Wiggle (Online) - Cyclescheme

A smooth and efficient experience, well done wiggle!!

Oct 15, 2019

Difficult to communicate with on queries. Online chat or telephone unavailable for CWS. All communication by email only.

Sep 24, 2019

Wiggle - very poor customer service.

Sep 2, 2019

My original order was accepted with a small top up paymentthen rejected as it was not the exact amount stated on the certificate.

Aug 9, 2019

They do not allow voucher top-up

Aug 1, 2019

Wiggle Online was very difficult to use as my certificate differed twice to what was in the basket at checkout. Poor experience there.

Jul 24, 2019

Not sure if it's just wiggle or if it's a government thing but the fact I can't add my own money towards it is ANNOYING!

Jul 18, 2019

I think the process is not particularly clear, but I dealt with a person from Wiggle support and it made it very easy.

Jul 5, 2019

very easy to use certificate and great selection and offers available. Took a little longer to process my additional payment

Jul 3, 2019

V poor service from Wiggle. The whole process of Cyclescheme needs speeding up.

Jul 3, 2019

Great service

Jul 3, 2019

Wiggle is good but ParcelForce kept my bike in their depot for days without explanation and in the end I had to collect that humongous box.

Jun 28, 2019

Bike didn't arrive on the day specified by Wiggle and when it did arrive it was damaged and set up wrong.

Jun 26, 2019

Slight hiccup with the Wiggle online service but overall happy with my items. Just waiting for the delivery of the bike now!

Jun 26, 2019

First class and speedy delivery- excellent!

Jun 23, 2019

Received items in good time, one of the items(saddle) was marked, dirt underneath saddle, clamp marks on rails, small scratch below SMP logo

Jun 4, 2019

Excellent service

Jun 1, 2019

If you have a problem with faulty equipment it will take forever to get it sorted out. For large purchases use a local shop.

May 17, 2019

It was a good experience dealing with this. Thanks to all

May 1, 2019

Great Wiggle service as usual!

Apr 29, 2019

Wiggle very patient as it took 4 weeks from ordering, to my employer processing the cycle scheme forms

Apr 9, 2019

Despite the above ratings. The worst customer service I have ever received was here

Apr 3, 2019

Unfortunately Wiggle choose to use Yodel for delivery. Yodel are fundamentally a dishonest company who ruin the customer experience.

Feb 22, 2019

Excellent service, from the start of order until i received bike the communications were great, tracking service for delivery was also good

Feb 15, 2019

Wiggle's expected delivery date was wrong and no notice of the bike delivery date was given by the courier

Feb 14, 2019

Wiggle have been great, fast delivery and well boxed. I also bought all my gear with them and the same goes for all that. highly recommend

Jan 30, 2019

Wiggle overcame the slowness of my e employer and cyclescheme by extending the voucher til end of December

Jan 11, 2019

Brilliant service from Wiggle as usual. I was quoted 10 days for delivery but the bike arrived within 5 days. Spot on

Jan 9, 2019

very good supplier, efficient and fast service, I recommend Wiggle

Jan 9, 2019

Appalling service. One item not delivered and on chasing I was informed the item was no longer in stock. Do not use Wiggle!

Jan 8, 2019

Excellent service from the Wiggle Cyclescheme team. They answered every email promptly and were very helpful.

Jan 6, 2019

Easy transaction, straight forward - bike is excellent. I have used Wiggle before and would use again.

Jan 2, 2019

Great customer response.

Nov 28, 2018

The process was good - although I built a basket on the main site first. It would be good if there was more process info on the profile.

Nov 27, 2018

Very easy transaction. Wiggle chat is very useful as well.

Nov 19, 2018

Order did not dispatch, had to contact multiple times, issues with fulfilment, long wait. 1 day delivery, ends up taking 8 days as an ETA.

Nov 6, 2018

Unfortunately the description for my tires was slightly misleading and I ended up receiving a different product to i wanted

Nov 5, 2018

Needed to exchange helmet due to size issues..took a couple of weeks but communication was good.

