
Wiggle
About Wiggle
Spend your Cyclescheme certificate with Wiggle.
We are the No. 1 Online cycling retailer and the fastest growing cycling retailer in the UK Cycle To Work market.
We offer a wide range of leading bike brands including Vitus, Nukeproof, Cube, Felt, Kona, De Rosa and many more- plus as much Cycle To Work accessories and clothing as you could ever want.
Wiggle have leading brands and products you won't find any where else, including dhb, which is some of the best performance clothing brand in the market and perfect for the commuter.
Reasons to shop with us
• Only truly automated online system in the market. Fast turnaround, easy shopping 24/7
• Superb range of bikes and probably the best range of accessories in the market
• Never beaten on price and sale and promotional items are included in Cycle To Work
Store Features
- Sale bikes included
- Home delivery
- Free delivery
- Bike sizing advice
- Order tracking
- Electric Bikes
Gallery
Store Ratings
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Average rating
4.3 out of 5
- Speed of delivery
- After sales communication
- Product range
- Easy to use website
- Female friendly
Reviews
All reviews are based on verified purchases.
(Show all)
I got my certificate in advance and having to spend the exact amount made things difficult. It would be good if you could pay for any excess
Dec 29, 2020
Flag as inappropriateI loved the careful customer care of this retailer. Really recommend it!
Dec 18, 2020
Flag as inappropriateI’m extremely in happy with the payment method through wiggle
Dec 18, 2020
Flag as inappropriateAbsolutely pain free. A very, very simple process and a couple of extra thrown in for good will. Really happy with the experience.
Dec 18, 2020
Flag as inappropriateExcellent service and communication. Order tracking was easy.
Dec 16, 2020
Flag as inappropriatewiggle is fantastic shop with great customer service but disappointed with cyclescheme voucher usage and products availability.
Dec 8, 2020
Flag as inappropriateWiggle were great, but you had to spend exactly the cost of the certificate, which was virtually impossible / took 5 hours to order + maths.
Dec 4, 2020
Flag as inappropriateWould highly recomend wiggle.
Nov 30, 2020
Flag as inappropriateOrder received with parts missing, notified Wiggle immediately. Still not sorted two weeks on as they are not taking responsibility for it.
Nov 27, 2020
Flag as inappropriateI will not use Wiggle again as a customer + re. cycle scheme I will use another which is more flexible and does not charge a fee at end
Nov 27, 2020
Flag as inappropriateThank you for the speedy and accurate delivery of my cyclescheme accessories and gear.
Nov 18, 2020
Flag as inappropriateMy bike was delivered with minor scratches and the cardboard box was ripped and stuck back together. I will contact wiggle directly. thanks
Nov 18, 2020
Flag as inappropriateHad to use precise voucher to a penny. Impossible with constant stock change. Only email support, 2 days for each response.
Nov 4, 2020
Flag as inappropriateOverall excellent. Biggest bug bear was trying to match the certificate amount to the penny. Though Wiggle were very helpful with this.
Oct 21, 2020
Flag as inappropriateThank you for giving me the opportunity to own my dream bike
Oct 20, 2020
Flag as inappropriateVery pleased with speed and quality of service, once I had managed to match my basket value to voucher value, to the penny!
Oct 14, 2020
Flag as inappropriateHaving not used Wiggle prior to the cycle scheme. Wiggle is now my number one store for any additional purchases.
Oct 7, 2020
Flag as inappropriateVery happy thanks
Oct 5, 2020
Flag as inappropriateTruly awful customer service, absolutely no telephone support. Single email point of contact and turnaround approx 7 days. Never again!
Sep 30, 2020
Flag as inappropriateUsing the voucher online was great. However, you have to complete purchase to the penny for the voucher value online. Returned unwanted item
Sep 30, 2020
Flag as inappropriateWiggle's customer service was awful - did the classic mistake of over promising and under-delivering
Sep 28, 2020
Flag as inappropriateThe guys I dealt with made it really clear and easy and steered me through the process faultlessly.
Sep 26, 2020
Flag as inappropriatethe bike came not fully set up, overall I would give wiggle 2 stars and would not recommend
Sep 17, 2020
Flag as inappropriateBit weird had to go to different site; not intuitive re amount to spend vs voucher amount esp as I was buying spares and upgrade Items
Sep 17, 2020
Flag as inappropriateThe delivery arrived well ahead of schedule and on time during the scheduled day. Great service.
Sep 14, 2020
Flag as inappropriateNot the retailers fault but the delivery was an hour early and the courier left £800 worth of wheels on full display outside my door
Sep 12, 2020
Flag as inappropriateGenerally very good experience and nothing wrong on supplier but exact cost to be matched with voucher value was a challenge.
Sep 8, 2020
Flag as inappropriateWiggle delivered the wrong items, then updated that all items were delivered. I ordered a bike and they delivered only the frame. Shambles!
Sep 8, 2020
Flag as inappropriateNo clear way to enter the certificate details on line. Not received the bike yet.
Sep 8, 2020
Flag as inappropriatePrices had changed on the site to my voucher value and i had to get it to the exact penny to the voucher value otherwise it would not except
Sep 3, 2020
Flag as inappropriatenice and easy business to trade with, would highly recommend them and will be using them again in the future
Sep 2, 2020
Flag as inappropriateDissapointed. Took too long to speak to anyone as only worked certain days. Go there in the end after multiple attempts
Aug 28, 2020
Flag as inappropriateService and communication all good, only issue was needing to fins goods that matched the exact amount of voucher. Very challenging.
Aug 28, 2020
Flag as inappropriateDifficult when ordering individual components to spend the exact amount, it would have been helpful to add a small amount of money
Aug 27, 2020
Flag as inappropriateIt was hard work getting the exact amount.
Aug 26, 2020
Flag as inappropriateAll very easy but the bike had not been set up for my height as advertised and there were a few thins to tighten. But a really good Bike.
Aug 18, 2020
Flag as inappropriateHad to return an item and still not heard a thing 10 days past the time they state on website.
Aug 13, 2020
Flag as inappropriateCommunication was impossible with 4 days turnaround on emails ( no phone) Bike was badly damaged on arrival and recompense took 14 days
Aug 11, 2020
Flag as inappropriateIt wasn't clear initially that the order had to match up to the voucher amount. Customer service were very helpful resolving this!
Aug 3, 2020
Flag as inappropriateA bit disappointed with the setup and lack of instructions on the bits I needed to set up myself.
