bike was meant to come with pedals and didn't but apart from that delivery was faster than expected - impressive given the pandemic

A+

Bike had many issues I had to get fixed

There are a couple of issues with the bike which need resolving. Something is catching on the rear wheel and the gear changes are not smoot

Awesome service and timelines were respected by the our! Very convenient that you can redeem the voucher straight away on the checkout!

I bought an Adventure bike and Tredz were head and shoulders above all of the other retailers in my opinion. Low on stock due to Covid.

I tried to use Wiggle and another to get the items i was after but found their systems confusing and clunky, Tredz were excellent throughout

Probably more difficult during covid as availablilty Not as easy due to covid

Top class service from Tredz, really impressed with the whole process. Minor problems with the courier delivery 9no fault of Tredz) .

Really good service despite difficult conditions of lockdown, online chat function was espcially helpful seeking advice on bike selection

I shopped around on lots of sites but Tredz had by far the best range and the easiest checkout process for using Cyclescheme certificates.

Tredz had a direct entry to use Cyclescheme cert. Couldn't have been easier

Great service and support from both Cyclescheme and Tredz. Couldn't fault. Trust me to pick a bike that was not in stock.

much better than wiggle

The experience of ordering online has been fantastic. Chat for guidance and good communication on order status and delivery.

there was some delay to the order but this was around the start of the COVID restrictions so suppliers were delayed so all in all not bad

Bike broke on first ride. Picked up by TREDZ over a week after I reported it. Now more than 3 weeks. No bike! No communication!

Bike was perfectly assembled before delivery. Tool supplied & clear instruction. Real attention to detail which made all the difference!

Trying to contact this company for advice was awful sold out of many bikes making choice limited

Delayed due to the Coronavirus, but the overall service was very good

Outstanding service before, during and after my bike purchase from these guys - absolutely brilliant. Cyclescheme was also great :)

Very good service. I needed to contact them regarding the bike and I used chat, which was very good.

Rear mech bolt was sticking through the box and slightly scratched. Could do with better protection. Otherwise Tredz are great!

Great service very easy to use online thanks

Thank you

I still have a problem with the cycle saddle that needs to be resolved but the overall service was good

Fantastic, friendly customer service that exceeded my expectations. they were quick to answer any questions & went above and beyond!

Very good reliable service will shop with you again and tell friends

Certificat took ages from cyclescheme to be issued, and in that time items were sold out and others had price changes. No fault of Tredz

Time delay in receiving code for payment takes far too long online as bike identified especially if on sale will be out of stock

Overall an excellent experience and cyclescheme very helpful in adjusting supplier after original coice ran out of stock in correct size

Poor customer service, parts missing from delivery, delivery on time, then delayed, then on time (Same day) Overall customer service poor.

After leaving a review on trust pilot, I received a gift from them as a thankyou, absolutely amazing service, 200% always recommend!

Very easy process, quick delivery and I'm loving my bike

My delivery was delayed by delivery partner which resulted me making a 100 mile round trip at my own cost to collect my bike!

Unlike some retailers Tredz allowed me to enter the certificate at the time of purchase, securing the bike I wanted.

So easy and quick to use plus a great selection of bikes, would use again for sure.

There was a small issue with a delayed delivery due to the bike not getting to the DHL depot in time but the tredz team have been amazing...

So easy with Tredz! Bike delivered very quick. I was riding instantly!

I had to change my retailer because the bike I wanted was no longer available. The lady at tredz was so helpful. The process was so quick.

Great service

Really easy from start to finish!!

Best ever

Tredz staff very profesional

This is the second bike I have purchased from Tredz, and both times they have been amazing. The staff are friendly and helpful. 5*

Unfortunately the wrong bike was sent in the first instance. I was pleased to receive the right bike before Christmas.

The Tredz web site appears well adapted for vouchers. Slowest was Cyclescheme issuing voucher once employer transferred funds.

Thanks

Excellent service from start to finish

My experience with Tredz (online) was very good, the customer service was excellent too. I would highly recommend using Tredz (online).

All in all was impressed, it did take over a week and for me to contact the shop to find out the bike i originally wanted was discontinued.