Oct 18, 2018

Top service around - and ace product! (vitus mtb)

Oct 12, 2018

Excellent service. Kept my quote in stock for me until voucher arrived. Exchanged jacket that was too big without fuss.

Oct 4, 2018

had intiall problems with using the certificate online but after numerous emails and finally contacting cyclescheme the problem been

Sep 3, 2018

Poor service. Difficult to get a response. Defective item delivered.

Aug 28, 2018

Multiple issues with the bike since receipt. Very poor given its not a cheap bike.

Aug 19, 2018

There was a problem processing my certificate that literally took all day. I was contacted later that night with good news the big was mine.

Jul 27, 2018

Problem with being issued for a certificate to wiggle shops not wiggle online..... wiggle were not interested and impossible to communicate

Jul 26, 2018

Awful customer service, how this company has fallen from one of the best to one of the worst.

Jul 18, 2018

delivery was not made on the date indicated. delivery made with notification on the same day, bike left outside front door with no signature

Jul 18, 2018

Still haven't recieved the order and it has been cancelled by wiggle due to items not eligible for the scheme

Jul 16, 2018

not yet updated to reflect change in items available under cyclescheme (wheels etc). had to contact via email

Jul 11, 2018

Great service. Can’t fault it.

Jul 2, 2018

Wiggle were great, very quick. Only negative is that it would be nice to have more products available for purchasing through CycleScheme

Jul 2, 2018

Excellent communication and fast reply on queries. Highly recommended

Jun 25, 2018

Plenty of stock. Easy to add to basket. Really easy to check out and pay with CS voucher. Brilliant! Well Done Wiggle.

Jun 22, 2018

Really surprised at how good and how well set up the Bike-in-a-Box system was.

Jun 19, 2018

Fantastic that Wiggle pick and pack your order and hold it for a month while you sort out the certificate approval.

Jun 13, 2018

Fantastic customer service

Jun 5, 2018

Love the fact the bike came ready-assembled, the box was a bit oversized I must admit, but great none-the-less! Thanks Guys!

May 17, 2018

very good service and easy return and replacement when something was too small.

May 12, 2018

Was impossible as there were many issues, no option to add the certificate, and wiggle kept sending the same invalid instructions... poor

May 8, 2018

some confusion around paying with my certificate meant a delayed order

May 3, 2018

Usual brilliant service from Wiggle. A little slow to respond to a query before ordering. The bike was well set-up and packaged. V happy.

Feb 26, 2018

Order got 'stuck' and required me to chase to get it completed.

Feb 21, 2018

delivery was terrible, bike was left practically outside and very visible

Feb 12, 2018

They used Yodel to deliver. Yodel are the worst people in the history of humanity. Otherwise Wiggle was excellent and am delighted with bike

Feb 8, 2018

I found the process mostly good, except the fact that wiggle couldn't alter my cart for me seemed an unnecessary lack of ability.

Jan 24, 2018

it was all spot on

Jan 2, 2018

All the service you know and love from Wiggle, with the savings of cyclescheme!

Dec 7, 2017

A pain that the certificate value has to be bang on to the penny of the value of your order! You change and mix your order, so to match = x

Dec 3, 2017

Not very good at all. waited over a week before anything happened with my order. No contact telephone number available for wiggle

Nov 29, 2017

All good apart from them using yodel to deliver the bike expect issues

Nov 28, 2017

My first order failed. Spent an hour reordering then certificate payment failed. Had to renter and send them via email. 2 weeks delay.

Nov 28, 2017

It took Wiggle two months to process my Cyclescheme certificate after all goods were already delivered to me

Nov 28, 2017

Wiggle did have a problem processing my certificate but it was rectified quickly.