Aug 2, 2020
Flag as inappropriateIt is deeply frustrating to neither be able to overpay nor underpay through the website, without any indication that that was the case.
Jul 27, 2020
Flag as inappropriateIt was frustrating to have limited stock, and unable to use the certificate unless it was to the exact value. Customer service was good
Jul 24, 2020
Flag as inappropriateWas very easy to use the website and enter the certificate as payment. Communication is a little lacking however ref delivery.
Jul 18, 2020
Flag as inappropriateStill waiting on the bike, been really slow with very poor communication
Jul 9, 2020
Flag as inappropriateI have not received my bike although I am paying for it. I was informed my bike would come today and am still waiting. poor experience
Jul 7, 2020
Flag as inappropriateHad issues redeeming the voucher on wiggle website. Unable to contact Wiggle by phone or chat on their site. had to communicate via email
Jun 30, 2020
Flag as inappropriateThe whole time I felt like I wanted to ring Wiggle and ask a few questions, etc, but there is no way of phoning them up.
Jun 29, 2020
Flag as inappropriateHad some initial issues with the voucher detail not been accepted, and due to COVID and it being a lock down this took a while to rectify.
Jun 24, 2020
Flag as inappropriateI had to return 3 items, which I did more than 14 days ago. I have yet to hear anything from Wiggle in regard to my refund.
Jun 18, 2020
Flag as inappropriateNot Wiggles fault but my bike was delivered to the wrong depot and was damaged in transit. Received a voucher for £30 off Wiggle.
Jun 17, 2020
Flag as inappropriatestill awaiting part of the order to arrive. (£1 accessory). Bike was supposed to come with multitool, it didn't.
Jun 14, 2020
Flag as inappropriateIt was not made clear that I should request a quote with my retailer before applying for my certificate.
Jun 13, 2020
Flag as inappropriateExcellent experience, very quick, efficient, friendly and polite - especially given the extremely high demand at the moment.
Jun 11, 2020
Flag as inappropriateWaited 5 weeks with no communication then after several emails was told the bike wasn’t available. Not a great experience at all.
Jun 11, 2020
Flag as inappropriateHave used Wiggle in the past and glad I used them again. Very easy to deal with, well recommended
Jun 11, 2020
Flag as inappropriateI appreciate that these are difficult times but I was left in the dark about my order. Surely someone could have emailed even from home?
Jun 10, 2020
Flag as inappropriateVery difficult to understand wiggle childhood! Website instructions.
Jun 10, 2020
Flag as inappropriateNice and easy to pay with certificate
Jun 9, 2020
Flag as inappropriateI am very happy with the services and benefit that I `ve experience. Thanks Cycle scheme!!!
Jun 9, 2020
Flag as inappropriateHi, I have received a faulty bike. I have been trying to return it. It has been a very slow process and bike still not collected.
Jun 6, 2020
Flag as inappropriateDespite several emails in to wiggle to find out when my bike will be delivered I am still waiting!
Jun 6, 2020
Flag as inappropriateReliable company, top-level customer service.
Jun 3, 2020
Flag as inappropriateYou have to spend exactly the voucher amount to the penny which makes life much harder than necessary
Jun 1, 2020
Flag as inappropriateGreat service, answered all my questions and helped getting me through the process with regular updates
Jun 1, 2020
Flag as inappropriateExcellent service pre and post sale
May 18, 2020
Flag as inappropriateCancelled the bike order without informing me. No help whatsoever regarding cyclescheme. Have used wiggle for years BUT really poor now.i
May 14, 2020
Flag as inappropriateMy order came damaged and everytime i tried to contact Wiggle about it they took 4 days to respond to each email I sent. Very frustrating.
May 13, 2020
Flag as inappropriateBike order was cancelled and I have since struggled to get in touch
May 11, 2020
Flag as inappropriateWiggle were excellent, delivery was swift, communication great and the product super!
Apr 28, 2020
Flag as inappropriateHad to use the exact amount of the voucher - this could have been made clear when I applied the first time but overall very happy.
Apr 8, 2020
Flag as inappropriateI would never use them again. Appalling
Apr 6, 2020
Flag as inappropriatepoor service generally, they failed to keep stock held and then didnt contact me when it came back into stock
Mar 25, 2020
Flag as inappropriateWiggle have a dedicated site and a really easy way to order through cycle scheme. The only problem I had was with the way the courier works
Mar 23, 2020
Flag as inappropriateAlthough there were some glitches in the online process, the Wiggle customer team were excellent and highly responsive
Mar 19, 2020
Flag as inappropriateDidn't have all the components I would have liked to order. Otherwise, flawless experience.
Mar 4, 2020
Flag as inappropriateFantastic hassle free service.
Feb 20, 2020
Flag as inappropriateEven though I ordered a sale item that sold out quickly they held the price and item whilst the Cyclescheme paperwork worked its way through
Feb 13, 2020
Flag as inappropriateWiggle were excellent, however I am very disappointed with Cyclescheme. Prohibitive and bureaucratic - I now know not to use it again.
Jan 30, 2020
Flag as inappropriateBike was damaged from delivery
Jan 7, 2020
Flag as inappropriateStill waiting for a response to a faulty part complaint, over 10 days later.
Dec 17, 2019
Flag as inappropriateUnfortunately when my bike arrived it needed work as the hydraulic brake hose had been cut too short. The gears were not adjusted either.
Dec 11, 2019
Flag as inappropriateThis is a great scheme. I was able to get all the kit I need to be able to cycle my commute to work. All very easy and smooth
Dec 2, 2019
Flag as inappropriateWiggle did not fulfil my order and it took a week of emails to refund the certificate.
Nov 20, 2019
Flag as inappropriateVery happy with my bike
Nov 19, 2019
Flag as inappropriateThe EXACT value of the certificate had to be spent, this was not made clear and should be able to be deviated from! Was a nightmare!
Nov 15, 2019
Flag as inappropriateReally helpful customer service and support. Very quick response.
Nov 14, 2019
Flag as inappropriateThey would not allow me to pay more money on top of the voucher, which means every time I exchange an item I lose money, which they pocket.
Nov 13, 2019
Flag as inappropriateVery bad delivery service. Bike then delivered broken. Had to sort own repair. Yet to be repaid. Bad service, would not recommend.
Oct 17, 2019
Flag as inappropriateA smooth and efficient experience, well done wiggle!!