Went though like a dream and I got my dream bike I love the ride to work Thank you Paul

Excellent service from the Tredz team

Fantastic service from Tredz with very quick delivery.

It was very fast when I ordered my bike and good service too

Excellent service, found a mark on the bike that I chose so offered money off, bike delivered quickly and without damage.

The team really helped me research and select the right products for me, even before I applied. Online chats, emails and phone calls. A+++

Problem with the DHL delivery service on the day meant bike came very late with no working live tracking

I would not recommend Tredz to anyone as an online retailer. Appalling customer service and I will not be using them again.

An item was missing in the original delivery. After contacting them the item was dispatched and arrived the following day, no hassle.

Very helpful retailer. Customer service good too although I couldn't reserve my bike as they have no means if doing that.

Thank you cycle scheme for helping me in getting my bike, paid for the bike the same day of application very fast service .

Very simple process. All arrived as expected and very happy with the bike and ease of how to use Cyclescheme.

Top online Seller

Absolutely shocking service, the worst company I've ever dealt with !!!!

delivery was delayed twice because of DHL, not tredz fault directly. DHL have shocking ways of dealing with it as well.

The delivery by DHL was shocking, they were supposed to deliver on Wednesday stayed in all day and then said delivery would be 2 days later

Super fast delivery, love the bike!

I had a number of issues arranging delivery. The bike has been poorly put together and the charger arrived broken.

The bike was received with no problems, many thanks

Absolutely faultless service.... definitely my 1st choice for any of my cycling needs????

Delivery was a disaster had to cancel it on the first attempt had it changed to pick up on Thursday the 15/08 to deliver on the 16/08

Excellent

Excellent customer service and excellent customer care

This transaction considering the added detail of the cyclescheme certificate was one of the fastest I've ever known!

Best value!

Delivery communication was very poor. Would not use this retailer in the future.

Great choice from Tredz and a phone call to arrange delivery. Cyclescheme straightforward and easy to navigate and pay with the certificate.

Really good service ahead of the purchase. Love the chat box. Only thing is maybe being able to choose delivery slots, but generally great.

I have used Tredz for my Cyclescheme purchases on several occasions now, and they provide a great range of goods, in shop intimidating

Excellent, great website and bike perfect

Tredz were fantastic to order from, very communicative and helpful in securing the bike I required. highly recommend for this scheme

Total bad experience regarding delivery and return. Would not recommend them.

Very Happy and would recommend Tredz to others. Service was quick and I was informed at every step and goods delivered on time as promised.

All round good service from Tredz

Confusing comms after purchase regarding delivery. Guys on the phone (twice) said different things, order tracking page said another.

Great service and price

overall happy

very poor though that you can't combine the shop's special discounts with a cyclescheme voucher

Tredegar on-line have very poor customer service, inflexible and did not fulfil their delivery promise - delivery was two weeks late

Was told three time it would be delivered on Tuesday so had organised someone waiting. Was a day late. Manor inconvenience.

quick service and easy to use

Online details were very clear and simple to use. Speaking to Tredz excellent knowledge of C2W and products. very efficient despatch also.

Excellent

Big mistake buying online - courier delivered bike to wrong address, finally received it broken. Gears very poorly adjusted, needed serviced

I tried first with a local shop in Swindon but I was very disappointed. After this I went to Tredz and they really customer focused. GREAT

great experience using Tredz!

Very easy to deal with

great customer service

Very small delay but kept informed. Service and communication have been excellent.

Everything is fine, I'm happy with this store and cooperation The TREDZ Online store is great. Thanks for new bike

The delivery was a problem - but this was due to the delivery company, not Tredz. Tredz was excellent throughout.

Bike wasn't in stock when ordered so took two weeks to deliver. Was delivered on the day stated and time allocated though.

A bit disappointed with regards only received approx 80% of my original quoted items as not in stock once certificate came through.

It was a very easy transation

excellent service from Tredz and very pleasant and informative to deal with

People seem to give Tredz bad reviews... My order was split as some items not in stock, and they arrived early! 5 stars. Very good.

very user friendly service and so efficient with great communication , well done.! and thanks, Shaun.