Nov 21, 2017

Very poor communication around the delivery date that got pushed multiple times. Cyclescheme certificate was not loaded properly

Nov 15, 2017

I still haven't received my bike after estimated delivery of 2 November

Nov 13, 2017

Great support from Wiggle. Yodel delivery was a nightmare

Nov 13, 2017

The whole experience was very long-winded, Wiggle were pretty good apart from the delivery arrangements with Yodel, they were rubbish.

Nov 10, 2017

Got a great bike at a great price but poor communication and customer service From Wiggle would make me choose a local supplier next time

Nov 5, 2017

Wiggle are appalling as a retailer and if it wasnt for the decision being made on price i would not have used them.

Oct 30, 2017

Super efficient handling of my order by the Wiggle C2W team!

Oct 20, 2017

Overall worked very well. Was a bit confusing having to go between the Wiggle store and the Cyclescheme site to redeem but I figured it out.

Oct 12, 2017

Very easy to order but not an enormous amount of choice available

Oct 5, 2017

Would have been 5 stars all the way but system was down for improvements still very good. Thanks

Oct 2, 2017

Will use this company again. Very helpful with the whole process including cyclescheme process.

Sep 29, 2017

Not received yet...

Sep 29, 2017

The whole process of getting my new bike from Wiggle was easy from choosing bike to it arriving no problem and plenty of info at each step

Sep 21, 2017

Cancelled part of order due to IT issues, still waiting for refund/voucher

Sep 21, 2017

had some issues with bike is faulty and wiggle customer service is very poor

Sep 21, 2017

Wiggle answered all question quickly and delivered quickly and with great communication.

Sep 21, 2017

AMAZING CUSTOMER SERVICE,

Sep 21, 2017

Order still not complete. They redeemed the certificate knowing they had IT issues and would not be able to fulfil order properly. Disaster.

Sep 13, 2017

Great initially but stock problems mean I still haven't got my lock so I can't cycle!

Sep 8, 2017

Poor that Wiggle feel the need to have a separate website with limited options from the full website. This is not made clear on first visit

Aug 29, 2017

Absolutely shocking service from Wiggle payment cleared 10 days ago and the bike has not even been assembled yet never mind shipped.

Aug 24, 2017

Really fast and accommodated to my request to collect from their warehouse instead of wait for delivery. Will definitely use again.

Aug 24, 2017

I have not received my bike even though payment was confirmed a week ago. They will not release it due to a computer glitch!

Aug 24, 2017

I reserved my order 23 June, order placed 24 June, 23 August I still have not got my bike. And they have sent me the wrong helmet. Terrible

Aug 23, 2017

Brilliant experience, bike was well put together, will buy again.

Aug 23, 2017

It was really easy using Wiggles online order form. I used their web chat to ask a few questions i had. Super easy

Aug 23, 2017

Very bad experience with Wiggle this time, very poor and dishonest customer service. Plus Yodel...

Jul 31, 2017

Wiggle was great with there service and fast delivery shall be using them again also prices are very good compared to otjer places

Jul 27, 2017

Enjoyed the haribo sweets they include in their deliveries.

Jul 21, 2017

Excellent fast service

Jul 21, 2017

This is the second time I have used cyclescheme , service excellent and very quick, i have also starting using wiggle regularlt now.

May 23, 2017

Wiggle we're fantastic at every stage - delivery has a lower score because of Yodel, but Wiggle solved the problem asap :)

May 20, 2017

Wiggle were excellwnt throughout the whole process.

Mar 14, 2017

This one took ages to go through each step and many retailers wouldn't offer 2016 bikes on your scheme.

Mar 9, 2017

It was excellent service all round.

Mar 9, 2017

I am a Wiggle platinum customer outside the cycle scheme but the experience inside the cycle scheme was worse than dreadful.

Mar 3, 2017

1st time using the cyclescheme. The processes sounded complicated when reading on site but turned out to be fairly straight forward.

Mar 2, 2017

Top service and delivery

Feb 28, 2017

Everything was first rate but not delivery. Yodel, no info to say bike was out for delivery. Left with neighbour. Wrong street and number.

