Help & support

Help with getting your bike

All the most common questions to do with getting your bike are answered in the Getting your bike section, especially under How do I get my bike? and FAQs.

If you want to know where your certificate is, when it is coming, or other details to do with your certificate, you can find these under the My Cyclescheme section.

If there is anything else you need help with, you can contact us by email or phone. Please have your certificate number ready, if you have one.


Help for Employers

All the most common questions to do with administering your Cyclescheme account are answered in the Employers section, especially under About the scheme and Employer FAQs.

If there is anything else you need help with, please email or phone our Contact Centre.


Help for Partner Stores

If you have any questions about the scheme or wish to partner with Cyclescheme, please email or phone our Contact Centre.


The Contact Centre

Email: info@cyclescheme.co.uk
Phone number: 0844 879 5101


Social Media

Get in touch with us via social media.