Oct 15, 2019
Flag as inappropriateDifficult to communicate with on queries. Online chat or telephone unavailable for CWS. All communication by email only.
Sep 24, 2019
Flag as inappropriateWiggle - very poor customer service.
Sep 2, 2019
Flag as inappropriateMy original order was accepted with a small top up paymentthen rejected as it was not the exact amount stated on the certificate.
Aug 9, 2019
Flag as inappropriateThey do not allow voucher top-up
Aug 1, 2019
Flag as inappropriateWiggle Online was very difficult to use as my certificate differed twice to what was in the basket at checkout. Poor experience there.
Jul 24, 2019
Flag as inappropriateNot sure if it's just wiggle or if it's a government thing but the fact I can't add my own money towards it is ANNOYING!
Jul 18, 2019
Flag as inappropriateI think the process is not particularly clear, but I dealt with a person from Wiggle support and it made it very easy.
Jul 5, 2019
Flag as inappropriatevery easy to use certificate and great selection and offers available. Took a little longer to process my additional payment
Jul 3, 2019
Flag as inappropriateV poor service from Wiggle. The whole process of Cyclescheme needs speeding up.
Jul 3, 2019
Flag as inappropriateGreat service
Jul 3, 2019
Flag as inappropriateWiggle is good but ParcelForce kept my bike in their depot for days without explanation and in the end I had to collect that humongous box.
Jun 28, 2019
Flag as inappropriateBike didn't arrive on the day specified by Wiggle and when it did arrive it was damaged and set up wrong.
Jun 26, 2019
Flag as inappropriateSlight hiccup with the Wiggle online service but overall happy with my items. Just waiting for the delivery of the bike now!
Jun 26, 2019
Flag as inappropriateFirst class and speedy delivery- excellent!
Jun 23, 2019
Flag as inappropriateReceived items in good time, one of the items(saddle) was marked, dirt underneath saddle, clamp marks on rails, small scratch below SMP logo
Jun 4, 2019
Flag as inappropriateExcellent service
Jun 1, 2019
Flag as inappropriateIf you have a problem with faulty equipment it will take forever to get it sorted out. For large purchases use a local shop.
May 17, 2019
Flag as inappropriateIt was a good experience dealing with this. Thanks to all
May 1, 2019
Flag as inappropriateGreat Wiggle service as usual!
Apr 29, 2019
Flag as inappropriateWiggle very patient as it took 4 weeks from ordering, to my employer processing the cycle scheme forms
Apr 9, 2019
Flag as inappropriateDespite the above ratings. The worst customer service I have ever received was here
Apr 3, 2019
Flag as inappropriateUnfortunately Wiggle choose to use Yodel for delivery. Yodel are fundamentally a dishonest company who ruin the customer experience.
Feb 22, 2019
Flag as inappropriateExcellent service, from the start of order until i received bike the communications were great, tracking service for delivery was also good
Feb 15, 2019
Flag as inappropriateWiggle's expected delivery date was wrong and no notice of the bike delivery date was given by the courier
Feb 14, 2019
Flag as inappropriateWiggle have been great, fast delivery and well boxed. I also bought all my gear with them and the same goes for all that. highly recommend
Jan 30, 2019
Flag as inappropriateWiggle overcame the slowness of my e employer and cyclescheme by extending the voucher til end of December
Jan 11, 2019
Flag as inappropriateBrilliant service from Wiggle as usual. I was quoted 10 days for delivery but the bike arrived within 5 days. Spot on
Jan 9, 2019
Flag as inappropriatevery good supplier, efficient and fast service, I recommend Wiggle
Jan 9, 2019
Flag as inappropriateAppalling service. One item not delivered and on chasing I was informed the item was no longer in stock. Do not use Wiggle!
Jan 8, 2019
Flag as inappropriateExcellent service from the Wiggle Cyclescheme team. They answered every email promptly and were very helpful.
Jan 6, 2019
Flag as inappropriateEasy transaction, straight forward - bike is excellent. I have used Wiggle before and would use again.
Jan 2, 2019
Flag as inappropriateGreat customer response.
Nov 28, 2018
Flag as inappropriateThe process was good - although I built a basket on the main site first. It would be good if there was more process info on the profile.
Nov 27, 2018
Flag as inappropriateVery easy transaction. Wiggle chat is very useful as well.
Nov 19, 2018
Flag as inappropriateOrder did not dispatch, had to contact multiple times, issues with fulfilment, long wait. 1 day delivery, ends up taking 8 days as an ETA.
Nov 6, 2018
Flag as inappropriateUnfortunately the description for my tires was slightly misleading and I ended up receiving a different product to i wanted
Nov 5, 2018
Flag as inappropriateNeeded to exchange helmet due to size issues..took a couple of weeks but communication was good.
Oct 18, 2018
Flag as inappropriateTop service around - and ace product! (vitus mtb)
Oct 12, 2018
Flag as inappropriateExcellent service. Kept my quote in stock for me until voucher arrived. Exchanged jacket that was too big without fuss.
Oct 4, 2018
Flag as inappropriatehad intiall problems with using the certificate online but after numerous emails and finally contacting cyclescheme the problem been
Sep 3, 2018
Flag as inappropriatePoor service. Difficult to get a response. Defective item delivered.
Aug 28, 2018
Flag as inappropriateMultiple issues with the bike since receipt. Very poor given its not a cheap bike.
Aug 19, 2018
Flag as inappropriateThere was a problem processing my certificate that literally took all day. I was contacted later that night with good news the big was mine.
Jul 27, 2018
Flag as inappropriateProblem with being issued for a certificate to wiggle shops not wiggle online..... wiggle were not interested and impossible to communicate
Jul 26, 2018
Flag as inappropriateAwful customer service, how this company has fallen from one of the best to one of the worst.
Jul 18, 2018
Flag as inappropriatedelivery was not made on the date indicated. delivery made with notification on the same day, bike left outside front door with no signature
Jul 18, 2018
Flag as inappropriateStill haven't recieved the order and it has been cancelled by wiggle due to items not eligible for the scheme
Jul 16, 2018
Flag as inappropriatenot yet updated to reflect change in items available under cyclescheme (wheels etc). had to contact via email
Jul 11, 2018
Flag as inappropriateGreat service. Can’t fault it.