Feb 26, 2017

My bike was stolen on my 3rd day of use but apart from that it was all good

Feb 20, 2017

Communication has been poor. I haven't received by bike or an explanation of why.

Feb 13, 2017

Delivery was very quick and the on-line help service was great at giving guidance on what I needed to do to redeem my certificate.

Feb 5, 2017

Very helpful team at Wiggle, highly recommended !

Jan 30, 2017

Great service, speedy delivery very happy

Jan 27, 2017

Second really good Cyclescheme purchase from Wiggle. Very fast turnaround time.

Jan 17, 2017

I did not realise there was a separate site when buying through the scheme, it should be signposted from the main site.

Jan 17, 2017

My original order was placed and cancelled as Wiggle only hold orders for 30 days; I ended up with a different bike than planned

Jan 17, 2017

usual great service from Wiggle

Jan 9, 2017

Great customer service and after sales. Replied promptly to emails.

Dec 28, 2016

Once I had instructions, using the cyclescheme certificate was easy, but I did go round in circles through help before just asking someone.

Dec 20, 2016

Wiggle were a great help

Dec 11, 2016

The bike required some assembly. This would be problematic for someone with no idea about bike assembly.

Dec 7, 2016

No Invoice included in the box and it would have been useful for the Frame number to be clearly marked on some paperwork

Nov 29, 2016

Great service and communication, bike arrived as planned and took only a few minutes to get it up an running.

Nov 23, 2016

Ordering and delivery were good but there are problems with the bike itself. The suspension forks are faulty and the carbon frame creaks.

Nov 21, 2016

Really straightforward buying experience. Size guide was good and bike part fitted so only needed handlebar and pedals to be fitted. Great!

Nov 14, 2016

Very good website but unfortunately not all items are available on the Cycle to work scheme. Quick delivery and a free bag of sweets.

Nov 13, 2016

They were brilliant

Nov 9, 2016

very smooth transaction, good overall support.

Nov 8, 2016

From first selection to delivery of Bike and accessories everything was very well organized. Well done to all concerned

Nov 8, 2016

It was made very easy to obtain a quote, and to spend the voucher once applied for. Goods arrived next day after ordering using the voucher

Nov 7, 2016

After discussing the cyclescheme with a couple of retailers, Wiggle were by far the most helpful and supportive shop - highly recommended!!!

Nov 7, 2016

getting in touch with the retailer was very difficult. they still have not replied to some of my emails and you can not phone them.

Nov 4, 2016

Easy to order, good customer service, fast delivery! Would recommend!

Nov 1, 2016

They delivered the bike whilst I was on holiday despite instructions from me not to and just left it on the front drive. Appalling service.

Nov 1, 2016

Great communication both in speed of response and clarity. No issues experienced throughout the process, would use again.

Nov 1, 2016

Quick, simple and fantastic!

Oct 18, 2016

really happy with my bike :)

Oct 17, 2016

Cyclescheme order very easy online, fast response to customer queries (change of delivery address) and delivery of order was very quick.

Oct 12, 2016

Love the bike, but hate Yodel. 2x waited in all day, then received update that they tried to deliver, which they hadn't, very annoying

Oct 11, 2016

Only limiting fact was a problem with yahoo that prevented the certificate coming through, however dealt with excellent.

Oct 10, 2016

Would definitely recommend Wiggle. Excellent site and super quick service.

Oct 10, 2016

overall good experience a website problem did cause an issue but this was resolved

Oct 5, 2016

The bike took ages to arrive and is full of defects and is not acceptable to me it will have to be returned. I am trying to arrange this.

Oct 4, 2016

Customer service is via email so it can be frustrating not having phone contact. Problems using certificate were eventually resolved

Oct 4, 2016

Wiggle took me through the process without any hitches and hassle - made everything nice and easy. And, importantly, the bike is great!

Oct 3, 2016

wasnt imediately clear where I could redeem my certificate once it had been completed.

Sep 27, 2016

Where is my bike? I haven't received yet!!

