Wiggle did not fulfil my order and it took a week of emails to refund the certificate.

Very happy with my bike

The EXACT value of the certificate had to be spent, this was not made clear and should be able to be deviated from! Was a nightmare!

Really helpful customer service and support. Very quick response.

They would not allow me to pay more money on top of the voucher, which means every time I exchange an item I lose money, which they pocket.

Very bad delivery service. Bike then delivered broken. Had to sort own repair. Yet to be repaid. Bad service, would not recommend.

A smooth and efficient experience, well done wiggle!!

Difficult to communicate with on queries. Online chat or telephone unavailable for CWS. All communication by email only.

Wiggle - very poor customer service.

My original order was accepted with a small top up paymentthen rejected as it was not the exact amount stated on the certificate.

They do not allow voucher top-up

Wiggle Online was very difficult to use as my certificate differed twice to what was in the basket at checkout. Poor experience there.

Not sure if it's just wiggle or if it's a government thing but the fact I can't add my own money towards it is ANNOYING!

I think the process is not particularly clear, but I dealt with a person from Wiggle support and it made it very easy.

very easy to use certificate and great selection and offers available. Took a little longer to process my additional payment

V poor service from Wiggle. The whole process of Cyclescheme needs speeding up.

Great service

Wiggle is good but ParcelForce kept my bike in their depot for days without explanation and in the end I had to collect that humongous box.

Bike didn't arrive on the day specified by Wiggle and when it did arrive it was damaged and set up wrong.

Slight hiccup with the Wiggle online service but overall happy with my items. Just waiting for the delivery of the bike now!

First class and speedy delivery- excellent!

Received items in good time, one of the items(saddle) was marked, dirt underneath saddle, clamp marks on rails, small scratch below SMP logo

Excellent service

If you have a problem with faulty equipment it will take forever to get it sorted out. For large purchases use a local shop.

It was a good experience dealing with this. Thanks to all

Great Wiggle service as usual!

Wiggle very patient as it took 4 weeks from ordering, to my employer processing the cycle scheme forms

Despite the above ratings. The worst customer service I have ever received was here

Unfortunately Wiggle choose to use Yodel for delivery. Yodel are fundamentally a dishonest company who ruin the customer experience.

Excellent service, from the start of order until i received bike the communications were great, tracking service for delivery was also good

Wiggle's expected delivery date was wrong and no notice of the bike delivery date was given by the courier

Wiggle have been great, fast delivery and well boxed. I also bought all my gear with them and the same goes for all that. highly recommend

Wiggle overcame the slowness of my e employer and cyclescheme by extending the voucher til end of December

Brilliant service from Wiggle as usual. I was quoted 10 days for delivery but the bike arrived within 5 days. Spot on

very good supplier, efficient and fast service, I recommend Wiggle

Appalling service. One item not delivered and on chasing I was informed the item was no longer in stock. Do not use Wiggle!

Excellent service from the Wiggle Cyclescheme team. They answered every email promptly and were very helpful.

Easy transaction, straight forward - bike is excellent. I have used Wiggle before and would use again.

Great customer response.

The process was good - although I built a basket on the main site first. It would be good if there was more process info on the profile.

Very easy transaction. Wiggle chat is very useful as well.

Order did not dispatch, had to contact multiple times, issues with fulfilment, long wait. 1 day delivery, ends up taking 8 days as an ETA.

Unfortunately the description for my tires was slightly misleading and I ended up receiving a different product to i wanted

Needed to exchange helmet due to size issues..took a couple of weeks but communication was good.

Top service around - and ace product! (vitus mtb)

Excellent service. Kept my quote in stock for me until voucher arrived. Exchanged jacket that was too big without fuss.

had intiall problems with using the certificate online but after numerous emails and finally contacting cyclescheme the problem been

Poor service. Difficult to get a response. Defective item delivered.

Multiple issues with the bike since receipt. Very poor given its not a cheap bike.

There was a problem processing my certificate that literally took all day. I was contacted later that night with good news the big was mine.