Jul 2, 2018
Flag as inappropriateWiggle were great, very quick. Only negative is that it would be nice to have more products available for purchasing through CycleScheme
Jul 2, 2018
Flag as inappropriateExcellent communication and fast reply on queries. Highly recommended
Jun 25, 2018
Flag as inappropriatePlenty of stock. Easy to add to basket. Really easy to check out and pay with CS voucher. Brilliant! Well Done Wiggle.
Jun 22, 2018
Flag as inappropriateReally surprised at how good and how well set up the Bike-in-a-Box system was.
Jun 19, 2018
Flag as inappropriateFantastic that Wiggle pick and pack your order and hold it for a month while you sort out the certificate approval.
Jun 13, 2018
Flag as inappropriateFantastic customer service
Jun 5, 2018
Flag as inappropriateLove the fact the bike came ready-assembled, the box was a bit oversized I must admit, but great none-the-less! Thanks Guys!
May 17, 2018
Flag as inappropriatevery good service and easy return and replacement when something was too small.
May 12, 2018
Flag as inappropriateWas impossible as there were many issues, no option to add the certificate, and wiggle kept sending the same invalid instructions... poor
May 8, 2018
Flag as inappropriatesome confusion around paying with my certificate meant a delayed order
May 3, 2018
Flag as inappropriateUsual brilliant service from Wiggle. A little slow to respond to a query before ordering. The bike was well set-up and packaged. V happy.
Feb 26, 2018
Flag as inappropriateOrder got 'stuck' and required me to chase to get it completed.
Feb 21, 2018
Flag as inappropriatedelivery was terrible, bike was left practically outside and very visible
Feb 12, 2018
Flag as inappropriateThey used Yodel to deliver. Yodel are the worst people in the history of humanity. Otherwise Wiggle was excellent and am delighted with bike
Feb 8, 2018
Flag as inappropriateI found the process mostly good, except the fact that wiggle couldn't alter my cart for me seemed an unnecessary lack of ability.
Jan 24, 2018
Flag as inappropriateit was all spot on
Jan 2, 2018
Flag as inappropriateAll the service you know and love from Wiggle, with the savings of cyclescheme!
Dec 7, 2017
Flag as inappropriateA pain that the certificate value has to be bang on to the penny of the value of your order! You change and mix your order, so to match = x
Dec 3, 2017
Flag as inappropriateNot very good at all. waited over a week before anything happened with my order. No contact telephone number available for wiggle
Nov 29, 2017
Flag as inappropriateAll good apart from them using yodel to deliver the bike expect issues
Nov 28, 2017
Flag as inappropriateMy first order failed. Spent an hour reordering then certificate payment failed. Had to renter and send them via email. 2 weeks delay.
Nov 28, 2017
Flag as inappropriateIt took Wiggle two months to process my Cyclescheme certificate after all goods were already delivered to me
Nov 28, 2017
Flag as inappropriateWiggle did have a problem processing my certificate but it was rectified quickly.
Nov 21, 2017
Flag as inappropriateVery poor communication around the delivery date that got pushed multiple times. Cyclescheme certificate was not loaded properly
Nov 15, 2017
Flag as inappropriateI still haven't received my bike after estimated delivery of 2 November
Nov 13, 2017
Flag as inappropriateGreat support from Wiggle. Yodel delivery was a nightmare
Nov 13, 2017
Flag as inappropriateThe whole experience was very long-winded, Wiggle were pretty good apart from the delivery arrangements with Yodel, they were rubbish.
Nov 10, 2017
Flag as inappropriateGot a great bike at a great price but poor communication and customer service From Wiggle would make me choose a local supplier next time
Nov 5, 2017
Flag as inappropriateWiggle are appalling as a retailer and if it wasnt for the decision being made on price i would not have used them.
Oct 30, 2017
Flag as inappropriateSuper efficient handling of my order by the Wiggle C2W team!
Oct 20, 2017
Flag as inappropriateOverall worked very well. Was a bit confusing having to go between the Wiggle store and the Cyclescheme site to redeem but I figured it out.
Oct 12, 2017
Flag as inappropriateVery easy to order but not an enormous amount of choice available
Oct 5, 2017
Flag as inappropriateWould have been 5 stars all the way but system was down for improvements still very good. Thanks
Oct 2, 2017
Flag as inappropriateWill use this company again. Very helpful with the whole process including cyclescheme process.
Sep 29, 2017
Flag as inappropriateNot received yet...
Sep 29, 2017
Flag as inappropriateThe whole process of getting my new bike from Wiggle was easy from choosing bike to it arriving no problem and plenty of info at each step
Sep 21, 2017
Flag as inappropriateCancelled part of order due to IT issues, still waiting for refund/voucher
Sep 21, 2017
Flag as inappropriatehad some issues with bike is faulty and wiggle customer service is very poor
Sep 21, 2017
Flag as inappropriateWiggle answered all question quickly and delivered quickly and with great communication.
Sep 21, 2017
Flag as inappropriateAMAZING CUSTOMER SERVICE,
Sep 21, 2017
Flag as inappropriateOrder still not complete. They redeemed the certificate knowing they had IT issues and would not be able to fulfil order properly. Disaster.
Sep 13, 2017
Flag as inappropriateGreat initially but stock problems mean I still haven't got my lock so I can't cycle!
Sep 8, 2017
Flag as inappropriatePoor that Wiggle feel the need to have a separate website with limited options from the full website. This is not made clear on first visit
Aug 29, 2017
Flag as inappropriateAbsolutely shocking service from Wiggle payment cleared 10 days ago and the bike has not even been assembled yet never mind shipped.
Aug 24, 2017
Flag as inappropriateReally fast and accommodated to my request to collect from their warehouse instead of wait for delivery. Will definitely use again.
Aug 24, 2017
Flag as inappropriateI have not received my bike even though payment was confirmed a week ago. They will not release it due to a computer glitch!
Aug 24, 2017
Flag as inappropriateI reserved my order 23 June, order placed 24 June, 23 August I still have not got my bike. And they have sent me the wrong helmet. Terrible
Aug 23, 2017
Flag as inappropriateBrilliant experience, bike was well put together, will buy again.
Aug 23, 2017
Flag as inappropriateIt was really easy using Wiggles online order form. I used their web chat to ask a few questions i had. Super easy
Aug 23, 2017
Flag as inappropriateVery bad experience with Wiggle this time, very poor and dishonest customer service. Plus Yodel...