Sep 27, 2016

Unfortunately the bike has arrived marked in a number of places and Wiggle have only offered £50 in compensation.

Sep 21, 2016

Excellent service from start to finish. Great communication, fast delivery. Brilliant.

Sep 16, 2016

Compared to some of the other retailers I thought the range of bikes available in my size (largest available) was poor.

Sep 13, 2016

Brilliant and quick system, really delighted with the bike.

Sep 12, 2016

Awesome service from wiggle as always.

Sep 9, 2016

The website did not allow me to use my certificate. But their customer service were very friendly and sorted the problem quickly.

Aug 22, 2016

Gross incompetence at every stage, difficult to contact for help. Won't be using or recommending anyone use wiggle.

Aug 22, 2016

wiggle could improve its cycle to work experience by allowing items to be exchanged (eg if they dont fit)for items of similar value

Aug 11, 2016

Bike has not been delivered and my enquiries remain unanswered.

Aug 11, 2016

I have only positive things to say about Wiggle. They were responsive to any queries I raised, and consistently and effectively helpful.

Aug 1, 2016

Certificate failed to redeem automatically but wiggle were very helpful and resolved quickly.

Jul 29, 2016

While I have nothing at all bad to say about Wiggle the courier they use is useless. Delivered the bike to the wrong address entirely.

Jul 28, 2016

Not all bikes on Wiggle were available though C2W Was not clear how to add top up £ amount for amount exceeding voucher

Jul 11, 2016

None

Jul 10, 2016

It took more than 3 weeks to complete my order I contacted them 3 times before I received a satisfactory response.

Jul 9, 2016

Very good experience, Wiggle's customer service was excellent, delivery was prompt and my bike well packaged.

Jul 8, 2016

Perfect

Jun 27, 2016

I completed an order but recieved different shoes from what I had ordered

Jun 24, 2016

Perfect service. I am very happy with my new bike.

Jun 22, 2016

Wiggle were very good; their courrier, Yodel, not so. Delivery was later than expected and tracking and comms very difficult

Jun 21, 2016

A bit of a delay getting the certificate, but smooth sailing once this was received. Would recommend Wiggle as a supplier.

Jun 15, 2016

For unknown technical reasons my order had to be completed by email & phone as your code was not accepted by the Wiggle website.

Jun 14, 2016

Feeling the love with this company - they treat their bikes like people or animals .....delighted!

Jun 13, 2016

Easy - once I realised I needed to go to a specific Wiggle Cycle scheme site!

Jun 11, 2016

the bike was faulty the communication was terrible and the speed from sending the certificate was pants wiggle are a nightmare to buy from

Jun 6, 2016

A Excellent service , a quick from start to finish , very happy with everything , Thank you

Jun 2, 2016

Sadie from not being able to phone them and slight delay in emails wiggle were perfect

Jun 1, 2016

Took a few mails to customer service to sort out but all in all a good service

May 23, 2016

Had troubles getting certificate, wiggle representatives were very helpful when I contacted them for help.

May 16, 2016

This was a terrific pain-free experience - just what I needed after the agonisingly long wait for payment to clear from my employer.

May 14, 2016

As u will see by my ratings I was delighted with every step of receiving my bike, I could not fault wiggle in any way. I have recommended th

May 11, 2016

Very happy with the delivery (about 3 days before expected). Online chat was very helpful. Range of brands not as good as other retailers.

May 11, 2016

First class service from sign up to delivery.

May 2, 2016

My initial order was cancelled by Wiggle because I did not redeem the voucher in time! A reminder at the time would have been appreciated.

Apr 28, 2016

Both Cyclesheme and Wiggle were easy to work with and quick to respond. I'm very satisfied.

Apr 26, 2016

Excellent service and great process to ensure your stock stays available.

Apr 25, 2016

Great bike, very happy. Delivery from online retailers is always a challenge. Couriers really need to improve on their communications!

Apr 17, 2016

I am very disappointed with Wiggle and would not recommend any cycle scheme user gets their bike from this company.