Problem with being issued for a certificate to wiggle shops not wiggle online..... wiggle were not interested and impossible to communicate

Awful customer service, how this company has fallen from one of the best to one of the worst.

delivery was not made on the date indicated. delivery made with notification on the same day, bike left outside front door with no signature

Still haven't recieved the order and it has been cancelled by wiggle due to items not eligible for the scheme

not yet updated to reflect change in items available under cyclescheme (wheels etc). had to contact via email

Great service. Can’t fault it.

Wiggle were great, very quick. Only negative is that it would be nice to have more products available for purchasing through CycleScheme

Excellent communication and fast reply on queries. Highly recommended

Plenty of stock. Easy to add to basket. Really easy to check out and pay with CS voucher. Brilliant! Well Done Wiggle.

Really surprised at how good and how well set up the Bike-in-a-Box system was.

Fantastic that Wiggle pick and pack your order and hold it for a month while you sort out the certificate approval.

Fantastic customer service

Love the fact the bike came ready-assembled, the box was a bit oversized I must admit, but great none-the-less! Thanks Guys!

very good service and easy return and replacement when something was too small.

Was impossible as there were many issues, no option to add the certificate, and wiggle kept sending the same invalid instructions... poor

some confusion around paying with my certificate meant a delayed order

Usual brilliant service from Wiggle. A little slow to respond to a query before ordering. The bike was well set-up and packaged. V happy.

Order got 'stuck' and required me to chase to get it completed.

delivery was terrible, bike was left practically outside and very visible

They used Yodel to deliver. Yodel are the worst people in the history of humanity. Otherwise Wiggle was excellent and am delighted with bike

I found the process mostly good, except the fact that wiggle couldn't alter my cart for me seemed an unnecessary lack of ability.

it was all spot on

All the service you know and love from Wiggle, with the savings of cyclescheme!

A pain that the certificate value has to be bang on to the penny of the value of your order! You change and mix your order, so to match = x

Not very good at all. waited over a week before anything happened with my order. No contact telephone number available for wiggle

All good apart from them using yodel to deliver the bike expect issues

My first order failed. Spent an hour reordering then certificate payment failed. Had to renter and send them via email. 2 weeks delay.

It took Wiggle two months to process my Cyclescheme certificate after all goods were already delivered to me

Wiggle did have a problem processing my certificate but it was rectified quickly.

Very poor communication around the delivery date that got pushed multiple times. Cyclescheme certificate was not loaded properly

I still haven't received my bike after estimated delivery of 2 November

Great support from Wiggle. Yodel delivery was a nightmare

The whole experience was very long-winded, Wiggle were pretty good apart from the delivery arrangements with Yodel, they were rubbish.

Got a great bike at a great price but poor communication and customer service From Wiggle would make me choose a local supplier next time

Wiggle are appalling as a retailer and if it wasnt for the decision being made on price i would not have used them.

Super efficient handling of my order by the Wiggle C2W team!

Overall worked very well. Was a bit confusing having to go between the Wiggle store and the Cyclescheme site to redeem but I figured it out.

Very easy to order but not an enormous amount of choice available

Would have been 5 stars all the way but system was down for improvements still very good. Thanks

Will use this company again. Very helpful with the whole process including cyclescheme process.

Not received yet...

The whole process of getting my new bike from Wiggle was easy from choosing bike to it arriving no problem and plenty of info at each step

Cancelled part of order due to IT issues, still waiting for refund/voucher

had some issues with bike is faulty and wiggle customer service is very poor

Wiggle answered all question quickly and delivered quickly and with great communication.

AMAZING CUSTOMER SERVICE,

Order still not complete. They redeemed the certificate knowing they had IT issues and would not be able to fulfil order properly. Disaster.

Great initially but stock problems mean I still haven't got my lock so I can't cycle!

Poor that Wiggle feel the need to have a separate website with limited options from the full website. This is not made clear on first visit

Absolutely shocking service from Wiggle payment cleared 10 days ago and the bike has not even been assembled yet never mind shipped.

Really fast and accommodated to my request to collect from their warehouse instead of wait for delivery. Will definitely use again.