Would totally recommend TREDZ. Loads of choice. Great communication. Cycle Scheme is brilliant. Great way to get fit. DO IT!!!!!

Very happy with everything

could not have been better!

Fantastic store to deal with. Bike set up perfect. Couldn’t ask for better service!!

Too many processes that are clunky

Awesome ????????

Bicycle Delivered on 14 Feb, due to a fault sent back, then returned to me still with fault. Sent back again, now waiting for delivery.

Very helpful, I emailed details of my bike spec and the Tredz team matched the best wheel set to my commuting requirements and budget.

Excellent service from the team, just how customers should be treated. Communication was spot on, highly recommend!

Helpful and courteous phone update and simple ordering process

Tredz is a excellent cycle shop with a great range off products . communication with the shop was first class

Really good comms before throughout the purchase. Would highly recommend.

Pretty good service, but had some screws fall off my bike while riding it and the bar end frequently come off, leave the tape exposed.

I never rate anyone, I think doing this is a waste of my time, however, this time I must say the retailer was 5+ stars

Perfect service.

Tredz has a great Customer Service online chat who helped me during all the process. Great support, advice on accessories and communication.

Great retailer, this is the second time I have used them to get a bike through cyclescheme and great service both times

Tredz where an absolute pleasure to deal with, I will ensure that all future bike purchases are done through them.

A 12 hours window for delivery is too wide. I had to ask several neighbours until one said yes in order to not lose a working day.

Great shop with great product at excellent prices. just bought the fourth bike from Tredz and not the last one. Highly recommended

Excellent customer support both online through the website with useful info, as well as through the customer services team.

Excellent Shop. Great Customer Service. Always kept me well informed as to what was going on with my delivery. Very Happy.

Above all sterling response from Tredz, chat, phone and email always responsive. Range stock issues. Delivery brilliant.

Excellent

Smooth & easy process from start to finish - appreciated the follow up call to ensure I had ordered the correct size :-)

Top notch service !!!!

Tredz were very easy to deal with. I had a few communications with them during the process and they could not do enough to help. Superb.

Tredz online were highly efficient from receiving my order to completion. It felt like a highly efficient and streamlined process. thanks

Issues with delivery company meant my package showed as delivered but was delivered to a neighbour without posting me delivery note.

Really easy to enter voucher code as payment, had phone call within 2 hours of order placement confirming delivery date

Original I had a C2W to use at Rapha, but I found Rapha difficult to deal with, Tredz were fantastic. and were easy to use.

Delivery was slow, I was not told when my items were coming, half the order was missing and the wrong jersey was sent, many other issues

ordered bike Friday got it Monday morning , brilliant service from tredz bikes

Prices fluctuate rapidly, the quote only lasts for 7 days, if your item goes up in price you'll end up paying more.

Had a few issues, bike arrived, without bike stand, second one shipped and arrived a week later. Bike has already required maintenance

Everything went very smoothly and deliverly was quick. You need to check the stock regularly though as the quotes only last a few days.

Simple and easy to order, excellent communication and prompt delivery of a bike I'm really pleased with.

terrible availability; and a real lack of understanding from the customer service team about how the certificate works.

very easy site good communication and fast delivery would defiantly use again if i need another bike.

Great service. They called before the bike was to ship and explained the steps i would need to take inorder to get the bike up and running.

Was slightly disappointed that the discount code was wiped from my basket when i used cycle scheme

Great experience from start to finish, including bag goodies with good quality tools needed to set the bike up after delivery.

Absolutely brilliant service and great communication throughout I would definitely use them again

Absolutely excellent service, very prompt dispatch, tracking and delivery perfect, and kept me informed via phone as well. Recommended.

i would recommend tredz to anyone looking to purchase on the cyclescheme. as i was very pleased with my purchase.

The staff at Tredz were very helpful and friendly. Would recommend Tredz and use again in the future

Great communication and speed with Tredz (Online), bike and equipment dispatched very fast and arrived the next day. Happy customer

I spent whole week hours each day, and Tredz bike had the widest range or bikes and sizes available, especially with the newest releases.

Great scheme, very easy to use. Tredz gave excellent service - very good communication, fast delivery.