Apr 14, 2016

Great bike. Delivered extremely quickly.

Apr 13, 2016

Delivery was supposed to take a week or two to sort out all the odds and ends but ended up taking less than 3 days! Delightedly surprised!

Apr 12, 2016

Bike arrived quickly but without pedals or assembly tools. Still waiting to receive after 6 days...

Apr 9, 2016

Couldn't fault the service.

Apr 5, 2016

The certificate did not arrive for months and the cycle scheme web site is not user friendly.

Mar 24, 2016

Communication around payment and redemtion of certificate was poor, as I needed to keep emailing for information they had not supplied.

Mar 14, 2016

The whole experience was very easy and efficient. I ordered the equipment on Saturday afternoon and it was delivered on Tuesday morning.

Mar 14, 2016

Fantastic customer service & speed of delivery, very understanding as employer delayed payment for 6 weeks.

Mar 13, 2016

Very easy to use from getting a quote to receiving the order a few days later. Thoroughly recommend getting your kit here.

Mar 5, 2016

Obtaining my bike through Wiggle couldn't have been any easier. I'm so pleased I chose them.

Feb 29, 2016

Took almost 2 months from applying for it through my work to receiving my certificate Also not a fluid transaction process

Feb 22, 2016

Ordered the bike at lunch time on the Wednesday and it was delivered at 9 am on the Thursday! Outstanding!

Feb 10, 2016

Wiggle's service and delivery were excellent. I'm very happy with their service and with the bike :-)

Feb 10, 2016

Wiggle was fantastic.

Feb 3, 2016

Superb and slick service. Bike and accessories arrived next day. Bike perfectly set up - would use again and strongly recommend

Feb 3, 2016

Fantastic service as my certificate took much longer than 30 days. The online chat function is great and delivery was extremely fast.

Feb 2, 2016

Lost my order which I had to chase up. When the bike was delivered it was damaged. Poor communication and service

Jan 30, 2016

Confusion over delivery as the next day delivery option does not exist for bikes. In the end was on a day that fit but poorly communicated.

Jan 25, 2016

Using Wiggle was great and although I didn't buy a bike they offered a great selection of equipment that I could use my voucher for.

Jan 25, 2016

wiggle has no FAQ on where to receive your certificate

Jan 25, 2016

Saved my bike after seeing it and ordering it until my certificate came. Good idea because they ran out of this particular model. Top class

Jan 24, 2016

no idea had to use specific c2w site. You should be able to buy tyres. No bike comes with puncture proof tyres standard, but essential

Jan 20, 2016

A really great buying experience - Thank you

Jan 18, 2016

Everything about the process was excellent, except for the very rude and obnoxious delivery man. Let down an otherwise great service.

Jan 11, 2016

Delivered to my work address, not home.

Jan 10, 2016

Brilliant

Jan 4, 2016

Wiggle were unable to fulfil original order and were slow in responding to requests for updates.

Jan 4, 2016

Very quick on every bodies part and impressed with the service, bike was set up almost perfectly.

Jan 1, 2016

Waiting for over a month to find the certicate redemption had failed

Dec 31, 2015

Loaded my certificate on the Thursday afternoon but because of issues there end and lot of live chatting as no phone no had to return do it

Dec 29, 2015

Would recommend the scheme to anybody to take part.

Dec 21, 2015

Very easy, highly recommended.

Dec 21, 2015

just a slight hic up with the order, but as always good service from Wiggle

Dec 18, 2015

Best customer service I have encountered

Dec 18, 2015

Wiggle were excellent, quick dispatch and bike fully set up to right size on arrival.

Dec 15, 2015

Great choice of brands, great value, speed service

Dec 14, 2015

Very quick and easy in all communication with the retailer, no issues with any aspect of the purchase. Recommended

Dec 11, 2015

A superb experience - I was so pleased with my choice of cycle provider. Would highly recommend.