I have not received my bike even though payment was confirmed a week ago. They will not release it due to a computer glitch!

I reserved my order 23 June, order placed 24 June, 23 August I still have not got my bike. And they have sent me the wrong helmet. Terrible

Brilliant experience, bike was well put together, will buy again.

It was really easy using Wiggles online order form. I used their web chat to ask a few questions i had. Super easy

Very bad experience with Wiggle this time, very poor and dishonest customer service. Plus Yodel...

Wiggle was great with there service and fast delivery shall be using them again also prices are very good compared to otjer places

Enjoyed the haribo sweets they include in their deliveries.

Excellent fast service

This is the second time I have used cyclescheme , service excellent and very quick, i have also starting using wiggle regularlt now.

Wiggle we're fantastic at every stage - delivery has a lower score because of Yodel, but Wiggle solved the problem asap :)

Wiggle were excellwnt throughout the whole process.

This one took ages to go through each step and many retailers wouldn't offer 2016 bikes on your scheme.

It was excellent service all round.

I am a Wiggle platinum customer outside the cycle scheme but the experience inside the cycle scheme was worse than dreadful.

1st time using the cyclescheme. The processes sounded complicated when reading on site but turned out to be fairly straight forward.

Top service and delivery

Everything was first rate but not delivery. Yodel, no info to say bike was out for delivery. Left with neighbour. Wrong street and number.

My bike was stolen on my 3rd day of use but apart from that it was all good

Communication has been poor. I haven't received by bike or an explanation of why.

Delivery was very quick and the on-line help service was great at giving guidance on what I needed to do to redeem my certificate.

Very helpful team at Wiggle, highly recommended !

Great service, speedy delivery very happy

Second really good Cyclescheme purchase from Wiggle. Very fast turnaround time.

I did not realise there was a separate site when buying through the scheme, it should be signposted from the main site.

My original order was placed and cancelled as Wiggle only hold orders for 30 days; I ended up with a different bike than planned

usual great service from Wiggle

Great customer service and after sales. Replied promptly to emails.

Once I had instructions, using the cyclescheme certificate was easy, but I did go round in circles through help before just asking someone.

Wiggle were a great help

The bike required some assembly. This would be problematic for someone with no idea about bike assembly.

No Invoice included in the box and it would have been useful for the Frame number to be clearly marked on some paperwork

Great service and communication, bike arrived as planned and took only a few minutes to get it up an running.

Ordering and delivery were good but there are problems with the bike itself. The suspension forks are faulty and the carbon frame creaks.

Really straightforward buying experience. Size guide was good and bike part fitted so only needed handlebar and pedals to be fitted. Great!

Very good website but unfortunately not all items are available on the Cycle to work scheme. Quick delivery and a free bag of sweets.

They were brilliant

very smooth transaction, good overall support.

From first selection to delivery of Bike and accessories everything was very well organized. Well done to all concerned

It was made very easy to obtain a quote, and to spend the voucher once applied for. Goods arrived next day after ordering using the voucher

After discussing the cyclescheme with a couple of retailers, Wiggle were by far the most helpful and supportive shop - highly recommended!!!

getting in touch with the retailer was very difficult. they still have not replied to some of my emails and you can not phone them.

Easy to order, good customer service, fast delivery! Would recommend!

They delivered the bike whilst I was on holiday despite instructions from me not to and just left it on the front drive. Appalling service.

Great communication both in speed of response and clarity. No issues experienced throughout the process, would use again.

Quick, simple and fantastic!

really happy with my bike :)

Cyclescheme order very easy online, fast response to customer queries (change of delivery address) and delivery of order was very quick.

Love the bike, but hate Yodel. 2x waited in all day, then received update that they tried to deliver, which they hadn't, very annoying

Only limiting fact was a problem with yahoo that prevented the certificate coming through, however dealt with excellent.

Would definitely recommend Wiggle. Excellent site and super quick service.

overall good experience a website problem did cause an issue but this was resolved

The bike took ages to arrive and is full of defects and is not acceptable to me it will have to be returned. I am trying to arrange this.

