Contact Cyclescheme

We’re always on hand to help!

If you’ve got a question about taking part in the scheme, take a look at our Frequently Asked Questions. If you’re an employer, you can also download our employer brochure for more information.

If your question isn’t covered on our website, please email us and our friendly team will be happy to help.

If you’re an employer or employee, email:

If you’re a retailer, email:

Prefer to chat to someone over the phone?

Call us on 0344 879 5101* and you’ll be directed to someone who can help.

If you’re a social cyclist… contact us via social media (and include snaps of you and your bike)!

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Want to keep it formal?

Our postal address is: Cyclescheme Ltd, PO Box 3809, Bath BA1 1WX

Please be advised that we have introduced a new national number 0344 8795101. Calls to this number are like calls to national landline numbers, therefore if your phone tariff offers inclusive calls to landlines you won't be charged. If your phone tariff doesn't include an allowance, please consult your provider's price guide for more information about charges to 0344 numbers.'

Calls to the old number 0844 8795101, which will be deactivated in a few months, will cost 7p per minute service charge plus an access charge set by your telephone provider. As such, total call charges from mobile phone and landline providers may vary. All calls may be monitored or recorded for quality and training purposes.