delayed after 2 months
Aug 6, 2020
Flag as inappropriateIt did take a while to arrive but ended up been deliverd a day earlier than expected when ordered, well woth the wait! Love the bike!
Aug 6, 2020
Flag as inappropriateRibble bike was delayed by 3 weeks
Jul 31, 2020
Flag as inappropriateI received no communication from Ribble for 2 months while waiting for my bike and it was 3 weeks late when it arrived.
Jul 30, 2020
Flag as inappropriateMy experience with Ribble has been flawless, my endurance SL is a superb flying machine. Buy British you will not be disappointed!
Jul 20, 2020
Flag as inappropriateRibble are struggling with volume currently and communications were not acceptable. I ordered in May and received the bike 16 days late.
Jul 18, 2020
Flag as inappropriateThe options available on the gravel bike i order were excellent. Allowed you could customize the bike to your style of riding - Brilliant
Jul 16, 2020
Flag as inappropriateExcellent communications. Speed of build and delivery was understandable impacted by the lockdown but they kept me well informed throughout.
Jul 13, 2020
Flag as inappropriateEven with all the current challenges going on, Ribble did an amazing job. Really excellent service
Jun 3, 2020
Flag as inappropriateGreat Customer experience!!
May 10, 2020
Flag as inappropriateRibble changed the specification of the item w/o notifying customer - the order was cancelled, the voucher refunded, and the reissued
May 4, 2020
Flag as inappropriateRibble were great, answered every question I had in a timely fashion even during lockdown & kept me up-to-date on my order progress
Apr 27, 2020
Flag as inappropriateInability to pay with credit card caused a lot of delay
Apr 26, 2020
Flag as inappropriateExcellent service, really fast delivery especially considering what is going on around the country
Apr 9, 2020
Flag as inappropriateResponded to my questions quickly, bike builder to customise bike is fantastic. Informed of order stages and delivery. First class.
Apr 8, 2020
Flag as inappropriateA few challenges in sourcing the frame required due to virus issues ! At all times the folk at Ribble were helpful and professional
Apr 6, 2020
Flag as inappropriateExcellend service, communication and delivery. Only stock Ribble bikes but they are great. Would recommend.
Feb 26, 2020
Flag as inappropriateEasy all the way ????????
Jan 14, 2020
Flag as inappropriateNice Bike Great scheme ::: Shame limited to £2000
Jan 14, 2020
Flag as inappropriateThe delivery was poor due to parceforce but Ribble were great. Extra kudos to the bike builder who did an excellent job. Very happy.
Jan 2, 2020
Flag as inappropriateReally excellent bike.
Dec 17, 2019
Flag as inappropriatePrompt delivery. Great bikes. Very responsive and helpful after-sales support with my questions and with ordering extras.
Dec 16, 2019
Flag as inappropriate.
Dec 10, 2019
Flag as inappropriateRibble service and quality at reasonable prices, a great experience that I can highly recommend and will be a returning customer.
Dec 5, 2019
Flag as inappropriateOrdering was the easy part but I had to call Ribble quite a bit as delivery was delayed and there was no updates.
Nov 20, 2019
Flag as inappropriateExcellent bike from Ribble, and service second to none.
Oct 31, 2019
Flag as inappropriateThey have told me that returns of cycles, faulty or not, is not possible if bought using the cycle to work scheme. Neither
Oct 11, 2019
Flag as inappropriateSuperb service and quality
Sep 20, 2019
Flag as inappropriateAs it was a busy period orders took longer than expected to be processed. Understandable but an update is always appreciated. Happy overall.
Sep 18, 2019
Flag as inappropriateCyclescheme took a while to finalise and Ribble took a long time to order!
Sep 17, 2019
Flag as inappropriateExtremely poor customer service. Took ages to process my certificate and I was forced to complain to get my bike at the last minute.
Sep 9, 2019
Flag as inappropriateribble were a great help will get another bike from ribble
Jul 30, 2019
Flag as inappropriateBrilliant simple smooth experience.