Customer service is via email so it can be frustrating not having phone contact. Problems using certificate were eventually resolved

Wiggle took me through the process without any hitches and hassle - made everything nice and easy. And, importantly, the bike is great!

wasnt imediately clear where I could redeem my certificate once it had been completed.

Where is my bike? I haven't received yet!!

Unfortunately the bike has arrived marked in a number of places and Wiggle have only offered £50 in compensation.

Excellent service from start to finish. Great communication, fast delivery. Brilliant.

Compared to some of the other retailers I thought the range of bikes available in my size (largest available) was poor.

Brilliant and quick system, really delighted with the bike.

Awesome service from wiggle as always.

The website did not allow me to use my certificate. But their customer service were very friendly and sorted the problem quickly.

Gross incompetence at every stage, difficult to contact for help. Won't be using or recommending anyone use wiggle.

wiggle could improve its cycle to work experience by allowing items to be exchanged (eg if they dont fit)for items of similar value

Bike has not been delivered and my enquiries remain unanswered.

I have only positive things to say about Wiggle. They were responsive to any queries I raised, and consistently and effectively helpful.

Certificate failed to redeem automatically but wiggle were very helpful and resolved quickly.

While I have nothing at all bad to say about Wiggle the courier they use is useless. Delivered the bike to the wrong address entirely.

Not all bikes on Wiggle were available though C2W Was not clear how to add top up £ amount for amount exceeding voucher

None

It took more than 3 weeks to complete my order I contacted them 3 times before I received a satisfactory response.

Very good experience, Wiggle's customer service was excellent, delivery was prompt and my bike well packaged.

Perfect

I completed an order but recieved different shoes from what I had ordered

Perfect service. I am very happy with my new bike.

Wiggle were very good; their courrier, Yodel, not so. Delivery was later than expected and tracking and comms very difficult

A bit of a delay getting the certificate, but smooth sailing once this was received. Would recommend Wiggle as a supplier.

For unknown technical reasons my order had to be completed by email & phone as your code was not accepted by the Wiggle website.

Feeling the love with this company - they treat their bikes like people or animals .....delighted!

Easy - once I realised I needed to go to a specific Wiggle Cycle scheme site!

the bike was faulty the communication was terrible and the speed from sending the certificate was pants wiggle are a nightmare to buy from

A Excellent service , a quick from start to finish , very happy with everything , Thank you

Sadie from not being able to phone them and slight delay in emails wiggle were perfect

Took a few mails to customer service to sort out but all in all a good service

Had troubles getting certificate, wiggle representatives were very helpful when I contacted them for help.

This was a terrific pain-free experience - just what I needed after the agonisingly long wait for payment to clear from my employer.

As u will see by my ratings I was delighted with every step of receiving my bike, I could not fault wiggle in any way. I have recommended th

Very happy with the delivery (about 3 days before expected). Online chat was very helpful. Range of brands not as good as other retailers.

First class service from sign up to delivery.

My initial order was cancelled by Wiggle because I did not redeem the voucher in time! A reminder at the time would have been appreciated.

Both Cyclesheme and Wiggle were easy to work with and quick to respond. I'm very satisfied.

Excellent service and great process to ensure your stock stays available.

Great bike, very happy. Delivery from online retailers is always a challenge. Couriers really need to improve on their communications!

I am very disappointed with Wiggle and would not recommend any cycle scheme user gets their bike from this company.

Great bike. Delivered extremely quickly.

Delivery was supposed to take a week or two to sort out all the odds and ends but ended up taking less than 3 days! Delightedly surprised!

Bike arrived quickly but without pedals or assembly tools. Still waiting to receive after 6 days...

Couldn't fault the service.

The certificate did not arrive for months and the cycle scheme web site is not user friendly.

Communication around payment and redemtion of certificate was poor, as I needed to keep emailing for information they had not supplied.

The whole experience was very easy and efficient. I ordered the equipment on Saturday afternoon and it was delivered on Tuesday morning.

Fantastic customer service & speed of delivery, very understanding as employer delayed payment for 6 weeks.

Very easy to use from getting a quote to receiving the order a few days later. Thoroughly recommend getting your kit here.