Dec 10, 2015

Everything worked surprisingly well. It was a large purchase for me over the internet but having been trying to purchase a new bike from sho

Dec 7, 2015

Wiggle have been great but some mechanism for swapping bikes needs to be included in the scheme

Dec 6, 2015

Excellent, the whole process from initial application to receiving the bike took 6 days. Brilliant !

Dec 5, 2015

I could not use Cyclescheme Certificate directly on the wiggle website for some reason. I ended up having a web chat with wiggle to sort it

Nov 19, 2015

I feel the addition of Wiggle as an online retailer is a huge bonus. This is my second order through Cyclescheme but won't be my last!

Nov 19, 2015

Shocking level of competence demonstrated by the Retailer at all stages of the C2W process.

Nov 19, 2015

I received excellent customer service from Wiggle, there was a slight problem with my order and they sorted it quickly and efficiently!

Nov 11, 2015

I followed all the Wiggle prompts to submit my certificate but it took a week for them to accept it with very slow communication

Nov 10, 2015

Wiggle are always brilliant. Great retailer with fantastic customer service

Nov 10, 2015

I would find it difficult to improve this sevice

Nov 9, 2015

There was an unusal delay with the DhB items for some reason.

Nov 9, 2015

My order seemed to get stuck in the system for a while, but resolved quickly and efficiently with good communication.

Nov 5, 2015

been great had no problems what so ever just simple to use and hassle free picking what you wanted simple guide system helps

Nov 4, 2015

Problem with my certificate being accepted in the system with wiggle, took a week of emails to resolve.

Nov 2, 2015

Cycles scheme and Wiggle work together like peas in a pod! Great rapid delivery from wiggle and great product.

Oct 28, 2015

excellent service from start of the process to having the cycle delivered, Couldn't be better

Oct 26, 2015

Much easier than expected.. Great service..

Oct 23, 2015

Excellent comms, speedy, helpful.

Oct 23, 2015

It would be nice if some expert check if all accessories are compatible with the bike and with each other and give advice.

Oct 19, 2015

I can honestly recommend Wiggle. The bike was well secured for delivery and was ready to ride when I got it. Really good experience.

Oct 17, 2015

exellent service

Oct 13, 2015

All really slick. I would only recommend that the certificate & redemption code is emailed to save 3 days waiting on the post man.

Oct 12, 2015

There was a big delay in getting the accessories (via DX delivery service) but Wiggle solved it for me, they were great, DX much less so..

Oct 8, 2015

The only problem I had was the bike that was built very badly and unsafely. I did complain to wiggle and would never buy from them again.

Oct 6, 2015

DX Freight lost the bike I ordered, which was no longer available so I had to select a different bike which wiggle had delivered OK.

Oct 5, 2015

It would have been useful to use the collect plus delivery service

Oct 5, 2015

Absolutely tragic service from wiggle

Sep 29, 2015

a very good experience.quicker than I expected.

Sep 29, 2015

excellent

Sep 29, 2015

Application acknowledged almost immediately, good communication and swift delivery once I had ordered. Cool bike arrived.

Sep 28, 2015

great however my bike got stolen Saturday 19th September

Sep 23, 2015

The process for redeeming the certificate was confusing so I assumed I had to email the relevant cycle chrome within wiggle and got a quick.

Sep 20, 2015

Great service as always. Using the Cyclescheme as a method of payment was simple.

Sep 18, 2015

Unfortunately I have found that communication from both Cyclescheme and Wiggle sparse and untimely.

Sep 16, 2015

Flawless in every way, delighted.

Sep 14, 2015

DX were unable to deliver twice, due to their error. They finally rectified it though and completed delivery.

Sep 14, 2015

The whole process has been fantastic. It is a shame however, that my bike has already been stolen.

Sep 10, 2015

Excellent service all round

Sep 9, 2015

Everything went very quickly & smoothly.

Sep 7, 2015

Great service

Sep 2, 2015

Can't fault at all!!

