Help & support

Help with getting your bike

All the most common questions to do with getting your bike are answered in the Getting your bike section, especially under How do I get my bike? and FAQs.

If you want to know where your certificate is, when it is coming, or other details to do with your certificate, you can find these under the My Cyclescheme section.

If there is anything else you need help with, you can contact us by email or phone. Please have your certificate number ready, if you have one.

Email: employee-support@cyclescheme.co.uk
Phone number: 0844 879 5101


Help for Employers

All the most common questions to do with administering your Cyclescheme account are answered in the Employers section, especially under About the scheme and Employer FAQs.

If there is anything else you need help with, please contact one of our Employer Account Managers for help:

Email: employer-support@cyclescheme.co.uk
Phone number: 0844 879 5101


Help for Partner Stores

Email: partnerstore-support@cyclescheme.co.uk
Phone number: 0844 879 5101


Technical Support

If you are having problems using the Cyclescheme website, please do get in touch.

Email: technical-support@cyclescheme.co.uk