Obtaining my bike through Wiggle couldn't have been any easier. I'm so pleased I chose them.

Took almost 2 months from applying for it through my work to receiving my certificate Also not a fluid transaction process

Ordered the bike at lunch time on the Wednesday and it was delivered at 9 am on the Thursday! Outstanding!

Wiggle's service and delivery were excellent. I'm very happy with their service and with the bike :-)

Wiggle was fantastic.

Superb and slick service. Bike and accessories arrived next day. Bike perfectly set up - would use again and strongly recommend

Fantastic service as my certificate took much longer than 30 days. The online chat function is great and delivery was extremely fast.

Lost my order which I had to chase up. When the bike was delivered it was damaged. Poor communication and service

Confusion over delivery as the next day delivery option does not exist for bikes. In the end was on a day that fit but poorly communicated.

Using Wiggle was great and although I didn't buy a bike they offered a great selection of equipment that I could use my voucher for.

wiggle has no FAQ on where to receive your certificate

Saved my bike after seeing it and ordering it until my certificate came. Good idea because they ran out of this particular model. Top class

no idea had to use specific c2w site. You should be able to buy tyres. No bike comes with puncture proof tyres standard, but essential

A really great buying experience - Thank you

Everything about the process was excellent, except for the very rude and obnoxious delivery man. Let down an otherwise great service.

Delivered to my work address, not home.

Brilliant

Wiggle were unable to fulfil original order and were slow in responding to requests for updates.

Very quick on every bodies part and impressed with the service, bike was set up almost perfectly.

Waiting for over a month to find the certicate redemption had failed

Loaded my certificate on the Thursday afternoon but because of issues there end and lot of live chatting as no phone no had to return do it

Would recommend the scheme to anybody to take part.

Very easy, highly recommended.

just a slight hic up with the order, but as always good service from Wiggle

Best customer service I have encountered

Wiggle were excellent, quick dispatch and bike fully set up to right size on arrival.

Great choice of brands, great value, speed service

Very quick and easy in all communication with the retailer, no issues with any aspect of the purchase. Recommended

A superb experience - I was so pleased with my choice of cycle provider. Would highly recommend.

Everything worked surprisingly well. It was a large purchase for me over the internet but having been trying to purchase a new bike from sho

Wiggle have been great but some mechanism for swapping bikes needs to be included in the scheme

Excellent, the whole process from initial application to receiving the bike took 6 days. Brilliant !

I could not use Cyclescheme Certificate directly on the wiggle website for some reason. I ended up having a web chat with wiggle to sort it

I feel the addition of Wiggle as an online retailer is a huge bonus. This is my second order through Cyclescheme but won't be my last!

Shocking level of competence demonstrated by the Retailer at all stages of the C2W process.

I received excellent customer service from Wiggle, there was a slight problem with my order and they sorted it quickly and efficiently!

I followed all the Wiggle prompts to submit my certificate but it took a week for them to accept it with very slow communication

Wiggle are always brilliant. Great retailer with fantastic customer service

I would find it difficult to improve this sevice

There was an unusal delay with the DhB items for some reason.

My order seemed to get stuck in the system for a while, but resolved quickly and efficiently with good communication.

been great had no problems what so ever just simple to use and hassle free picking what you wanted simple guide system helps

Problem with my certificate being accepted in the system with wiggle, took a week of emails to resolve.

Cycles scheme and Wiggle work together like peas in a pod! Great rapid delivery from wiggle and great product.

excellent service from start of the process to having the cycle delivered, Couldn't be better

Much easier than expected.. Great service..

Excellent comms, speedy, helpful.

It would be nice if some expert check if all accessories are compatible with the bike and with each other and give advice.

I can honestly recommend Wiggle. The bike was well secured for delivery and was ready to ride when I got it. Really good experience.

exellent service

All really slick. I would only recommend that the certificate & redemption code is emailed to save 3 days waiting on the post man.

There was a big delay in getting the accessories (via DX delivery service) but Wiggle solved it for me, they were great, DX much less so..