Aug 29, 2015

Excellent value,and ordering process. I was a little surprised that the reflectors and things needed fitting although a really good service.

Aug 24, 2015

The bike suffered a failure after about 2 miles and had to be returned. Flexibility and comms re replacing were poor.

Aug 20, 2015

Expectional fast, easy and hassle free experience using Wiggle online. A thorough and proffessional service given from start to finish.

Aug 15, 2015

Absolutely superb retailer - had a dedicated section of their website for Cyclesheme and did much of the leg work for me!

Aug 13, 2015

Fantastic.. Time from requesting certificate to riding was 6 days!! Well worth doing !

Aug 5, 2015

The bike turned up untested and would not even engaged the crank grear wheels. I tried to make contact with the supplier for help tna

Aug 4, 2015

Took 3 weeks to receive my certificate to place the order with Wiggle. Once I'd submitted certificate couldn't fault Wiggle!

Jul 20, 2015

Wiggle reduced the price while order was in progress and would not adjust. Very disappointed in this. NO flexibility with cycle scheme.

Jul 15, 2015

Most aspects worked extremely well. My only complaint is that Wiggle happens to have abysmal customer service, which added some complexity.

Jul 15, 2015

Very easy process throughout, excellent customer service.

Jul 15, 2015

I will be making a serious complaint to Wiggle regarding the lack of communication regarding my delivery and time wasted.

Jul 3, 2015

It was so easy to get my bike, thank you for making this a very positive experience.

Jun 30, 2015

Wiggle have been amazing from start to finish. I can't wait to start cycling to work.

Jun 29, 2015

Wiggle were professional and had incredible customer service. Rebecca Kane helped me through the process and was friendly and very lovely.

Jun 28, 2015

I personally found wiggle extremely helpful and responded to emails quickly. They were able to advise on size of road bike to get

Jun 28, 2015

Very easy to deal with and excellent customer service from Wiggle.

Jun 20, 2015

Service from Wiggle was excellent. They also kept my items aside while I waited for my certificate. Their sizing system is also very good.

Jun 17, 2015

Excellent and easy service. Very simple and fast to use the cycle scheme.

Jun 16, 2015

Great Service

Jun 16, 2015

Great to have the scheme. Process is a little convoluted though and end of scheme buying options seem overly complex so may put people off.

Jun 16, 2015

Purchased from Wiggle, only feedback I would give is that this bike did not qualify / count towards further loyalty discounts scheme

Jun 11, 2015

Given the month delay in placing the order, originally, to the issue of the voucher I'd like to thank Wiggle for their forebearance.

Jun 11, 2015

Rebecca K from Wiggle was extremely helpful at every point of the order/transaction. The delivery was as good as next day!

Jun 10, 2015

Incredible service from wiggle - extremely flexible even when I had to change order at last minute. Also very patient! Thanks!

Jun 5, 2015

As always, I received outstanding service form Wiggle.

Jun 3, 2015

Delivery was terrible. Not delivered on specified day. Numerous phone calls to re-arrange.

Jun 2, 2015

Very smooth and quick transaction

Jun 1, 2015

I feel the bike is too big for me which is obviously the disadvantage to an online retailer. Additional outlay to change the stem.

May 29, 2015

Great service

May 28, 2015

The customer service rep (Rebecca Kane from Wiggle) was very helpful at all stages of the process.

May 26, 2015

Extremely satisfied by the customer service from Wiggle. Good communication at all stages of my purchase.

May 18, 2015

Wiggle very good. Cyclescheme poor - riddled with system problems stopping me submit form correctly. One staff unhelpful, most tried hard.

May 16, 2015

Fantastic service and really happy with my bike. Would definitely use again and recommend to my friends.

May 15, 2015

The whole process was super easy!

May 3, 2015

Only delivery info I got was that it would arrive next day, I got no input. Also bike arrived with items missing.

Apr 29, 2015

Excellent

Apr 21, 2015

The whole experience was slick, efficent and quick

Mar 31, 2015

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