Jul 31, 2017
Flag as inappropriateWiggle was great with there service and fast delivery shall be using them again also prices are very good compared to otjer places
Jul 27, 2017
Flag as inappropriateEnjoyed the haribo sweets they include in their deliveries.
Jul 21, 2017
Flag as inappropriateExcellent fast service
Jul 21, 2017
Flag as inappropriateThis is the second time I have used cyclescheme , service excellent and very quick, i have also starting using wiggle regularlt now.
May 23, 2017
Flag as inappropriateWiggle we're fantastic at every stage - delivery has a lower score because of Yodel, but Wiggle solved the problem asap :)
May 20, 2017
Flag as inappropriateWiggle were excellwnt throughout the whole process.
Mar 14, 2017
Flag as inappropriateThis one took ages to go through each step and many retailers wouldn't offer 2016 bikes on your scheme.
Mar 9, 2017
Flag as inappropriateIt was excellent service all round.
Mar 9, 2017
Flag as inappropriateI am a Wiggle platinum customer outside the cycle scheme but the experience inside the cycle scheme was worse than dreadful.
Mar 3, 2017
Flag as inappropriate1st time using the cyclescheme. The processes sounded complicated when reading on site but turned out to be fairly straight forward.
Mar 2, 2017
Flag as inappropriateTop service and delivery
Feb 28, 2017
Flag as inappropriateEverything was first rate but not delivery. Yodel, no info to say bike was out for delivery. Left with neighbour. Wrong street and number.
Feb 26, 2017
Flag as inappropriateMy bike was stolen on my 3rd day of use but apart from that it was all good
Feb 20, 2017
Flag as inappropriateCommunication has been poor. I haven't received by bike or an explanation of why.
Feb 13, 2017
Flag as inappropriateDelivery was very quick and the on-line help service was great at giving guidance on what I needed to do to redeem my certificate.
Feb 5, 2017
Flag as inappropriateVery helpful team at Wiggle, highly recommended !
Jan 30, 2017
Flag as inappropriateGreat service, speedy delivery very happy
Jan 27, 2017
Flag as inappropriateSecond really good Cyclescheme purchase from Wiggle. Very fast turnaround time.
Jan 17, 2017
Flag as inappropriateI did not realise there was a separate site when buying through the scheme, it should be signposted from the main site.
Jan 17, 2017
Flag as inappropriateMy original order was placed and cancelled as Wiggle only hold orders for 30 days; I ended up with a different bike than planned
Jan 17, 2017
Flag as inappropriateusual great service from Wiggle
Jan 9, 2017
Flag as inappropriateGreat customer service and after sales. Replied promptly to emails.
Dec 28, 2016
Flag as inappropriateOnce I had instructions, using the cyclescheme certificate was easy, but I did go round in circles through help before just asking someone.
Dec 20, 2016
Flag as inappropriateWiggle were a great help
Dec 11, 2016
Flag as inappropriateThe bike required some assembly. This would be problematic for someone with no idea about bike assembly.
Dec 7, 2016
Flag as inappropriateNo Invoice included in the box and it would have been useful for the Frame number to be clearly marked on some paperwork
Nov 29, 2016
Flag as inappropriateGreat service and communication, bike arrived as planned and took only a few minutes to get it up an running.
Nov 23, 2016
Flag as inappropriateOrdering and delivery were good but there are problems with the bike itself. The suspension forks are faulty and the carbon frame creaks.
Nov 21, 2016
Flag as inappropriateReally straightforward buying experience. Size guide was good and bike part fitted so only needed handlebar and pedals to be fitted. Great!
Nov 14, 2016
Flag as inappropriateVery good website but unfortunately not all items are available on the Cycle to work scheme. Quick delivery and a free bag of sweets.
Nov 13, 2016
Flag as inappropriateThey were brilliant
Nov 9, 2016
Flag as inappropriatevery smooth transaction, good overall support.
Nov 8, 2016
Flag as inappropriateFrom first selection to delivery of Bike and accessories everything was very well organized. Well done to all concerned
Nov 8, 2016
Flag as inappropriateIt was made very easy to obtain a quote, and to spend the voucher once applied for. Goods arrived next day after ordering using the voucher
Nov 7, 2016
Flag as inappropriateAfter discussing the cyclescheme with a couple of retailers, Wiggle were by far the most helpful and supportive shop - highly recommended!!!
Nov 7, 2016
Flag as inappropriategetting in touch with the retailer was very difficult. they still have not replied to some of my emails and you can not phone them.
Nov 4, 2016
Flag as inappropriateEasy to order, good customer service, fast delivery! Would recommend!
Nov 1, 2016
Flag as inappropriateThey delivered the bike whilst I was on holiday despite instructions from me not to and just left it on the front drive. Appalling service.
Nov 1, 2016
Flag as inappropriateGreat communication both in speed of response and clarity. No issues experienced throughout the process, would use again.
Nov 1, 2016
Flag as inappropriateQuick, simple and fantastic!
Oct 18, 2016
Flag as inappropriatereally happy with my bike :)
Oct 17, 2016
Flag as inappropriateCyclescheme order very easy online, fast response to customer queries (change of delivery address) and delivery of order was very quick.
Oct 12, 2016
Flag as inappropriateLove the bike, but hate Yodel. 2x waited in all day, then received update that they tried to deliver, which they hadn't, very annoying
Oct 11, 2016
Flag as inappropriateOnly limiting fact was a problem with yahoo that prevented the certificate coming through, however dealt with excellent.
Oct 10, 2016
Flag as inappropriateWould definitely recommend Wiggle. Excellent site and super quick service.
Oct 10, 2016
Flag as inappropriateoverall good experience a website problem did cause an issue but this was resolved
Oct 5, 2016
Flag as inappropriateThe bike took ages to arrive and is full of defects and is not acceptable to me it will have to be returned. I am trying to arrange this.
Oct 4, 2016
Flag as inappropriateCustomer service is via email so it can be frustrating not having phone contact. Problems using certificate were eventually resolved
Oct 4, 2016
Flag as inappropriateWiggle took me through the process without any hitches and hassle - made everything nice and easy. And, importantly, the bike is great!
Oct 3, 2016
Flag as inappropriatewasnt imediately clear where I could redeem my certificate once it had been completed.
Sep 27, 2016
Flag as inappropriateWhere is my bike? I haven't received yet!!