The only problem I had was the bike that was built very badly and unsafely. I did complain to wiggle and would never buy from them again.

DX Freight lost the bike I ordered, which was no longer available so I had to select a different bike which wiggle had delivered OK.

It would have been useful to use the collect plus delivery service

Absolutely tragic service from wiggle

a very good experience.quicker than I expected.

excellent

Application acknowledged almost immediately, good communication and swift delivery once I had ordered. Cool bike arrived.

great however my bike got stolen Saturday 19th September

The process for redeeming the certificate was confusing so I assumed I had to email the relevant cycle chrome within wiggle and got a quick.

Great service as always. Using the Cyclescheme as a method of payment was simple.

Unfortunately I have found that communication from both Cyclescheme and Wiggle sparse and untimely.

Flawless in every way, delighted.

DX were unable to deliver twice, due to their error. They finally rectified it though and completed delivery.

The whole process has been fantastic. It is a shame however, that my bike has already been stolen.

Excellent service all round

Everything went very quickly & smoothly.

Great service

Can't fault at all!!

Excellent value,and ordering process. I was a little surprised that the reflectors and things needed fitting although a really good service.

The bike suffered a failure after about 2 miles and had to be returned. Flexibility and comms re replacing were poor.

Expectional fast, easy and hassle free experience using Wiggle online. A thorough and proffessional service given from start to finish.

Absolutely superb retailer - had a dedicated section of their website for Cyclesheme and did much of the leg work for me!

Fantastic.. Time from requesting certificate to riding was 6 days!! Well worth doing !

The bike turned up untested and would not even engaged the crank grear wheels. I tried to make contact with the supplier for help tna

Took 3 weeks to receive my certificate to place the order with Wiggle. Once I'd submitted certificate couldn't fault Wiggle!

Wiggle reduced the price while order was in progress and would not adjust. Very disappointed in this. NO flexibility with cycle scheme.

Most aspects worked extremely well. My only complaint is that Wiggle happens to have abysmal customer service, which added some complexity.

Very easy process throughout, excellent customer service.

I will be making a serious complaint to Wiggle regarding the lack of communication regarding my delivery and time wasted.

It was so easy to get my bike, thank you for making this a very positive experience.

Wiggle have been amazing from start to finish. I can't wait to start cycling to work.

Wiggle were professional and had incredible customer service. Rebecca Kane helped me through the process and was friendly and very lovely.

I personally found wiggle extremely helpful and responded to emails quickly. They were able to advise on size of road bike to get

Very easy to deal with and excellent customer service from Wiggle.

Service from Wiggle was excellent. They also kept my items aside while I waited for my certificate. Their sizing system is also very good.

Excellent and easy service. Very simple and fast to use the cycle scheme.

Great Service

Great to have the scheme. Process is a little convoluted though and end of scheme buying options seem overly complex so may put people off.

Purchased from Wiggle, only feedback I would give is that this bike did not qualify / count towards further loyalty discounts scheme

Given the month delay in placing the order, originally, to the issue of the voucher I'd like to thank Wiggle for their forebearance.

Rebecca K from Wiggle was extremely helpful at every point of the order/transaction. The delivery was as good as next day!

Incredible service from wiggle - extremely flexible even when I had to change order at last minute. Also very patient! Thanks!

As always, I received outstanding service form Wiggle.

Delivery was terrible. Not delivered on specified day. Numerous phone calls to re-arrange.

Very smooth and quick transaction

I feel the bike is too big for me which is obviously the disadvantage to an online retailer. Additional outlay to change the stem.

Great service

The customer service rep (Rebecca Kane from Wiggle) was very helpful at all stages of the process.

Extremely satisfied by the customer service from Wiggle. Good communication at all stages of my purchase.

Wiggle very good. Cyclescheme poor - riddled with system problems stopping me submit form correctly. One staff unhelpful, most tried hard.

Fantastic service and really happy with my bike. Would definitely use again and recommend to my friends.

The whole process was super easy!

Only delivery info I got was that it would arrive next day, I got no input. Also bike arrived with items missing.

Excellent

The whole experience was slick, efficent and quick