Top service from Cyclescheme and Tredz

Would have given 5 stars for delivery but first bike failed safety check and took a week longer for me to get my bike, otherwise, greatshop!

It could not have been easier or smoother. Excellent customer service during and after sales. Have subsequently used privately. Great store.

Ordering from Tredz has been a logistical nightmare. I will never use them again.

Loving it, was so easy... once I had the certificate, it literally took 2-3 days before I took delivery of my bike. Happy Days!!

Tredz is the WORST online purchase i've ever made. An absolute shambles. Lost my bike in transit. I had to chase them! MINUS 5 STARS

Great and efficient service. I ordered online and collected my delivery with no hassle. I will recommend Tredz to anybody.

Very bad experience. Bike out of stock, then delivered wrong bike, were slow to replace, poor customer service, still waiting for call back

Great customer service over the phone. Friendly to deal with and able to explain in a simple way to the non-professional.

I did not feel that Tredz were knowledgeable of products but satisfied with speed of delivery.

Excellent customer service from Tredz, very simple online ordering process using the cyclescheme certificate.

so easy to use, thanks so much

Great to have received bike in almost ready condition. Maybe received too many emails?

Very easy and straightforward from beginning to getting on my new bike and going for the first ride , highly recommend

Very good

excellent other than the exclusion from any deals because we're using the voucher towards purchases

no issues whatsoever with the cycle scheme

A really remarkable company. I'll definitely come back and use this shop in my future purchases.

Excellent service, would recommend.

Great service very happy customer.

Very easy to sign up to the cycle scheme. Great range on Tredz website and lots of communication online.

Delivered late costing me a whole days wage. I was told the manager would get back to me which never happened. Pretty poor service.

very easy to use and informative website. customer service once the order was place was first class. would highly recommend Tredz !!

The bike I originally ordered was unavailable, but the Tredz staff were very helpful in me finding an alternative

Excellent service. Email communication would of been beneficial, however, confirmation via telephone was good.

Initial bike not available as discontinued but excellent service over the phone to select another. Delivery as promised. Great experience.

I will never use this company again.

Can’ t Fault service and value. Only shop who would accept voucher for discounted bike without adding a fee

Great service. Thanks

There isn't enough flexibility in the 8-6 delivery arrangements, most co's offer a smaller window or a phone call nearer the time

Excellent as ever.

From start to finish everything went smoothly can't fault tredz online or cyclescheme.

Delivery took a while and you can only have an all-day appointment but they do keep the delivery free of charge!

It was great to receive the bike almost ready to go. Tredz also sent some useful tools. I'm really happy with the service.

Tredz after service is appalling

Good customer service that answered questions quickly, and has a good returns policy

Very helpful after sales. Responding promptly to any queries.

Delivery took nearly 2 weeks instead of the 3 days as advertised on the website at check out. Bike needed a bit of adjusting by a mechanic

Very good company and the quality of build and customer service is really good, having to be in 8am-6pm a pain, need more accurate delivery

Great store

Very poor retailer. First of all delayed my order with about 2 weeks. Second of all the communication it is hard to describe in words.

The best service I’ve had from cyclescheme, had a phonecall the day I made my purchase, with delivery time and information.

The bike and accessories were well packaged and delivered exactly when scheduled. Communication throughout the process was brilliant.

bike poorly set up. internal cables rattled and read brake rubbed

Fantastic service very helpful and excellent choice of bikes. Have told all my friends to use Tredz. Highly recommended

The only issue I had was the fact that my flat/house number was missing off the box on my order, so there was a big delay in receiving it

i'm realy happy about cyclescheme :D

Couldn't be happier.

Brilliant service. Easy assembly. Highly recommend.

Superb Service Thankyou

I am so impressed with the service I received from tredz. I would definitely recommend them. So easy to order online and fast service.

tredz amazing. TNT awful

Huge selection of bikes and equipment to suit everyone, will buy from tredz again 100%

Very good service from the time i placed my order to the time my bike arrived at my door

Very easy to use certificate and prompt delivery. Super impressed.

I am very satisfied with the service provided by Tredz!