Sep 27, 2016
Flag as inappropriateUnfortunately the bike has arrived marked in a number of places and Wiggle have only offered £50 in compensation.
Sep 21, 2016
Flag as inappropriateExcellent service from start to finish. Great communication, fast delivery. Brilliant.
Sep 16, 2016
Flag as inappropriateCompared to some of the other retailers I thought the range of bikes available in my size (largest available) was poor.
Sep 13, 2016
Flag as inappropriateBrilliant and quick system, really delighted with the bike.
Sep 12, 2016
Flag as inappropriateAwesome service from wiggle as always.
Sep 9, 2016
Flag as inappropriateThe website did not allow me to use my certificate. But their customer service were very friendly and sorted the problem quickly.
Aug 22, 2016
Flag as inappropriateGross incompetence at every stage, difficult to contact for help. Won't be using or recommending anyone use wiggle.
Aug 22, 2016
Flag as inappropriatewiggle could improve its cycle to work experience by allowing items to be exchanged (eg if they dont fit)for items of similar value
Aug 11, 2016
Flag as inappropriateBike has not been delivered and my enquiries remain unanswered.
Aug 11, 2016
Flag as inappropriateI have only positive things to say about Wiggle. They were responsive to any queries I raised, and consistently and effectively helpful.
Aug 1, 2016
Flag as inappropriateCertificate failed to redeem automatically but wiggle were very helpful and resolved quickly.
Jul 29, 2016
Flag as inappropriateWhile I have nothing at all bad to say about Wiggle the courier they use is useless. Delivered the bike to the wrong address entirely.
Jul 28, 2016
Flag as inappropriateNot all bikes on Wiggle were available though C2W Was not clear how to add top up £ amount for amount exceeding voucher
Jul 11, 2016
Flag as inappropriateNone
Jul 10, 2016
Flag as inappropriateIt took more than 3 weeks to complete my order I contacted them 3 times before I received a satisfactory response.
Jul 9, 2016
Flag as inappropriateVery good experience, Wiggle's customer service was excellent, delivery was prompt and my bike well packaged.
Jul 8, 2016
Flag as inappropriatePerfect
Jun 27, 2016
Flag as inappropriateI completed an order but recieved different shoes from what I had ordered
Jun 24, 2016
Flag as inappropriatePerfect service. I am very happy with my new bike.
Jun 22, 2016
Flag as inappropriateWiggle were very good; their courrier, Yodel, not so. Delivery was later than expected and tracking and comms very difficult
Jun 21, 2016
Flag as inappropriateA bit of a delay getting the certificate, but smooth sailing once this was received. Would recommend Wiggle as a supplier.
Jun 15, 2016
Flag as inappropriateFor unknown technical reasons my order had to be completed by email & phone as your code was not accepted by the Wiggle website.
Jun 14, 2016
Flag as inappropriateFeeling the love with this company - they treat their bikes like people or animals .....delighted!
Jun 13, 2016
Flag as inappropriateEasy - once I realised I needed to go to a specific Wiggle Cycle scheme site!
Jun 11, 2016
Flag as inappropriatethe bike was faulty the communication was terrible and the speed from sending the certificate was pants wiggle are a nightmare to buy from
Jun 6, 2016
Flag as inappropriateA Excellent service , a quick from start to finish , very happy with everything , Thank you
Jun 2, 2016
Flag as inappropriateSadie from not being able to phone them and slight delay in emails wiggle were perfect
Jun 1, 2016
Flag as inappropriateTook a few mails to customer service to sort out but all in all a good service
May 23, 2016
Flag as inappropriateHad troubles getting certificate, wiggle representatives were very helpful when I contacted them for help.
May 16, 2016
Flag as inappropriateThis was a terrific pain-free experience - just what I needed after the agonisingly long wait for payment to clear from my employer.
May 14, 2016
Flag as inappropriateAs u will see by my ratings I was delighted with every step of receiving my bike, I could not fault wiggle in any way. I have recommended th
May 11, 2016
Flag as inappropriateVery happy with the delivery (about 3 days before expected). Online chat was very helpful. Range of brands not as good as other retailers.
May 11, 2016
Flag as inappropriateFirst class service from sign up to delivery.
May 2, 2016
Flag as inappropriateMy initial order was cancelled by Wiggle because I did not redeem the voucher in time! A reminder at the time would have been appreciated.
Apr 28, 2016
Flag as inappropriateBoth Cyclesheme and Wiggle were easy to work with and quick to respond. I'm very satisfied.
Apr 26, 2016
Flag as inappropriateExcellent service and great process to ensure your stock stays available.
Apr 25, 2016
Flag as inappropriateGreat bike, very happy. Delivery from online retailers is always a challenge. Couriers really need to improve on their communications!
Apr 17, 2016
Flag as inappropriateI am very disappointed with Wiggle and would not recommend any cycle scheme user gets their bike from this company.
Apr 14, 2016
Flag as inappropriateGreat bike. Delivered extremely quickly.
Apr 13, 2016
Flag as inappropriateDelivery was supposed to take a week or two to sort out all the odds and ends but ended up taking less than 3 days! Delightedly surprised!
Apr 12, 2016
Flag as inappropriateBike arrived quickly but without pedals or assembly tools. Still waiting to receive after 6 days...
Apr 9, 2016
Flag as inappropriateCouldn't fault the service.
Apr 5, 2016
Flag as inappropriateThe certificate did not arrive for months and the cycle scheme web site is not user friendly.
Mar 24, 2016
Flag as inappropriateCommunication around payment and redemtion of certificate was poor, as I needed to keep emailing for information they had not supplied.
Mar 14, 2016
Flag as inappropriateThe whole experience was very easy and efficient. I ordered the equipment on Saturday afternoon and it was delivered on Tuesday morning.
Mar 14, 2016
Flag as inappropriateFantastic customer service & speed of delivery, very understanding as employer delayed payment for 6 weeks.
Mar 13, 2016
Flag as inappropriateVery easy to use from getting a quote to receiving the order a few days later. Thoroughly recommend getting your kit here.
Mar 5, 2016
Flag as inappropriateObtaining my bike through Wiggle couldn't have been any easier. I'm so pleased I chose them.
Feb 29, 2016
Flag as inappropriateTook almost 2 months from applying for it through my work to receiving my certificate Also not a fluid transaction process
Feb 22, 2016
Flag as inappropriateOrdered the bike at lunch time on the Wednesday and it was delivered at 9 am on the Thursday! Outstanding!
