Edinburgh Bike (Newcastle)
5-7 Union Road, Byker, Newcastle Upon Tyne, NE6 1EH
About Edinburgh Bike (Newcastle)
Edinburgh Bicycle Co-op is the UK’s original workers’ co-operative bicycle retailer. Founded in 1977 as an alternative to mainstream cycle shops, the Bike Co-op now runs six stores including our shop in Newcastle (since 2003) and our online outlet, www.edinburghbicycle.com (since 1998).
In September 2017 our Newcastle shop was voted the Best Bike Shop in the North East in Cycling Weekly magazine’s annual UK-wide poll, where 21,000 people cast their vote.
This award was no one-off. Our Leeds shop was voted the best in Yorkshire, our Aberdeen branch best in North East Scotland and our oldest established shop in Edinburgh was honoured with the accolade Best Bicycle Shop in Britain.
Cycling Weekly reckoned our shops’ popularity was down to our co-operative ethos.
‘You get the impression speaking to the members of the cooperative that their personal ownership in the business itself plays a role in the ambition to improve the shop. The staff’s passion for cycling is one of the main reasons that they provide excellent customer service.’ See full article - https://www.edinburghbicycle.com/info/britains-best-bike-shop-cycling-weekly/
We are indeed a workers’ co-operative cycle retailer committed to offering a diverse range of bicycles and cycling equipment, backed up by the level of fair and honest service you would expect from an employee-owned business.
For instance, if you are looking at a bicycle, but you're not quite certain it's the one for you, you're welcome to pop into our shop and try the bike out for a quick test ride.
The Bike Co-op’s key services include the professional assembly (and customisation if required) of every bicycle we supply, followed up with a free service a couple of months after you collect your bike from us.
These pre-sale and post-sale checkovers are your best guarantees that your bicycle will perform to its full potential. To further ensure peace of mind, every bicycle purchased from us is backed up with a lifetime guarantee against any material or manufacturing defects.
The in-store service centre in every branch, where we carry out bicycle repairs and servicing, is another essential part of our offer. Investing in the staff, the space and the equipment required to service bicycles professionally underlines the Bike Co-op’s commitment to helping ensure your will get the most from your bike, not just when it’s brand new, but in years to come too.
Store Features
- Customer car park
- Trained bike mechanics
- Bike servicing
- Sale bikes included
- Click and collect
- Home delivery
- Electric Bikes
Opening Times
- Mon: 10:00 am - 6:00 pm
- Tue: 10:00 am - 6:00 pm
- Wed: 10:00 am - 6:00 pm
- Thu: 10:00 am - 6:00 pm
- Fri: 10:00 am - 6:00 pm
- Sat: 10:00 am - 6:00 pm
- Sun: 10:00 am - 6:00 pm
Brands We Stock
Bikes
Accessories
Gallery
Rating
-
Average rating
4.7 out of 5
- Store Knowledge
- Product Knowledge
- Product Range
- Customer Service
- Female Friendly
Reviews
All reviews are based on verified purchases.
great service
May 28, 2025
FlagI have been a customer of theirs for years - they have always been fantastic. I am always listened to and never spoken down to. Great shop.
Mar 6, 2023
FlagNot much choice. Bike arrived, found large scratch on the frame. Returned bike, waiting 4 new. Again, choice very limited. Disappointing
May 30, 2022
FlagVery helpful and knowledgeable staff. Bike delivered before estimated time fully prepared and ready to go.
Nov 28, 2017
FlagWent prior to ordering and tested several different bikes and staff were enthusiastic about everything.
Sep 21, 2017
FlagAll staff were unbelievably supportive and helpful couldn't recommend Edinburgh Cycles enough
Sep 21, 2017
FlagReally easy to go in and choose a bike. Staff were very friendly and helpful.
Sep 1, 2017
FlagStaff were friendly and helpful. They had a good understanding of the Cycle to Work Scheme and were able to help me find the right bike.
Jul 28, 2017
FlagThey let me take the bike out for a ride for a couple of hours
Feb 13, 2017
FlagExcellent service from start to finish, both of the Store colleagues were extremely helpful and knowledgeable.
Feb 2, 2017
FlagExcellent service and very knowledgeable and helpful staff
Nov 4, 2016
FlagTime was given above and beyond the shop opening hours to ensure I had the correct equipment. Everyone was very knowledgeable and helpful.
