Cyclescheme is the UK's most popular cycle to work benefit, creating more cyclists than any other provider.

If you’ve got a question about taking part in the scheme, take a look at our Frequently Asked Questions. If you’re an employer, you can also download our employer brochure for more information.

If your question isn’t covered on our website, please email contact us directly:


PLEASE NOTE

Due to the increased demand for bikes in the UK due to the COVID-19 pandemic - Cyclescheme is experiencing high volumes of calls and emails. We've increased the number of call agents but you may still experience lengthy waiting times.

Please visit our COVID-19 section for info that may negate your need to contact us

Opening times

For general employee queries, we're presently operating from 08:00 to 20:00 Mon to Sun

For employer, retailer and ownership fee payment queries, we operate from 09:00 to 17:00 - Mon to Fri

We aim to respond to all emails within 48 hours


Email

If you're thinking of registering up as an employer, please get in touch here

If you're an employer or an employee with a general query, please email: info@cyclescheme.co.uk

If you’re an employer with a finance related query please e-mail: finance@cyclescheme.co.uk
Please note, it can take up to 24 hours (excl. weekends) to issue a certificate once payment has cleared

If you're a retailer, please email: retail@cyclescheme.co.uk


If you wish to chase your eCertificate we encourage you to monitor its progress via MyCyclescheme.

Phone

If you're thinking of registering as an employer, please call us on 0344 879 5101 or request a call

If you're an employer or an employee with a general query, please call us on 0344 879 5101

If you're a retailer with a query, please call us on 0344 879 5101

All calls charged at your standard network rate (free if you have inclusive minutes) 


Social

If you’re a social cyclist… contact us via social media (and include snaps of you and your bike)!

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Post

Our postal address is: Cyclescheme Ltd, PO Box 3809, Bath BA1 1WX