Feb 10, 2016
Flag as inappropriateWiggle's service and delivery were excellent. I'm very happy with their service and with the bike :-)
Feb 10, 2016
Flag as inappropriateWiggle was fantastic.
Feb 3, 2016
Flag as inappropriateSuperb and slick service. Bike and accessories arrived next day. Bike perfectly set up - would use again and strongly recommend
Feb 3, 2016
Flag as inappropriateFantastic service as my certificate took much longer than 30 days. The online chat function is great and delivery was extremely fast.
Feb 2, 2016
Flag as inappropriateLost my order which I had to chase up. When the bike was delivered it was damaged. Poor communication and service
Jan 30, 2016
Flag as inappropriateConfusion over delivery as the next day delivery option does not exist for bikes. In the end was on a day that fit but poorly communicated.
Jan 25, 2016
Flag as inappropriateUsing Wiggle was great and although I didn't buy a bike they offered a great selection of equipment that I could use my voucher for.
Jan 25, 2016
Flag as inappropriatewiggle has no FAQ on where to receive your certificate
Jan 25, 2016
Flag as inappropriateSaved my bike after seeing it and ordering it until my certificate came. Good idea because they ran out of this particular model. Top class
Jan 24, 2016
Flag as inappropriateno idea had to use specific c2w site. You should be able to buy tyres. No bike comes with puncture proof tyres standard, but essential
Jan 20, 2016
Flag as inappropriateA really great buying experience - Thank you
Jan 18, 2016
Flag as inappropriateEverything about the process was excellent, except for the very rude and obnoxious delivery man. Let down an otherwise great service.
Jan 11, 2016
Flag as inappropriateDelivered to my work address, not home.
Jan 10, 2016
Flag as inappropriateBrilliant
Jan 4, 2016
Flag as inappropriateWiggle were unable to fulfil original order and were slow in responding to requests for updates.
Jan 4, 2016
Flag as inappropriateVery quick on every bodies part and impressed with the service, bike was set up almost perfectly.
Jan 1, 2016
Flag as inappropriateWaiting for over a month to find the certicate redemption had failed
Dec 31, 2015
Flag as inappropriateLoaded my certificate on the Thursday afternoon but because of issues there end and lot of live chatting as no phone no had to return do it
Dec 29, 2015
Flag as inappropriateWould recommend the scheme to anybody to take part.
Dec 21, 2015
Flag as inappropriateVery easy, highly recommended.
Dec 21, 2015
Flag as inappropriatejust a slight hic up with the order, but as always good service from Wiggle
Dec 18, 2015
Flag as inappropriateBest customer service I have encountered
Dec 18, 2015
Flag as inappropriateWiggle were excellent, quick dispatch and bike fully set up to right size on arrival.
Dec 15, 2015
Flag as inappropriateGreat choice of brands, great value, speed service
Dec 14, 2015
Flag as inappropriateVery quick and easy in all communication with the retailer, no issues with any aspect of the purchase. Recommended
Dec 11, 2015
Flag as inappropriateA superb experience - I was so pleased with my choice of cycle provider. Would highly recommend.
Dec 10, 2015
Flag as inappropriateEverything worked surprisingly well. It was a large purchase for me over the internet but having been trying to purchase a new bike from sho
Dec 7, 2015
Flag as inappropriateWiggle have been great but some mechanism for swapping bikes needs to be included in the scheme
Dec 6, 2015
Flag as inappropriateExcellent, the whole process from initial application to receiving the bike took 6 days. Brilliant !
Dec 5, 2015
Flag as inappropriateI could not use Cyclescheme Certificate directly on the wiggle website for some reason. I ended up having a web chat with wiggle to sort it
Nov 19, 2015
Flag as inappropriateI feel the addition of Wiggle as an online retailer is a huge bonus. This is my second order through Cyclescheme but won't be my last!
Nov 19, 2015
Flag as inappropriateShocking level of competence demonstrated by the Retailer at all stages of the C2W process.
Nov 19, 2015
Flag as inappropriateI received excellent customer service from Wiggle, there was a slight problem with my order and they sorted it quickly and efficiently!
Nov 11, 2015
Flag as inappropriateI followed all the Wiggle prompts to submit my certificate but it took a week for them to accept it with very slow communication
Nov 10, 2015
Flag as inappropriateWiggle are always brilliant. Great retailer with fantastic customer service
Nov 10, 2015
Flag as inappropriateI would find it difficult to improve this sevice
Nov 9, 2015
Flag as inappropriateThere was an unusal delay with the DhB items for some reason.
Nov 9, 2015
Flag as inappropriateMy order seemed to get stuck in the system for a while, but resolved quickly and efficiently with good communication.
Nov 5, 2015
Flag as inappropriatebeen great had no problems what so ever just simple to use and hassle free picking what you wanted simple guide system helps
Nov 4, 2015
Flag as inappropriateProblem with my certificate being accepted in the system with wiggle, took a week of emails to resolve.
Nov 2, 2015
Flag as inappropriateCycles scheme and Wiggle work together like peas in a pod! Great rapid delivery from wiggle and great product.
Oct 28, 2015
Flag as inappropriateexcellent service from start of the process to having the cycle delivered, Couldn't be better
Oct 26, 2015
Flag as inappropriateMuch easier than expected.. Great service..
Oct 23, 2015
Flag as inappropriateExcellent comms, speedy, helpful.
Oct 23, 2015
Flag as inappropriateIt would be nice if some expert check if all accessories are compatible with the bike and with each other and give advice.
Oct 19, 2015
Flag as inappropriateI can honestly recommend Wiggle. The bike was well secured for delivery and was ready to ride when I got it. Really good experience.
Oct 17, 2015
Flag as inappropriateexellent service
Oct 13, 2015
Flag as inappropriateAll really slick. I would only recommend that the certificate & redemption code is emailed to save 3 days waiting on the post man.
Oct 12, 2015
Flag as inappropriateThere was a big delay in getting the accessories (via DX delivery service) but Wiggle solved it for me, they were great, DX much less so..
Oct 8, 2015
Flag as inappropriateThe only problem I had was the bike that was built very badly and unsafely. I did complain to wiggle and would never buy from them again.
Oct 6, 2015
Flag as inappropriateDX Freight lost the bike I ordered, which was no longer available so I had to select a different bike which wiggle had delivered OK.
