Cyclescheme is the UK's most popular cycle to work benefit, creating more cyclists than any other provider.

If you’ve got a question about taking part in the scheme, take a look at our Frequently Asked Questions. If you’re an employer, you can also download our employer brochure for more information.

If your question isn’t covered on our website, please contact us directly.

Quick links


Opening times

For general employee queries, we operate from 08:00 to 20:00 - Mon to Sun

For employer, retailer and ownership fee queries, we operate from 09:00 to 17:00 - Mon to Fri

We aim to respond to all emails within 48 hours

Christmas opening times

24th December 2020 – Open 09:00 to 15:00

25th to 28th December 2020 – Closed 

29th to 31st December 2020 – Open 09:00 to 17:00

1st to 3rd January 2021 – Closed

4th January 2021 – Opening times return to normal Monday to Friday


If you wish to check the status of your eCertificate we encourage you to monitor its progress via MyCyclescheme.

Employer contact details

If you wish to register for the scheme, please contact us via this form or request a call 

If you have a general query or query about City Bike Hire, please email info@cyclescheme.co.uk

If you have a finance related query, please email finance@cyclescheme.co.uk
Please note, it can take up to 24 hours (excl. weekends) to issue a certificate once payment has cleared.

If you have a telephone enquiry, please call 0344 879 5101
All calls charged at your standard network rate (free if you have inclusive minutes) 


Employee contact details

If you wish to know the progress of your eCertificate; please log in via MyCyclescheme to check the status.

If you have a general query or query about City Bike Hire, please email info@cyclescheme.co.uk

If you have a telephone enquiry, please call 0344 879 5101
All calls charged at your standard network rate (free if you have inclusive minutes) 


Retail Partner contact details

If you are a bike store or brand and have a specific query relating to redemption, payment, processing or any other Retailer Partner query, please contact us via retail@cyclescheme.co.uk or on our new dedicated phone number 01225 255801, please only call this number if you are a Retail Partner.

If you are a new store looking to register with Cyclescheme, please sign up here.


Social

If you’re a social cyclist… contact us via social media (and include snaps of you and your bike)!

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Our postal address is: Cyclescheme Ltd, PO Box 3809, Bath BA1 1WX