TNT delivery was abysmal. 1st delivery they did not even attempt delivery. 2nd time I had to explain how to deliver Rudest driver I ever met

The customer service from Tredz is second to none. I would recommend them to anyone.

Tredz were unreal with me,speedy delivery great advice. Would recommend them to anyone. First class service

Absolute pleasure to deal with Tredz 10/10

The speed of getting the certificate approved and receiving the bike was superb!! 3 working days!!

Very quick and dad 5 star

Delivered on time. Great packaging of the bike. Will definitely use Tredz again.

Excellent to deal with - would highly recommend!!!!!

Bike ended up not being in stock, but gave me £70 of parts as an apology

Tredz were amazing I have to say. So friendly, helpful and a great service all round. I highly recommend them.

Very happy with the service I got and very pleased with my purchase

very happy and all don in 3 days thank you

On time. Everything in the box. Brilliant, highly recommend.

They were good in general,they didn't knock on the door and about to leave without delivering the bike.your last question is sexist.

Not all items I wanted to buy were available in the scheme, delivery was inconvenient as I had to take a day off work to sign for it

Excellent service as usual. Even received a phone call to inform me about delivery time which was much appreciated.

I’ve used the system a few years ago but it infinitely better now. Keep up the good work.

Tredz is a fantastic website with an extensive variety of bikes available and a top notch efficient delivery service.

Cyclescheme lost my payment from my employer so had to do lots of chasing around to get it sorted

Tredz: excellent range, good customer communication. Will use next time.

So easy to use the scheme voucher as it is integrated in the checkout of Tredz. All in all very impressed and will use them again.

Helpful retailer. Delivery came as informed.

Customer service after care was of a very high standard and managed to address my issue quickly and professionally.

The bike has got a scratch on the right gear shifter casing on the handlebar when arrived, nuts and bolts were not tightened.

The only issue I had was the all day delivery service Mon-Fri. This caused quite an issue trying to arrange for someone to receive the order

It wasn't very clear as to how much repayment would be and so it was a guess as to what I could afford this could be made clearer

Brill retailer, got my bike delivered a day early, Only 2 days after redeeming my voucher. Got a free bike kit as well.

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Great service from the team at Tredz, will be back again for accessories and service parts as needed.

Tredz were very helpful when I phoned for assistance. Thoroughly recommended!

Great dealer, quick delivery, bike comes fully built, all that I needed to do was straighten the bars and attach the pedals, ready to ride

This is my second time very helpfull and easy

could not fault the service or product. will definitely use Tredz again!

TREDZ was a fantastic company to deal with. HIGHLY recommend

Tredz is a great company with good communication and customer focus.

Comms very good pre-sale but not as good post sale with no response to a query i had.

Tredz were quick and helpful

Customer support was not good. The pedal broke after one use and they made me pay £100 to replace. I wouldn't use them again.

Great place to shop for a new bike, massive range to choose from at a good fair price.

it was very easy

Happy would buy again

Excellent business would definitely use them again and certainly recommend Tredz.

Tredz were absolutely fantastic in very way - I could not recommend them enough. They found me a fantastic bike which was well suited to my

Outstanding customer service from Tredz! They kept me fully updated for the entire order and delivery process. So much better than Wiggle!!

1st class service from tredz will be getting all my cycling equipment from there from now on the staff are a credit to them very helpful

Couldn't be happier with the bike and the service from everyone involved.

Cheap price, but you lose the personal touch of a local bike shop for the little niggles. You pays your money, and takes your choice.

I am very much not happy with the product and was speaking with TREDZ to return the product and replace with alternative product. No luck.

Excellent service, love the bike just slightly disappointed it came with some damage.

Outstanding Service, Good Communication and Quick Delivery. Couldn't Recommend More Highly.

Expected delivery on a Friday so I could be home(was assured that was achievable). But bike arrived a day early, thankfully neighbour was in

Dead easy, great communication and flexibility with change of delivery date, great packaging - very happy, thanks!

Tredz themselves have been excellent. Unfortunately the delivery company let them down in terms of their service.

Fantastic service, would recommend.

Tredz are a fantastic shop for buying bikes and equipment. Excellent service and delivery, recommended 100% to everyone.