Jul 26, 2019
Flag as inappropriateRibble forgot to add the saddle in but Dee in customer services was exceptional and extremely helpful. she got it sent out next day.
Jul 1, 2019
Flag as inappropriateSeamless, end to end and kept well informed. Delivered as promised.
Jun 27, 2019
Flag as inappropriateV easy to use
Jun 26, 2019
Flag as inappropriateFantastic service, I’ll definitely remain a Ribble customer!
Jun 25, 2019
Flag as inappropriateLack of communication when frame size delayed by approx. 16 weeks from order. Communication better once I complained.
May 31, 2019
Flag as inappropriateThey were very late with sending the bike (took almost 2 months) and communication was poor.
May 29, 2019
Flag as inappropriateSome issues with after sales & had to wait 8 weeks due to pre-order on the frame (which I don't recall at time of placing my order)
May 28, 2019
Flag as inappropriateI have 2 Ribble Cycles both have exceeded my expectations, the customer service has always been very good I would recommend them.
May 28, 2019
Flag as inappropriateDelivery of the bike by Parcelforce was a complete mess, with am email with tracking details not sent by Ribble when the bike was despatched
May 24, 2019
Flag as inappropriateExcellent customer service and my bike was perfectly set up thank you
May 18, 2019
Flag as inappropriateVery pleased with the bike and how easy the process of purchasing it was.
Apr 22, 2019
Flag as inappropriateOnly complaint was Parcelforce as it was dispatched on a Thursday tracked but sat in the Bristol depot all weekend before Monday delivery
Apr 17, 2019
Flag as inappropriateOne of the best bangs for the buck in the market, UK made and beautiful bikes. Using the cyclescheme certificate is a breeze.
Apr 4, 2019
Flag as inappropriateMy order was messed up and delayed
Mar 25, 2019
Flag as inappropriateExcellent range of products and service. Will recommend this supplier to my friends.
Mar 6, 2019
Flag as inappropriateVery poor service from Ribble, constant delays in the bike arriving, poorly fitted mudguards meaning the bike was unrideable.
Mar 5, 2019
Flag as inappropriateI have visited the store in Preston. They have a great variety of bikes there which you can try. also assembly was quick and collection easy
Feb 25, 2019
Flag as inappropriateOrdered my bike in October, received the bike in January....
Feb 7, 2019
Flag as inappropriateI am really pleased with my purchase. I am just waiting for some good weather now!
Jan 30, 2019
Flag as inappropriateA specific delivery date, or weekend delivery couldn't be offered. But, Ribble did dispatch the bike on my preferred day to compensate.
Dec 19, 2018
Flag as inappropriate
Dec 5, 2018
Flag as inappropriateI like this company and would certainly use them again. Great product. Communication and systems a bit lacking though.
Dec 4, 2018
Flag as inappropriateBike great, but getting it is a challenge. Ribble refused to reserve a bike so no stock when I got voucher! Delivery got lost in Ireland.
Nov 15, 2018
Flag as inappropriateThe bike itself is put simply stunning! However the issues I had with over a month and with downgraded parts is another story!
Nov 6, 2018
Flag as inappropriateGreat service from ribble from start to finish.only flaw the courier never messaged to say delivery was on its way.just a knock on the door.
Oct 22, 2018
Flag as inappropriateRibble provided great advice throughout the buying process and kept me informed at all stages through the delivery process.
Sep 26, 2018
Flag as inappropriatewaited a few days between ordering my bike and getting an email from Ribble confirming delivery date
Sep 18, 2018
Flag as inappropriatebike arrived fully built and exceeded my expectations
Aug 31, 2018
Flag as inappropriatePut order in, no communication untill I called them.
Aug 10, 2018
Flag as inappropriateNeed more clarity on bikes available on cyclescheme, clearance or special offers don't apply apparently.
May 29, 2018
Flag as inappropriateI brought a Ribble CGR. Its a brilliant bike and works great for me on my commuting run. Its helping me cut down my commuting time to work
May 14, 2018
Flag as inappropriate