Oct 16, 2016
FlagExceptional service especially when picking up my bike - staff member very knowledgeable and patient when demonstrating how gears etc worked
Oct 10, 2016
FlagVery friendly, knowledgeable and helpful.
Jul 20, 2016
FlagStaff extremely helpful and great advice given
Jun 28, 2016
FlagGreat service. Very helpful staff with alot of knowledge 5 stars
Jun 13, 2016
Flaggreat shop, will be going back again and again they don't make you feel like an idiot which I have experienced in a lot of cycle shops
Jun 2, 2016
FlagExcellent, informative and friendly service
Jan 9, 2016
FlagThe guys I dealt with could tell I was a novice but they were really informative and helpful.
Nov 17, 2015
FlagExcellent service from start to finish
Oct 20, 2015
FlagThe person who served me both times was excellent. Very helpful and knowledgeable. Commended.
Sep 7, 2015
Flagexcellent service from cyclesheme & from Edinburgh co-operative cycles
Aug 4, 2015
FlagV good service overall - some staff are clearly bike fanatics and their knowledge of bikes, sizing and fitting and brand characteristics.
Jul 14, 2015
FlagGareth in the shop was amazing. His knowledge about which bike I should get was much appreciated. Thanks Edinburgh Cycles.
Jun 26, 2015
FlagExcellent Service
Jun 17, 2015
Flagon enquiring staff were very helpful. However on collection the staff member was unfriendly and didnt explain the different gears ect.
Jun 10, 2015
FlagFantastic shop, friendly, helpful staff. Very busy at times but I would assume that's the price of popularity.
Jun 9, 2015
FlagThe service was outstanding. I was originally intending to try several stores but the service was so good i decided to use this store.
May 19, 2015
Flaginformation in the shop was great especially on picking my bike up the chap there was very helpful and pointed me in direction of groups
May 5, 2015
FlagFantastic Customer service
Apr 24, 2015
FlagLove this bike shop and the staff very friendly helpfull and lovely to go to!
Apr 23, 2015
FlagExcellent knowlegable staff really helpful.
Apr 4, 2015
FlagMinor issue with their electronic notification sms system, but all staff i dealt with were fantastic
Apr 1, 2015
FlagStaff could not have been more helpful, thank you very much
Feb 23, 2015
FlagFantastic shop, gave me loads of info and helped loads.
Dec 5, 2014
FlagI have nothing but praise for the Edinburgh bike co-op. They were very helpful, knowledgeable and supportive. Excellent service
Nov 12, 2014
FlagSome staff were more friendly, knowledgeable and helpful than others. Also Awful thrash metal music playing on my first visit!
Oct 28, 2014
Flaga pleasure to deal with, some staff more knowledgeable than others, but if unsure willing to hand over to someone better equipped to help
Oct 14, 2014
FlagVery helpful
Oct 11, 2014
FlagSuperb staff and very helpful in choosing the type of bike suitable for me.
Oct 7, 2014
FlagAn extremely efficient and positive experience of both the shop and my employer (HR and payroll depts).
Oct 6, 2014
FlagHaving been let down by another retailer the mentioned retailer was brilliant in matching my original order many thanks , highly recommended
Oct 2, 2014
FlagGreat product, great service, thank you !
Oct 2, 2014
FlagEdinburgh were not familiar with the restrictions imposed by Newcastle Uni buying certain items. This caused refusal of 1st submission.
Sep 23, 2014
FlagThe experience with selecting a bicyle and using the cycle scheme has been very positive, both with Edinburgh Bicycle and with Cyclescheme
Sep 23, 2014
FlagThey need to answer the phone promptly. On numerous occasions I rang and the phone rang and rang and rang and rang....
Sep 23, 2014
FlagThe member of staff I dealt with was very knowledgeable and helpful when it came to choosing my road bike.
Sep 18, 2014
FlagGreat experience. Range of products was good and the staff were fantastic. very helpful and knowledgeable.
Sep 9, 2014
FlagGreat shop and knowledgeable staff - shame like other major bike shops they have their own scheme so a 10% admin charge to get the bike
Sep 3, 2014
FlagExcellent.
Aug 9, 2014
FlagExcellent sales and aftercare.
Aug 6, 2014
FlagCan't fault the scheme in any way.
Aug 2, 2014
FlagEdinburgh Bike (Newcastle)
5-7 Union Road, Byker, Newcastle Upon Tyne, NE6 1EH