Tredz were very good and easy to deal with. Shipping with TNT who have an antiquated 8am-6pm Mon/Fri delivery window the only weakness.

Very impressed with cyclescheme.

I read that Tredz would contact me to arrange delivery. The first I heard was contact from the courier of an inconvenient delivery slot.

Tredz were just brilliant from ordering my bike to fast delivery. They kept me well informed and I highly recommend them

overcharged from quote. Lights, spanner and toolkit missing from order. Poor

Easiest experience and great bike. Came very well packaged and was up and running within minutes! Highly recommend this retailer.

great service

Bike arrived damaged, was advised as soon as it was discovered and a replacement was ordered, added 2 days to my order, very happy

had major problems with the delivery not arriving when promised, then arriving badly damaged, the staff at tredz were always really helpful

brilliant service, my only regret is an issue caused by myself, I wish I would have gone into shop to have the bike correctly sized

Ace service. Helpful emails and phone calls. Bike was set up well set up and a few months in still no issues. Brilliant.

My first bike I first ordered was not in stock TREDZ Contacted me with an alternative 150 dearer for same price such a great bike too thanks

Great comms by the customer service team and I'm really happy that they provided some handy tools for setting my bike up.

I can only praise their communication and helpfulness throughout the buying process. I will definitely be using them again

The instructions following quote from Tredz in terms of how to use the cyclescheme as payment were incorrect.

Was repeatedly delayed. Finally rang up over a month after placing the order to be told that the bike had been discontinued.

awesome just had to tighten the bars , very good service , would use again outside of cyclescheme as well

Delivery took longer than expected but I was advised in a later email about the delay. All in all a good store, happy with their service.

awesome to deal with delivery was excellent really impressed with Tredz felt like Christmas!!! Thanks Tredz Will be using again Thanks

Unfortunately had to wait a while for bike delivery, over a month.

Tredz were very helpful indeed - slight problem with the bike and they sent new tyres straight away. Very friendly and would recommend them.

Cyclescheme was brilliant. Only issue was the provider saying that they had stuff in stock to be informed last minute that it wasn't.

Dreadful company to use with Cyclescheme. If I could have got all of what I wanted from another online retailer I would have.

Stunning service - would use the retailer again without question, and would heartily recommend.

Delivery Company let the whole thing down in the end. Didnt deliver when they said they would. Dayoff work wasted. 5 stars for the rest

A time slot from the courier would have been better that waiting in for 10 hours

Loved how easy it was and thought the communications from them was great, will be recommending both this scheme and the retailer

lesson learned,just because they advertise items cheaper than many other companies,poor service and 2 weeks for delivery does not compensate

Absolutely brilliant - this is my third CTW scheme and it was the easiest by far- online quote, online payment and fast delivery! Loved it!

The whole experience was simple and fast, the team kept me informed via email and phone and the kit was delivered within 3 working days.

Very helpful sales staff. They even recommended a cheaper bike with a better spec. All technical queries answered immediately.

Couldn't be happier with the bike and the service provided by Tredz.

Great service from Tredz, bike came with tools to adjust the bike when needed and a multi tool which I always carry. Free haribo was nice!

Tredz dealt with my order from start to finish with great efficiency, cannot fault the excell customer service. It really was 1st class

great price and very quick delivery especially over the Easter weekend :)

Cannot fault at all. Brilliant service.

tredz were honestly and truly amazing! really happy i purchased with them, they offered great advise, were patient re delivery and more!

Superb! Recommend them to anyone!!

Tredz were incredibly helpful with arranging delivery and also let me know the status of my order as it was in progress.

TNT were absolute rubbish when it came to delivering my bike but the customer service to get it resolved was amazing.

Overall very happy, but from the original order the bike, the helmet and the reflectors all went out of stock - which was a shame.

Tredz were fantastic with every aspect of my order. They were super efficient and when I needed to rearrange delivery it was done easily.

Very good experience - very easy to use and I got phone call confirming order and delivery date, highly recommended!

Easy and fast .

Fantastic service and great choice of bikes.

Great customer service answered everything I had questions for. Quick delivery excellent product