Oct 5, 2015
Flag as inappropriateIt would have been useful to use the collect plus delivery service
Oct 5, 2015
Flag as inappropriateAbsolutely tragic service from wiggle
Sep 29, 2015
Flag as inappropriatea very good experience.quicker than I expected.
Sep 29, 2015
Flag as inappropriateexcellent
Sep 29, 2015
Flag as inappropriateApplication acknowledged almost immediately, good communication and swift delivery once I had ordered. Cool bike arrived.
Sep 28, 2015
Flag as inappropriategreat however my bike got stolen Saturday 19th September
Sep 23, 2015
Flag as inappropriateThe process for redeeming the certificate was confusing so I assumed I had to email the relevant cycle chrome within wiggle and got a quick.
Sep 20, 2015
Flag as inappropriateGreat service as always. Using the Cyclescheme as a method of payment was simple.
Sep 18, 2015
Flag as inappropriateUnfortunately I have found that communication from both Cyclescheme and Wiggle sparse and untimely.
Sep 16, 2015
Flag as inappropriateFlawless in every way, delighted.
Sep 14, 2015
Flag as inappropriateDX were unable to deliver twice, due to their error. They finally rectified it though and completed delivery.
Sep 14, 2015
Flag as inappropriateThe whole process has been fantastic. It is a shame however, that my bike has already been stolen.
Sep 10, 2015
Flag as inappropriateExcellent service all round
Sep 9, 2015
Flag as inappropriateEverything went very quickly & smoothly.
Sep 7, 2015
Flag as inappropriateGreat service
Sep 2, 2015
Flag as inappropriateCan't fault at all!!
Aug 29, 2015
Flag as inappropriateExcellent value,and ordering process. I was a little surprised that the reflectors and things needed fitting although a really good service.
Aug 24, 2015
Flag as inappropriateThe bike suffered a failure after about 2 miles and had to be returned. Flexibility and comms re replacing were poor.
Aug 20, 2015
Flag as inappropriateExpectional fast, easy and hassle free experience using Wiggle online. A thorough and proffessional service given from start to finish.
Aug 15, 2015
Flag as inappropriateAbsolutely superb retailer - had a dedicated section of their website for Cyclesheme and did much of the leg work for me!
Aug 13, 2015
Flag as inappropriateFantastic.. Time from requesting certificate to riding was 6 days!! Well worth doing !
Aug 5, 2015
Flag as inappropriateThe bike turned up untested and would not even engaged the crank grear wheels. I tried to make contact with the supplier for help tna
Aug 4, 2015
Flag as inappropriateTook 3 weeks to receive my certificate to place the order with Wiggle. Once I'd submitted certificate couldn't fault Wiggle!
Jul 20, 2015
Flag as inappropriateWiggle reduced the price while order was in progress and would not adjust. Very disappointed in this. NO flexibility with cycle scheme.
Jul 15, 2015
Flag as inappropriateMost aspects worked extremely well. My only complaint is that Wiggle happens to have abysmal customer service, which added some complexity.
Jul 15, 2015
Flag as inappropriateVery easy process throughout, excellent customer service.
Jul 15, 2015
Flag as inappropriateI will be making a serious complaint to Wiggle regarding the lack of communication regarding my delivery and time wasted.
Jul 3, 2015
Flag as inappropriateIt was so easy to get my bike, thank you for making this a very positive experience.
Jun 30, 2015
Flag as inappropriateWiggle have been amazing from start to finish. I can't wait to start cycling to work.
Jun 29, 2015
Flag as inappropriateWiggle were professional and had incredible customer service. Rebecca Kane helped me through the process and was friendly and very lovely.
Jun 28, 2015
Flag as inappropriateI personally found wiggle extremely helpful and responded to emails quickly. They were able to advise on size of road bike to get
Jun 28, 2015
Flag as inappropriateVery easy to deal with and excellent customer service from Wiggle.
Jun 20, 2015
Flag as inappropriateService from Wiggle was excellent. They also kept my items aside while I waited for my certificate. Their sizing system is also very good.
Jun 17, 2015
Flag as inappropriateExcellent and easy service. Very simple and fast to use the cycle scheme.
Jun 16, 2015
Flag as inappropriateGreat Service
Jun 16, 2015
Flag as inappropriateGreat to have the scheme. Process is a little convoluted though and end of scheme buying options seem overly complex so may put people off.
Jun 16, 2015
Flag as inappropriatePurchased from Wiggle, only feedback I would give is that this bike did not qualify / count towards further loyalty discounts scheme
Jun 11, 2015
Flag as inappropriateGiven the month delay in placing the order, originally, to the issue of the voucher I'd like to thank Wiggle for their forebearance.
Jun 11, 2015
Flag as inappropriateRebecca K from Wiggle was extremely helpful at every point of the order/transaction. The delivery was as good as next day!
Jun 10, 2015
Flag as inappropriateIncredible service from wiggle - extremely flexible even when I had to change order at last minute. Also very patient! Thanks!
Jun 5, 2015
Flag as inappropriateAs always, I received outstanding service form Wiggle.
Jun 3, 2015
Flag as inappropriateDelivery was terrible. Not delivered on specified day. Numerous phone calls to re-arrange.
Jun 2, 2015
Flag as inappropriateVery smooth and quick transaction
Jun 1, 2015
Flag as inappropriateI feel the bike is too big for me which is obviously the disadvantage to an online retailer. Additional outlay to change the stem.
May 29, 2015
Flag as inappropriateGreat service
May 28, 2015
Flag as inappropriateThe customer service rep (Rebecca Kane from Wiggle) was very helpful at all stages of the process.
May 26, 2015
Flag as inappropriateExtremely satisfied by the customer service from Wiggle. Good communication at all stages of my purchase.
May 18, 2015
Flag as inappropriateWiggle very good. Cyclescheme poor - riddled with system problems stopping me submit form correctly. One staff unhelpful, most tried hard.
May 16, 2015
Flag as inappropriateFantastic service and really happy with my bike. Would definitely use again and recommend to my friends.
May 15, 2015
Flag as inappropriateThe whole process was super easy!
May 3, 2015
Flag as inappropriateOnly delivery info I got was that it would arrive next day, I got no input. Also bike arrived with items missing.
Apr 29, 2015
Flag as inappropriateExcellent
Apr 21, 2015
Flag as inappropriateThe whole experience was slick, efficent and quick
Mar 31, 2015
Flag as inappropriate